A
Call Intelligence
Iris Elizabeth with Bhavani — Feb 18, 2026 14:28
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Iris Elizabeth.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Iris Elizabeth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
47% into call
Pitch Approach
Reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
42 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested/Not required
oke maam. not required naam.
|
product_fit | Customer | No | polite acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Reference to the form filled by the customer. |
| diet plan | Rep | -- | Negative | Last-ditch effort to offer diet services before the call ended. |
Key Moments
200:09
Agent mentions the health form fill-up.
This is the trigger for the customer's rejection.
00:15
Customer says 'not required'.
The definitive end of the sales opportunity for this call.
Resistance Signals
3
Immediate interruption
Direct statement of 'not required'
Short, clipped responses
Topics Discussed
Health Checkup
Form Fill-up
Diet
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and says 'tell me ma'am'. |
| Discovery/Pitch | 2 | negative | Customer interrupts to say 'not required'. |
| Closing | 3 | neutral | Customer ends the call quickly. |
Call Transcript
Click to expand
Speaker 1
0.09s
Hello?
Speaker 0
0.73s
Hello
Speaker 1
1.83s
Yes.
Speaker 0
2.61s
Hi sir.
Speaker 1
4.55s
tell me ma'am.
Speaker 0
5.39s
yaa sir. hai sir. aam bhavani from i o sir.
Speaker 1
5.65s
Sir
Speaker 1
9.07s
Okay.
Speaker 0
9.69s
aa sir actually neenga health related-aa ivoc vandhu form fill up pannirundheengala sir? like checkup-kkaaga.
Speaker 1
11.71s
Book vandhu form fill pannunga.
Speaker 1
15.27s
oke maam. not required naam.
Speaker 0
16.57s
Illa sir ungalukku vandhu ippo diet okay fine sir thank you sir.
Speaker 1
17.87s
Okay fine sir thank you.