A
Call Intelligence
Chinnaswamy Suresh with Bhavani — Feb 18, 2026 14:55
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Chinnaswamy Suresh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
30% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
3:04 (184s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
43
Rep Words / Customer Words
412 / 84
Rep Longest Monologue
25s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cost inquiry
So much it will cost me.
|
price | Customer | Yes | deflection to value | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | -- | Interested | Explaining the inclusion of tumor, HDT, and cancer panels. |
Key Moments
300:30
Diabetes Disclosure
Identifies the primary health hook for the lead.
01:00
Biological Age Pitch
The core value proposition is introduced to the 71-year-old lead.
02:29
Price Query
Customer shows high intent but also price sensitivity.
Discovery Questions
4
Q1
Enna maadhiri health checkups sir neenga yearly pannuveenga?
Q2
Any issues sir like ungaloda diabetes andha maadhiri?
Q3
Ungaloda age and weight?
Q4
Exercise routine-la eppadi sir irukkum?
Trust Signals
2
Sharing medical history
Sharing age and weight
Resistance Signals
2
Direct cost inquiry
Stating they don't usually do yearly checkups
Confusion Signals
1
Biological age concept required explanation
Topics Discussed
Diabetes
Biological Age
Biomarkers
Cancer Screening
Diet and Nutrition
Muscle Strengthening
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and form fill. |
| Discovery | 2 | neutral | Provides age, weight, and health status. |
| Pitch | 3 | neutral | Listens to the biological age explanation. |
| Closing | 4 | neutral | Focuses on cost and utility of the test. |
Call Transcript
Click to expand
Speaker 1
0.19s
Hello
Speaker 0
1.61s
Hello
Speaker 0
3.39s
Chinnaswamy Surish sir.
Speaker 1
4.99s
Ya.
Speaker 0
5.75s
Sir I am Bhavani Sir from IO Sir.
Speaker 1
10.31s
Aa tell me.
Speaker 0
11.29s
Ya sir, neenga health related-aa I-Voc form fill up pannirundheengala sir?
Speaker 1
14.83s
Aa yes yes.
Speaker 0
15.61s
Ya sir, like enna maadhiri health checkups sir neenga yearly pannuveenga? Enna maadhiri related neenga test paathuttu irukkeenga sir?
Speaker 1
22.23s
Usually I don't do any action every year.
Speaker 0
24.91s
Okay sir.
Speaker 0
27.07s
Aa like any issues sir like ungaloda diabetes andha maadhiri.
Speaker 1
30.93s
I am diabetic.
Speaker 0
32.37s
Diabetes adhu illaama like ungaloda health pathi enakku konjam clear-aa solla mudiyungala sir?
Speaker 1
37.35s
Nothing more than that I am diabetic.
Speaker 0
39.85s
Okay sir like ungaloda age and weight.
Speaker 1
41.03s
Like ungaloda
Speaker 1
43.65s
Age aindhu ezhupathi ondru.
Speaker 0
46.27s
Okay sir.
Speaker 1
47.07s
Fifty four weight.
Speaker 0
48.43s
Fifty four weight ungaloda exercise routine-la eppadi sir irukkum?
Speaker 1
52.45s
Nothing special except walking.
Speaker 0
54.39s
Oh okay sir, sir actually this is preventive care sir. Ippa neenga vandhu like 70 age-nu solreenga illaiya? Ungaloda biological age paatheenganna like adhai vida extra-sha dhaan sir irukkum. Like oru 5 to 6 years like ungalukku vandhu ippa neenga 70-na ungalukku 76, 80 andha maadhiri kaattum sir. Ungaloda inner organs-oda age sir. So idhai neenga eppadinna like ippa neenga 70 irukkunna neenga vandhu romba younger-aa feel pannanum appadinna ungaloda biological age-a neenga reverse pannanum sir.
Speaker 1
69.49s
Ungaloda
Speaker 0
79.19s
Health related-aavum plus ungaludaiya body regular routines-aavum neenga ippo vandhu oru walking mattumdhaan poveenga, but walking-ku appuram neenga oru muscle strengthening workout-ndradhu idhuvaraikkum pannirukkeengala sir?
Speaker 0
93.83s
Nothing so andha maadhiri dhaan sir, adhu ellame based on poruthu dhaan ungalukku ungaloda work related irukkum sir. Actually ungaloda body-oda like ungaloda body-oda biological age irukkum sir. Actually idhu vandhu actually-na nammalukku vandhu nootru aindhu bayomarkers vandhu namma cover pannuvom sir blood test paatheenganna.
Speaker 1
108.87s
Sri
Speaker 0
110.19s
Idhula enna specific-na ungaloda tumor panel, ungaloda HDT panel, ungaloda cancer panel, adhukkappuram paatheenganna Omega aaru idhaiyum naanga included-aa andha blood test-la vandhu cover pannurom sir. Idhu vandhu advanced blood test sir actually.
Speaker 1
125.55s
Okay.
Speaker 0
126.79s
Ya sir, neenga general checkup-kkum indha advance test-kkum ungalukkooda idhula ennenna issues irukkunnu neenga clarify panneenganna, like idhu ungalukku useful for your health. Adhu illaama like namma vandhu food supplements, eppadi namma food vandhu namma namma food-ai indha maadhiri eduthukkanum, nammaloda diet chart eppadi, so indha age-la neenga vandhu ungaloda diet chart-ku follow back pannanum, like adhuvume ungalukku indha consultation mooliyama koduthuruvaanga sir.
Speaker 1
149.87s
So much it will cost me.
Speaker 0
151.73s
Sir cost wise aindhu vandhu sir.
Speaker 0
154.53s
Yaar
Speaker 1
154.77s
Aa okay
Speaker 1
155.89s
Aa
Speaker 0
155.93s
Naan ungalukku sample report share panren sir.
Speaker 1
158.95s
Okay.
Speaker 0
159.59s
Ya sir like any ideas like ungalukku Dexa scan andha maadhiri irukkira idea irukkungala sir?
Speaker 0
167.87s
No okay okay sir like okay sir neenga idhu paarunga sir ungalukku report share panren.
Speaker 1
169.77s
Mm
Speaker 0
174.03s
Naan detailed-aa send panren sir, neenga sample report check pannunga, ungalukku andha test ungalukku evvalavu useful-aa irukkumnu neengale theriyum sir ungalukku.
Speaker 1
174.15s
Aa little.
Speaker 1
181.39s
Okay
Speaker 0
181.91s
Ya sir, thank you sir, thank you so much sir.