A
Call Intelligence
Amudhan Azhahan with Bhavani — Feb 18, 2026 14:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Amudhan Azhahan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
22% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:24 (145s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
58
Rep Words / Customer Words
248 / 162
Rep Longest Monologue
15s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
No Immediate Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just inquiring
Ya sir, ennanna therinjukkirathukkaga.
|
no immediate need | Customer | Yes | value stacking | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Core preventive care offering |
| epigenetic test | Rep | -- | Neutral | Advanced diagnostic suite |
| dental analysis/services | Rep | -- | Interested | Mentioned after customer revealed he has a dental clinic |
Key Moments
300:12
Lead Source Confirmation
Establishes the reason for the call via the Facebook form.
01:46
Professional Disclosure
Customer reveals he has a dental clinic, changing the rep's approach.
01:57
Dental Service Pivot
Rep successfully mentions AIWO's dental analysis capabilities to maintain relevance.
Discovery Questions
3
Q1
neenga health related-aa neenga vandhu Ivoc-ku andha health form fill pannirundheengala?
Q2
any test related-aa paakkureengala sir?
Q3
neengal edhavadhu like hospital-la edhavadhu vachirukkeengala sir?
Trust Signals
2
Sharing professional background
Confirming location details
Enthusiasm Signals
1
Asking if it is 'new technology'
Resistance Signals
1
Directly stating he is just looking to know info ('ennanna therinjukkirathukkaga')
Confusion Signals
1
Voice breaking issues at the start
Topics Discussed
Preventive Care
Bio Markers
MRC Nagar Location
Dental Clinic
New Technology
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about why he was called. |
| Discovery | 2 | neutral | Explaining his background as a dentist. |
| Pitch | 3 | positive | Interested in the 'new technology' aspect. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello
Speaker 0
1.57s
Hello
Speaker 1
3.03s
Hello.
Speaker 0
3.93s
Sir Amudhan sir.
Speaker 1
6.17s
Sethirunoo.
Speaker 0
7.03s
Aa sir, IO irundhu call panren sir, I am Bhavani.
Speaker 1
11.07s
Aa, tholunga yaar.
Speaker 0
12.21s
Aa sir, neenga health related-aa neenga vandhu Ivoc-ku andha health form fill pannirundheengala sir card-la?
Speaker 1
18.01s
Ya sir, ennanna therinjukkirathukkaga.
Speaker 0
22.51s
Appadingala sir, ungaloda voice break aagudhu kekkudhungala?
Speaker 1
25.37s
Hello.
Speaker 0
26.61s
Aa
Speaker 1
26.79s
Appadi doctor-la so I just want to know. Okay okay so actually this is.
Speaker 0
32.31s
Okay okay sir, actually this is preventive care sir, actually namma wellness center MRC nagarla irukku, naanga vandhu actually onnoottri bio markers testum panrom sir.
Speaker 1
35.59s
Actually
Speaker 1
38.11s
Nagarla irukku. Naanga vandhu actually 183
Speaker 1
43.59s
Plus adhu illama paatheenganna nammakitta other testum irukku sir.
Speaker 0
44.73s
Plus adhu illama paatheenganna nammakitta other testum irukku sir. Namma food food intolerance test, gut micro test, epigenetic test, gene test, so idhellame namma eduthuttu irukkom. And DEXA scan, VO2 Max, adhukkappuram Sculpt, Skin Analyze.
Speaker 1
52.19s
Jeans chest so idhellame namma eduthukkoodaam.
Speaker 1
55.09s
And Dexor can be
Speaker 1
57.93s
Kalathu
Speaker 0
59.85s
Physio service ellame pannittu irukkom sir. Ya ya sure okay okay ya sir.
Speaker 1
60.53s
Okay.
Speaker 1
61.49s
Okay okay ya sir. Ella center? M R C Nagar.
Speaker 0
66.17s
Aa M.R.C. Nagar sir.
Speaker 1
68.47s
Okay okay okay ya sir.
Speaker 0
69.53s
Ya sir okay sir.
Speaker 1
71.29s
On the road athu aipon irukkithu irukkalaam.
Speaker 0
75.01s
Enu sir?
Speaker 1
76.45s
Ayyappan people pakkathula irukkulla adhu aama aama.
Speaker 0
78.27s
Aamaam aamaam sir TVC Malaysia.
Speaker 1
81.13s
Okay TVH police
Speaker 0
81.71s
TVH Palli Sriram, Sun TV back side sir.
Speaker 1
85.43s
Ya ya, fine okay, ya sir.
Speaker 0
86.83s
Ya sir okay sir any test related-aa paakkureengala sir?
Speaker 1
91.39s
Illa illa illa, adhukku thaan onnu solrom, adhu ennannu thakka kondu irukkum.
Speaker 0
97.13s
Okay, neengal edhavadhu like hospital-la edhavadhu vachirukkeengala sir?
Speaker 1
102.33s
Naan naan aayiram vandhu rendu minutes-aa irukkum.
Speaker 0
106.05s
Dental clinic thaan irukkeengala?
Speaker 1
106.85s
Aa
Speaker 1
107.79s
All my relatives are at I have a young hospital.
Speaker 0
111.07s
Aa illa.
Speaker 1
111.09s
Ithu new technology, new technology-a idhu check panreengalaa? Appadi thagathaan aayidhu.
Speaker 0
117.47s
Ya sir, dental service-um nammakitta irukku sir, machines ellame.
Speaker 1
121.61s
Ya
Speaker 0
122.29s
Ya sir dental machines-um nammakitta irukka moondru aaru analyze panra dental machines-um namma vachirukkom and adhu nammaludhu vandhu like edho pannittu irukkom sir supplements also we are doing sir Omega Cocamid.
Speaker 1
129.53s
Aa
Speaker 0
135.45s
Adhu ellame pannittu irukkom sir.
Speaker 1
137.67s
Okay okay okay.
Speaker 0
138.85s
Ya sir thank you sir.
Speaker 1
140.47s
Okay need aayiduchu.
Speaker 0
142.45s
Ya sure sir, thank you so much sir.
Speaker 1
144.21s
Okay.