A
Call Intelligence
RANJITH RAJENDRAN with Bhavani — Feb 18, 2026 15:05
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
6
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:53 (293s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
104
Rep Words / Customer Words
642 / 184
Rep Longest Monologue
30s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I don't have health issues
Ethuvum illa ellaam correct-aa irukkanum.
|
product_fit | Customer | Yes | educational pivot | Excellent |
|
Not looking for weight loss journey
Illa illa Madam (in response to weight loss journey question).
|
service fit | Customer | Yes | reframing | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | -- | Interested | Comprehensive blood test covering tumor panels, STD, cancer markers, and organ functions. |
| dexa scan | Rep | -- | Neutral | Mentioned as a service available at the Porur center. |
Key Moments
401:01
The Vitamin D Pivot
Rep successfully challenged the customer's claim of being 'perfectly healthy' by citing common Indian deficiencies.
01:48
Customer Admission
Customer admits his Vitamin D is actually low, validating the rep's expertise and building trust.
02:50
Biological Age Explanation
Rep uses the customer's weight/age to create a 'problem' (high organ age) that AIWO can solve.
03:44
Location Confirmation
Customer confirms he is in Porur, making the physical center visit a viable next step.
Discovery Questions
6
Q1
Enna maadhiri health related sir practice pannitteenga?
Q2
Health issues edhavadhu irukkungala sir?
Q3
Diet adhu maadhiri edhavadhu follow pannittu irukkeengala?
Q4
General checkup idhukku munnadi pannirukkeengala?
Q5
Ungaloda actual age enna sir?
Q6
Ungaludaiya weights?
Trust Signals
3
Sharing personal metrics (age/weight)
Admitting health deficiencies
Confirming location
Enthusiasm Signals
2
Frequent 'Okay' and 'Ya' affirmations
Asking 'Eppadi paatheenga?' (How do you see/test that?)
Resistance Signals
2
Initial denial of health issues
Denial of interest in 'weight loss journey' specifically
Confusion Signals
1
Confusion between general blood tests and AIWO's specialized biomarkers
Topics Discussed
Vitamin D3
Omega-3
101 Biomarkers
Tumor Panel
Biological Age
Weight Management
Porur Center
Home Sample Collection
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery | 2 | neutral | Starts sharing age and weight details. |
| Pitch | 3 | neutral | Acknowledges the Vitamin D issue ('Aamaa with little kammiyaa thaan irukku'). |
| Closing | 4 | neutral | Agrees to receive the report and thanks the rep. |
Call Transcript
Click to expand
Speaker 1
0.25s
Aravallaiya?
Speaker 0
1.23s
Hello Rajendra sir.
Speaker 1
2.29s
Ya.
Speaker 1
3.55s
Yes Vicky.
Speaker 0
4.51s
Ya sir, I am Bhavani from IO sir.
Speaker 1
7.43s
Hi Ma'am.
Speaker 0
8.19s
Ya sir, sir neenga health related-aa IVO-kku vandhu form fill up pannirundheengala sir checkup-kkaaga?
Speaker 1
12.93s
Aamaa aamaamaa.
Speaker 0
13.83s
Ya sir, ya sir, enna maadhiri health related sir practice pannitteenga?
Speaker 0
19.19s
General like any any like neenga health issues edhavadhu irukkungala sir?
Speaker 1
20.41s
Okay.
Speaker 1
23.25s
O
Speaker 0
24.03s
Nothing like ungaloda sleep ungaludaiya heating habits ellame like.
Speaker 1
29.05s
Ya.
Speaker 0
29.77s
Ya sir neenga edhavadhu diet adhu maadhiri edhavadhu follow pannittu irukkeengala?
Speaker 1
32.47s
No no.
Speaker 0
33.57s
Nothing sir, sir ippo vandhu like neenga general checkup idhukku munnadi pannirukkeengala?
Speaker 1
41.03s
Enna checkup maadhenu blood test-nu?
Speaker 0
42.63s
Blood test like eadhavadhu scan CTC MRI andha maadhiri.
Speaker 1
45.39s
Sri
Speaker 1
46.41s
Indha maadhiri.
Speaker 0
47.65s
Ya sir ippo vandhu ungalukku andha general checkupla vitamin issueslaam eadhavadhu irundhirukkungala sir
Speaker 1
53.25s
Ethuvum illa ellaam correct-aa irukkanum.
Speaker 0
54.57s
Ellam correct-aa irukkungala? Okay sir, eppavume like nammaloda Indians-ku paatheenganna eppavume Vitamin D moondru-ndradhu romba kammiyaadhaan sir irukkum.
Speaker 1
55.85s
Okay
Speaker 1
62.33s
Okay.
Speaker 0
62.33s
General checkup-la kandippa ungalukku andha biomarkers cover aayirundhirukkaadhu illaina adhai consume pannirundhirukka maattaanga idhu rendum dhaan nadandhirukkum Indians-kku paatheenganna eppavume vitamin D three romba kammiyaa dhaan sir irukkum adhe maadhiri omega level romba kammiyaa irukkum yenna oru naalaikkaana omega neenga saappidureenganna it's more than neenga oru one kg mathi meen saappidura maadhiri irukkum
Speaker 1
66.27s
Illannaa adhai consume pannunga.
Speaker 1
70.15s
Ippo paatheengannaa.
Speaker 1
73.75s
Omega
Speaker 1
75.99s
Oru naalaikku
Speaker 1
78.05s
Aanaa
Speaker 0
82.05s
Illa oru naalaikku thevaiyana mathi meen neenga vandhu oru ondru kg kitta neenga ellaam oru around like oru half kg-aa oru mathi meen neenga saappidura maadhiri irukkum, consume pannalaam actually okayngala? So omega level eppavume kammiyaadhaan sir irukkum, idhu ellaame vitamins idhula irundhudhaan ungalukku ella issues-layum vara start aagum body-la.
Speaker 1
82.13s
Illa oru naalaikku.
Speaker 1
90.25s
Ok.
Speaker 1
91.17s
Okayngala so omicron
Speaker 1
99.29s
Okay.
Speaker 0
100.07s
Idhula namma vitamins level kammiyaachunnu vachukkongalen, vitamin D three kammiyaa irukkunna nammaludaiya body-la vandhu paatheenganna bone, knee, pains-laam kandippaa vara aarambikkum.
Speaker 1
101.07s
Illa.
Speaker 1
108.93s
Aamaa with little kammiyaa thaan irukku madam romba kammiyaa thaan irukku.
Speaker 0
110.91s
Ya andha maadhiri omegas idhellam vandhu idhu vandhu preventive care sir actually idhu ennanna like neenga basic test mattum dhaan neenga vandhu paarthiruppeenga.
Speaker 1
116.77s
Koduththu
Speaker 0
120.61s
Aamaangala idhu vandhu paatheenganna ungaloda whole body-oda blood test idhu actually idhu paatheenganna ungalukku vandhu onnoottri biomarkers namma cover panrom.
Speaker 1
120.63s
Mm.
Speaker 1
124.91s
Eppadi paatheenga?
Speaker 0
128.85s
Idhula vandhu tumor panel cover pandrom, STD panel cover pandrom, cancer mark cover pandrom, omega cover pandrom and adhu based on all the test diabetes, heart appuram lipid profile, liver functional profiles idhu ellame fullaave namma cover pandrom sir. Indha idhula irundhu paatheenganna ungalukku doctor consultation, nutrition consultationsum koduthuruvanga sir. Nutrition consultations paatheenganna ungalukku ungaloda blood report vachu dhaan sir pannuvanga actually.
Speaker 1
129.03s
Ok.
Speaker 1
147.57s
Okay.
Speaker 1
152.33s
Okay.
Speaker 0
152.93s
Ya sir, adhukkappuram paatheenganna ungaloda ennenna issues irukku idhukku etha maadhiri ungaloda food supplements adhukkappuram neenga ungaloda food diet idhai follow back panni ungaloda biological issue reverse pandradhu sir. Ungaloda actual age enna sir actually?
Speaker 1
162.99s
Okay
Speaker 1
164.97s
Thirty seven.
Speaker 0
165.99s
Ippadi ezhupathi ezhupathi ungaludaiya weights.
Speaker 1
169.17s
Eighty four.
Speaker 0
170.57s
Eighty four ungaloda actual age paatheenganna muppathu ezhu, ungaloda weight vandhu eighty four, idhulayum ungaloda inner-oda organs age paatheenganna adhigama dhaan sir irukkum, adhudhaan biological age-nu solluvanga. Aenna ungaloda height, weight, ungaloda age idhu eppavume ore maintaining level-la irukkanum sir. Ippa neenga muppathu ezhu irukkeenga-nna oru aimbadhu irukkeenga-nna it's good for your health, neenga vandhu health-a consume panreenga-nnu artham. So adhai vida extras-la dhaan irukkum, protein level-um adhigama dhaan sir irukkum actually. Idhu normal letters-la ungalukku protein level-um adhigama dhaan irukkum.
Speaker 0
200.57s
Theriyadhu adhu neengal pannirundhirukkum maattaanga.
Speaker 1
180.91s
Okay.
Speaker 1
185.65s
Ippo neenga Sathish.
Speaker 1
189.25s
Neenga vandhu kaippattunga.
Speaker 1
191.81s
Okay.
Speaker 1
193.79s
Ulagaiyil
Speaker 1
196.95s
Iruvathu
Speaker 1
198.89s
Ungalukku
Speaker 1
201.55s
Okay.
Speaker 0
203.65s
Okay yes matradhellam nalladhan irukku appadinnu sollittu, aana oru full body indha blood test edukkumbodhu ungaloda cholesterol level adhigama irukkunna neenga adhai consume panna aarambikkanum, unga diet planningum aarambikkanum sir.
Speaker 1
204.01s
Okay.
Speaker 1
214.45s
Okay.
Speaker 0
215.11s
Ya sir, idhudhaan sir actually namma veliyila panra testukkum namma panra testukkum depend pandradhu.
Speaker 1
220.05s
Okay okay.
Speaker 0
220.93s
Ya sir, Chennaiyila enga sir irukkeenga?
Speaker 1
224.61s
Porur.
Speaker 0
225.29s
Porur sir, neenga namma center vandhu paarunga sir, actually namma DEXA scan indha maadhiri ellaam pannittu irukkom, neenga vandhu visit panni paarunga, ungalukku adhulayum niraiya like ungalukku ennenna maadhiri namma body-ai vandhu take up pannanum, healthy vera appadindradhu ungalukku theriyum sir.
Speaker 1
230.75s
Okay.
Speaker 1
238.67s
Okay okay.
Speaker 0
240.37s
Ya sir, naan ungalukku idhodaiya sample report-um share panniduren sir. Okay, neenga check pannunga sir. Actually neenga sonna namma vandhu idhu home test dhaan sir eduppaanga, oru aaru-aaru hours break fasting-la irukkanum.
Speaker 1
241.73s
Okay
Speaker 1
244.13s
Okay okay.
Speaker 1
246.21s
Ya ya.
Speaker 1
249.51s
Okay.
Speaker 1
252.35s
Okay.
Speaker 0
252.35s
Ungaloda dinner previously close pannittu and adhukkappuram paatheenganna ungalukku urinary test and blood test rendume eduppaanga sir.
Speaker 0
258.97s
Oru moonu naangu days-la ungalukku vandhu report generate aagum, neenga doctor consultation nutrition consultation kooda varalaam sir.
Speaker 1
259.03s
Okay okay.
Speaker 1
264.39s
Okay okay.
Speaker 0
265.85s
Direct consultations irukku, online consultations irukku.
Speaker 1
268.61s
Okay.
Speaker 0
270.29s
Ya sir, neenga health ungalukku vandhu like weight loss journey andha maadhiri paarkureengala sir?
Speaker 1
274.61s
Illa illa Madam.
Speaker 0
277.83s
Okay okay sir, neengal paarunga sir, actually yenna like ippodhula irundhu neengal muppathi ezhuvan is a good time, actually neengal idhai consume pandradhu.
Speaker 1
285.09s
Mm, yaa sir.
Speaker 0
285.75s
Ya sir.
Speaker 1
287.19s
Okay welcome welcome.
Speaker 0
288.63s
Ya sure sir, naan share panradha neenga paarunga sir, thank you so much sir.
Speaker 1
291.13s
Thank you, thank you sir, thank you, thank you.