A
Call Intelligence
rajmohan with Bhavani — Feb 18, 2026 13:22
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with rajmohan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
4:12 (253s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
74
Rep Words / Customer Words
482 / 218
Rep Longest Monologue
30s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Insurance Coverage
Andha insurancelaam cover aagudha medical insurance?
|
financial | Customer | Yes | direct transparency | Good |
|
Time Constraint
Madam enakku ippa OP students ippa pora time.
|
logistics | Customer | Yes | alternative channel (whatsapp) | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 5000.00 | Interested | Main offering including cancer markers, tumor panel, and nutrition consultation. |
Key Moments
300:44
Customer reveals he is a Dentist
Key rapport point and allows the rep to offer a professional discount.
01:55
Price and Discount Reveal
Rep quotes 5000 INR and immediately applies a 15% discount for doctors.
03:33
Customer requests WhatsApp details
Transition from synchronous sales call to asynchronous nurturing due to customer's schedule.
Discovery Questions
2
Q1
Health related pathi solla mudiyungala sir?
Q2
Age checkupkaga?
Trust Signals
3
Sharing occupation (Dentist)
Sharing workplace (SRM)
Asking for specific parameters
Enthusiasm Signals
2
Aamaa aamaa (Yes yes) affirmations
Requesting WhatsApp details immediately
Resistance Signals
1
Asking about insurance coverage (indicates cost-consciousness or habit)
Confusion Signals
1
Clarifying if it's a 'free' checkup or paid
Topics Discussed
Preventive Care
Biomarkers
Cancer Markers
Tumor Panel
Dentistry
SRM University
Home Blood Collection
Medical Insurance
Biological Age Reversal
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the inquiry. |
| Discovery | 2 | neutral | Sharing professional background and health status. |
| Pitch | 3 | neutral | Asking about pricing, insurance, and home collection. |
| Closing | 4 | neutral | Needs to attend to students but wants info on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello
Speaker 0
1.01s
Hello
Speaker 1
3.35s
Hello
Speaker 0
4.35s
Aa sollunga.
Speaker 1
5.39s
Sir Rajamohan sir.
Speaker 0
7.29s
Aa ya speaking theriyum.
Speaker 1
8.59s
Ya sir, hi sir, naan Bhavani from IO sir.
Speaker 1
11.73s
C I W sir high work neenga health related-aa neenga vandhu text pannirundheengalla sir.
Speaker 0
11.81s
Ithu aayiram.
Speaker 1
16.71s
Age checkupkaga.
Speaker 0
19.53s
Aa
Speaker 1
20.31s
Health health checkupkkaaga text panni aamaa aamaa
Speaker 0
20.41s
Health health checkup okke checkup.
Speaker 0
22.53s
Aamaa aamaa aamaa ya ya ya.
Speaker 1
24.09s
Ya sir sir adhu vandhu.
Speaker 0
25.05s
Andha adhaavadhu free-aave check pannikkalaam appadingira maadhiri illa andha cancer and idhu ellaathaiyum early-aave detect pannikkalaam appadingira maadhiri irukku.
Speaker 1
33.11s
Aamaam aamaanga sir aamaanga sir sir idhu ungaloda health related pathi solla mudiyungala sir
Speaker 0
39.25s
Iruppu three years old.
Speaker 1
43.43s
Forty years old okay sir.
Speaker 0
44.27s
Aa dentist.
Speaker 1
46.05s
Okay super.
Speaker 0
46.59s
Super.
Speaker 0
49.25s
Appadiyaa as a function ippodhaikku onnum pochu prachchanai illa BP vena lightaa shoot up aayirukkum.
Speaker 1
52.09s
Okay
Speaker 1
54.21s
Okay okay sir sir actually ungalukku nalla theriyum neenga veliyila checkup pandrathukkum namma vandhu preventive care-ukkum total different-aa irukkum correct-ungala
Speaker 0
62.33s
Mm kandippaayiram.
Speaker 1
62.95s
Ya sir, idhu Ivo vandhu paatheenganna preventive care sir actually, namma vandhu onnoottri biomarkers test panrom sir actually.
Speaker 0
68.01s
Pannurom.
Speaker 0
69.89s
Okay.
Speaker 1
70.45s
Ungalukku doctor consultation, nutrition consultations including kuduthuruvom sir. Idhu ennanna sir, ippo adhula paatha maadhiri dhaan idhula vandhu ungalukku cancer marker, tumor panel, idhukkappuram paatheenganna HDD panel, omega ellame namma cover panrom sir indha blood test-la. Adhu illaama like ungalukku vandhu blood test vachu oru health diet chart plans-um kuduthuruvaanga sir, doctor consultations-um nadakkum. And idhu illaama we are doing lot of tests sir, ippa vandhu gut micro test namma pannittu irukkom, food internal test pannittu irukkom, epigenetic test pannittu irukkom and DEXA.
Speaker 1
100.45s
Scan, V O two Max ellame ellame vandhu paatheenganna more than avangaloda health related-aavum biological age reverse pandradhu dhaan sir actually indha preventive care udaiya motivation-e.
Speaker 0
78.35s
Tumar
Speaker 0
111.45s
Okay okay.
Speaker 1
112.37s
Ya sir.
Speaker 0
113.99s
Evvalavu madam aagudhu idhu pricing indha idhu?
Speaker 1
115.77s
Price paatheenganna aindhu aayirathu sir, neenga doctor solreenga dentist solreenga padhinaindhu percent discount pannalaam sir.
Speaker 0
122.97s
Okay.
Speaker 1
123.79s
Ya sir, doctors-ku mattum pannittu panraanga idhu actually.
Speaker 0
128.93s
Aa idhu vandhu ippo home vandhu eduthukkuvaangalo illa?
Speaker 1
133.45s
Aamaa sir home test thaan sir actually.
Speaker 0
135.97s
Andha insurancelaam cover aagudha medical insurance?
Speaker 1
138.19s
Medical insurance kidaiyaadhu sir idhu vandhu wellness centernudhanala medical insurance cover aagaadhu sir.
Speaker 0
143.11s
Okay okay yaar.
Speaker 1
143.95s
Aa sir.
Speaker 0
145.37s
Aa naan andha wellness center-nu paartha udane dhaan doctor-aa potom, yenna naanga enga department-la pesittu irukkom, naan ippo SRM-la work panren.
Speaker 1
148.01s
Ya
Speaker 1
150.21s
Aayittu.
Speaker 1
151.53s
O super okay.
Speaker 0
152.15s
Naanga appa anga page irukku andha vella sensors andha idhu maadhiri.
Speaker 1
155.77s
Okay okay.
Speaker 0
156.25s
Aa
Speaker 1
158.07s
Neenga idhu try panni paarunga sir, neenga center-kkum vandhu oru vaatti visit pannunga ungalukku.
Speaker 0
158.45s
Key
Speaker 0
162.21s
Avangalukku.
Speaker 1
163.39s
Idhu M.R.C. Nagar sir Leela Palace.
Speaker 0
164.97s
Emmathinu.
Speaker 1
165.75s
Ya sir, idhukku munnaga actually vandhu ippo ads naanga running niraiya run pannittu iruppom. Before paatheenganna we are running ads only for foreign clients dhaan pannittu irundhom naanga. Aenna more than avanga dhaan idhukku romba idhu pannuvaanga. Aenna indha cost wise naanga panra test ellaame anga romba adhigam actually.
Speaker 1
183.47s
Hello
Speaker 1
187.39s
Hello, hello, aa hello.
Speaker 1
189.07s
Aa ketkudhungala sir
Speaker 0
190.71s
Aa keththu madam.
Speaker 1
191.99s
Ya sir adhudhaan sir engaludhu mostly foreign clients dhaan sir adhigama pannuvaanga like.
Speaker 0
195.31s
Adhigama support pannuvaanga like same.
Speaker 1
198.09s
Ya sir, like stay panni avanga vandhu like whole body checkup pannittu povanga, foreigners ellame Vivo 2 Max, Dexa, Sculpt irukkum, IV therapies adhukkappuram. Ungalukku onnu panna mudiyuma?
Speaker 0
208.29s
Ungalukku onnu panna mudiyuma Madam enakku ippa OP students ippa pora time.
Speaker 1
212.99s
Ok.
Speaker 0
213.19s
Enakku udane oru help pannunga, enakku idhu related-aa ulladha mattum WhatsApp pannunga, what are the various parameters you will be checking it out?
Speaker 1
219.81s
Aa
Speaker 0
219.81s
Normal idhellam varuma enna, normal blood checkup andhamadhiri idhula varaadhu.
Speaker 1
223.73s
Normal blood checkup-na sir, normal checkup-na ungalukku vandhu heart, diabetes, like vandhu lipid profile idhu ellame covered, including cancer marker, tumor panel ellame covered panni varum sir. Naan ungalukku report share pannuren, neenga paarunga. Idhu illaama we have other test, gut micro test idhu ellame nadakkura. Adhoda related-aavum naan ungalukku share pannuren, food and draw, gene test ellame. You can check it out, neenga text pannunga sir, naan kandippa ungalukku any further details naan ungalukku reply pannuren.
Speaker 0
224.39s
Ondu illa bayamaakka sollittu thaan irukku.
Speaker 0
237.73s
Aa ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya ya
Speaker 0
243.87s
Sure sure.
Speaker 0
249.71s
Kandippa thank you.
Speaker 1
250.31s
Thank you sir, thank you so much sir.
Speaker 0
251.19s
Thank you so much sir. Thank you. Thank you.