A
Call Intelligence
Sathishkumar Muthuswamy with Bhavani — Feb 18, 2026 15:02
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sathishkumar Muthuswamy. Coaching opportunity.
No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Sathishkumar Muthuswamy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:41 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Existing Relationship
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already in contact/Knows the person
Okay enakku theriyum theriyum naan pesikka avarkitte thank you.
|
already working with someone | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care | Rep | -- | Negative | Clarifying the nature of AIWO's services. |
Key Moments
200:25
Brand Clarification
Rep has to spell out A-I-W-O to distinguish from 'IVO' or 'IO'.
00:37
Direct Contact Claim
Customer claims to know 'Sivasankraman' and ends the sales interaction.
Trust Signals
1
Mentions a specific name (Sivasankraman) indicating prior connection.
Resistance Signals
2
Quickly ending the call
Stating he will speak to someone else directly
Confusion Signals
2
Brand name pronunciation
Location confusion (Bangalore vs Chennai)
Topics Discussed
Brand Identity
Location (Chennai vs Bangalore)
Preventive Care
Direct Contacts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Identification | 2 | neutral | Struggles with the brand name pronunciation (IVO vs AIWO). |
| Closing | 3 | neutral | Ends call quickly saying he knows who to talk to. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello hello hi sir.
Speaker 0
3.25s
Hello, hi sir.
Speaker 1
4.67s
Sir I am calling from Hyo Wellness Center Sir.
Speaker 0
8.33s
Sir
Speaker 1
8.97s
Okay aa sir actually neenga health related-aa neenga IVO-kku text pannirundheengalla sir
Speaker 0
11.33s
Aa sir actually health
Speaker 1
15.01s
Health station-la irunthaa neenga convert pannunga problem kidaiyaathu.
Speaker 0
17.87s
Evvaiyo?
Speaker 1
19.03s
Sir naangal IO-la irundhu call pannanum sir I am Bhavani.
Speaker 0
23.81s
Aiyo Bangalore.
Speaker 1
25.07s
I O A I W O I O Chennai sir.
Speaker 1
28.91s
V I W I O Preventive Care actually.
Speaker 0
33.57s
Sivasankraman
Speaker 1
34.07s
Sushirshankaran
Speaker 1
35.35s
Yes sir, yes sir.
Speaker 0
37.03s
Okay enakku theriyum theriyum naan pesikka avarkitte thank you.
Speaker 1
40.41s
Thank you.