A
Call Intelligence
Philip Mathew with Bhavani — Feb 19, 2026 16:21
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Philip Mathew.
Low Performance: Bhavani
Bhavani scored 2.0/10 on call with Philip Mathew. Review recommended.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Philip Mathew. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
52% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (25s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
32 / 45
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Denial of intent/contact
I didn't I didn't I didn't send any message. I only I only inquired, that's all.
|
no interest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Reference to a message received about the service. |
Key Moments
300:12
Customer's blunt question
The customer asks 'okay so what do you want?', signaling low patience and high resistance.
00:15
Denial of message
Customer repeatedly denies sending a message, creating a barrier to the agent's premise for calling.
00:23
Call termination
Customer shuts down the conversation permanently by saying 'If I needed, I'll call you.'
Resistance Signals
3
I didn't send any message
If I needed, I'll call you
What do you want?
Confusion Signals
1
From where?
Topics Discussed
Annual Health Checkup
Lead Source Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answers the phone and confirms identity. |
| Discovery/Pitch | 2 | neutral | Asks 'what do you want?' and denies sending messages. |
| Closing | 3 | neutral | Ends call abruptly with 'If I needed, I'll call you.' |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.51s
Hello.
Speaker 1
2.49s
Yeah.
Speaker 0
2.71s
Philip Marantz.
Speaker 1
4.71s
Yeah.
Speaker 0
5.45s
yaa hai saar. ai aam kaaling phraam ai o velnes sentar saar.
Speaker 1
9.61s
From where?
Speaker 0
10.59s
Io Wellness anta sir.
Speaker 1
12.11s
okay so what do you want?
Speaker 0
13.47s
Ya sir, regarding I received your message annually health checkup.
Speaker 1
15.97s
I didn't I didn't I didn't send any message.
Speaker 0
18.73s
I only
Speaker 1
18.73s
I only inquired, that's all. I didn't send any message. If I needed, I'll call you.
Speaker 0
24.17s
thank you.