A
Call Intelligence
Sheena Sreenash with Bhavani — Feb 14, 2026 11:08
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sheena Sreenash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English Mix
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:37 (38s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
20
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Duplicate Contact
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already in contact with another department
College pesittaangamma... Already pesiyaachu okay.
|
process/duplicate | Customer | No | acceptance | Poor |
Key Moments
200:14
Company Clarification
Rep has to repeat 'AIWO Wellness Center' as the customer didn't recognize it initially.
00:28
Duplicate Contact Claim
Customer claims they have already spoken to someone else, effectively ending the sales opportunity for this call.
Discovery Questions
1
Q1
enna maathiri health issues maam neenga face pannittu irukkeenga?
Trust Signals
1
Acknowledged filling the form
Resistance Signals
2
Already spoken to someone else
Will get back later
Confusion Signals
1
Misheard company name initially
Topics Discussed
Form fill-up
Health issues
Previous communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Unsure who was calling initially ('Somave?'). |
| Discovery | 2 | neutral | Acknowledged filling the form but quickly shut down the discovery. |
| Closing | 3 | neutral | Politely ended the call by saying they would get back later. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello yaa
Speaker 0
2.03s
Hello
Speaker 1
4.19s
Aa Srinath.
Speaker 0
4.29s
Aa Sheena Ma'am.
Speaker 1
6.11s
Ya?
Speaker 0
6.85s
Naan Bhavani pesuren Ma'am IO supporting teamla irundhu Wellness Center.
Speaker 1
12.81s
Somave?
Speaker 0
14.43s
I O Ma'am AIW I O Wellness Center.
Speaker 1
17.41s
Ya ya ya tell me maa ya.
Speaker 0
18.71s
Aa ya ma'am actually neenga health related-aa form fill-up pannirundheengala ma'am like specific health related-aa like.
Speaker 1
22.75s
Aamaam related aanu I remember naan.
Speaker 0
25.03s
Ya maam like enna maathiri health issues maam neenga face pannittu irukkeenga enna maathiri problem pesittu irukkeenga
Speaker 1
28.55s
College pesittaangamma
Speaker 0
30.45s
Pesittaan.
Speaker 1
30.77s
Already pesiyaachu okay.
Speaker 0
32.23s
Ok ya. Ok ma'am. Ya ya.
Speaker 1
33.65s
Ya ya I said I will get back to them.
Speaker 0
35.49s
Ya okay.
Speaker 1
36.73s
Thank you.
Speaker 0
37.33s
Thank you.