A
Call Intelligence
Dadala GIRIDHARAN with Bhavani — Feb 20, 2026 11:02
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
discount_close
Call Ending
customer_thinking
Call Structure
Duration
2:53 (173s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
65
Rep Words / Customer Words
342 / 188
Rep Longest Monologue
13s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high
Eighteen thousand... Final discount ennamaa kuduppeenga idhula?
|
price | Customer | Yes | direct discounting | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive blood and urine test covering 181 biomarkers. |
Key Moments
300:31
Customer asks if the whole body is tested via blood.
Shows the customer is trying to understand the value proposition of a blood-only test.
01:12
Agent mentions Cancer and Tumor markers.
High-impact moment that increases the perceived seriousness/value of the test.
02:35
Customer asks for the final discount.
Transition from interest to negotiation phase.
Discovery Questions
1
Q1
Idhukku munnadi neenga health checkup pannirukkeengala sir?
Trust Signals
2
Asking detailed questions about biomarkers
Confirming the physical location of the center
Enthusiasm Signals
1
Repeated 'Okay' and 'Saringa' (Alright) during the explanation of cancer/tumor markers.
Resistance Signals
1
Surprise at the 18,000 INR price point
Confusion Signals
1
Clarifying the meaning of STD (Sexual Transgender Disease vs Sexually Transmitted Disease)
Topics Discussed
Blood Test
Biomarkers
Kidney/Liver/Thyroid
Cancer/Tumor Markers
STD Panel
Omega 3 & 6
Pricing
Location (Adyar/MRC Nagar)
Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the identity and the reason for the call. |
| Discovery/Pitch | 2 | neutral | Asking clarifying questions about what the blood test covers. |
| Closing | 3 | neutral | Focused on the price and the discount percentage. |
Call Transcript
Click to expand
Speaker 0
0.01s
Pinnaikku.
Speaker 1
1.47s
Hello
Speaker 0
2.07s
Hello
Speaker 1
3.19s
Aa.
Speaker 0
4.09s
Giri enna sir?
Speaker 1
5.83s
Magan
Speaker 0
6.83s
Ya sir, sir actually neenga eye work vandhu blood testukkaga text pannirundheengala sir.
Speaker 1
12.43s
Adhoda details patti ketkalaamnu idhu pannirundhomma.
Speaker 0
16.17s
Appadingala sir? Adhaan sir, actually ennanna idhu vandhu ungalukku idhukku munnadi neenga health checkup pannirukkeengala sir.
Speaker 1
22.51s
Illunga.
Speaker 0
23.23s
Edhuvume pannadhillengala sir?
Speaker 1
24.69s
Mm
Speaker 0
25.43s
Ya sir, idhu vandhu ungalukku like full body checkup sir, actually full-aave blood test dhaan pannuvaanga.
Speaker 1
31.43s
Only only blood-laye moththa body-ai dead pannitteengala?
Speaker 0
34.27s
Aamanga sir fulla up to down varaikkum ungalukku ellame test dhaan sir actually idhu.
Speaker 1
39.15s
Ya sir
Speaker 0
39.71s
Ya sir ungalukku adhu oru aindhu moonru biomarkers cover aagudhu.
Speaker 1
42.51s
Athu kidney, liver, thyroid, heart failure ellame A to Z.
Speaker 0
46.93s
A to Z sir aamaanga sir.
Speaker 1
46.99s
Ei
Speaker 1
49.09s
Okayma okayma solluven.
Speaker 0
49.89s
Okay ma'am sollunga like idhu full body test dhaan sir ungalukku idhu paartheenganna neenga vandhu ungalukku blood test urinary test rendume collect pannuvaanga sir.
Speaker 1
52.95s
Idhu paartheenganna.
Speaker 1
57.79s
Aa aa aa aa.
Speaker 0
58.57s
Yes sir, idhukku munnadi neenga test pannirundhu ippa neenga ECG Echo idhellam panreengalaiya, adhai vida idhu ungalukku romba helpful-aa irukkum sir. Idhula vandhu ennanna ungalukku STD panel, tumor panel, cancer mark idhellam kooda cover aagudhu sir.
Speaker 1
63.57s
Aamaa.
Speaker 1
72.07s
Enna payama cancer tumor?
Speaker 0
74.01s
Cancer tumor STD panel and Omega six kooda cover aagudhu sir ungalukku.
Speaker 1
78.33s
S S Sexual Transgender Disease STD.
Speaker 0
81.31s
STD panorama sir.
Speaker 1
83.09s
Saringa, appuram innonnu sollureengala Omega?
Speaker 0
85.49s
Omega six sir, Omega three, Omega six rendume cover aagum sir.
Speaker 1
89.39s
Three and six okay okay okay okay.
Speaker 0
90.45s
Okay okay okay ungalukku ella vitamins-um idhukku aagum
Speaker 1
91.65s
Vitamins ithu adhaavathu unga body endha stage-la irukku enna predict panna mudiyumaa idhellam?
Speaker 0
96.27s
Aama sir, enna issues irukku? Enna pannalaam namma? Like adhai neenga vandhu idhula paathukkalaam sir. Edhaavadhu issues varappogudhuna kooda indha arikuri vandhu ungalukku indha test-la theriyum sir.
Speaker 1
102.21s
Issues varum.
Speaker 0
106.55s
Idhu varappogudhu, idhu vandhu namma cure pannanum appadinna idhukku ungalukku doctor consultation and diet consultation rendume kuduthuruvanga sir.
Speaker 1
106.93s
Varumbodhu.
Speaker 1
114.31s
Mm, evvalavuma indha package?
Speaker 0
116.05s
Eighteen thousand varum sir ungalukku idhu.
Speaker 1
118.73s
Eighteen thousand.
Speaker 0
119.71s
Aamanga sir, ungalukku T Nagar-la Chennai-la dhaan sir irukkeenga neenga.
Speaker 1
123.05s
Aamanga.
Speaker 0
123.87s
Aa sari, inga namma Niabai dhaan sir, namma center Adyar MRC Nagar irukkudhula sir.
Speaker 1
128.71s
Athukkuppaadi.
Speaker 0
129.41s
Adaiyar M.R.C. Nagar irukkulla sir.
Speaker 1
130.83s
Aamaa MRC irukku.
Speaker 0
132.25s
Angathaan sir irukkuthu.
Speaker 1
134.91s
Ethu Leela Leela Palace cityyaa?
Speaker 0
136.39s
Neela Pagas pakkathula sir actually idhu TVS Bellissia-nnu sollittu.
Speaker 1
138.79s
Okay okay
Speaker 1
140.91s
Aamaa ippo issue irukku. Aamaa sir avvalavuthaan sir.
Speaker 0
141.61s
Privichayam irukku. Aamaa sir avvalavuthaan sir. Yes sir.
Speaker 1
145.07s
Saringama okay okay maanga discuss pannalaam.
Speaker 0
145.69s
Okay okay.
Speaker 0
147.73s
Mm.
Speaker 0
149.23s
Aa saringa sir, ungalukku idhoda sample report naan anuppuren sir, neenga paarunga, paarthuttu neenga sollunga, naan ungalukku ellame detail-aa share pannuren saringa.
Speaker 1
153.17s
Paarthuttu neenga sollunga naan ungalukku ellame details.
Speaker 1
155.97s
Final discount ennamaa kuduppeenga idhula?
Speaker 0
159.19s
Final discount paartheenganna ungalukku padhinaindhu percent kodukkalaam sir.
Speaker 1
164.91s
Aa so round-aaga padhinaindhu aayirathukku neenga payirukkanum.
Speaker 0
168.35s
Aamaa sir adhula dhaan sir panna mudiyum namma. Saringa.
Speaker 1
170.45s
Saringa naan pesittu line-la varen.
Speaker 0
171.77s
Ya sir ungalukku doctor