A
Call Intelligence
Sathishkumar Muthuswamy with Bhavani — Feb 18, 2026 14:54
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Bhavani
Bhavani scored 0.0/10 on call with Sathishkumar Muthuswamy. Review recommended.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sathishkumar Muthuswamy. Coaching opportunity.
No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Sathishkumar Muthuswamy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:24 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
24 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
3 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Customer side-talk
Customer is heard talking to a colleague (Hari) about working on a system, indicating they are busy and not focused on the phone.
Topics Discussed
Work/System setup
Internal office coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is talking to someone else in the background. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.07s
anga edhavadhu system irukkum adhula pottu work panni.
Speaker 0
11.07s
Hariyoda Hari Hari irukkum paaru Harioda poy ukkaangalaam.
Speaker 0
17.55s
Hmm bye.
Speaker 1
19.57s
Thanks. Please stay on the line.
Speaker 0
22.75s
ee on the line pencil.