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Call Intelligence

Magesh with Bhavani — Feb 20, 2026 16:37

Deal Lost Cold
Customer Magesh
Phone +919791338638
Rep Bhavani
Team Sales
Date 2026-02-20 16:37
Duration 0:57
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 17, 2026
CityKrishnagiri

Call History

4 attempts
Total Attempts4
First CallFeb 18, 2026
Last CallFeb 20, 2026
Total Talk Time1.0 min
Rep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10

Active Alerts

2
!

No Close Attempt: Bhavani

Bhavani did not attempt to close on call with Magesh. Coaching opportunity.

!

No Rapport or Discovery: Bhavani

Bhavani skipped both rapport building and needs discovery on call with Magesh.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender male
Language Preference Tamil
Brand Awareness none
Brand Sentiment hostile
Budget Sensitivity High
Readiness to Buy Cold
Decision Maker primary
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 40% into call
Pitch Approach reactive
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:57 (57s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 17
Rep Words / Customer Words 102 / 114
Rep Longest Monologue 15s
Customer Longest Monologue 8s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment No
Total Objections 3
Handled Successfully 1
Handling Rate
33%
Dominant Category source_validity

Objections

3
Objection Category Raised By Handled Technique Quality
Spam/Trading Confusion
Madam solradhu naan trading pandradhu daily kooppittu irukkiren, nee kaathaal irundhu pathaavadhu phone namakku.
 credibility Customer Yes clarification Good
Denial of Lead Source
Illa madam naan pannala.
 source_validity Customer No persistence Poor
Service Availability
namma oorla services illannu solliruchu Krishnagirila kidaiyaadhunnu solliruchu.
 logistics Customer No concession Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Negative Clarifying the service after customer confusion.

Key Moments

2
00:09
Trading Confusion
Customer immediately categorizes the call as spam/trading, setting a negative tone.
00:46
Location Objection
Customer provides a hard reason for rejection (no service in Krishnagiri) which ends the sales attempt.

Resistance Signals

3
Denial of form submission
Confusion with spam/trading calls
Claiming services are unavailable in his location

Confusion Signals

1
Mistaking health service for trading

Topics Discussed

Trading spam Preventive care Instagram lead forms Blood tests Service availability in Krishnagiri

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 negative Customer asks 'What do you want?' immediately.
middle 2 negative Customer complains about receiving 10 calls since morning and confuses the call with trading spam.
closing 3 neutral Customer claims he didn't fill the form and that services aren't in Krishnagiri.

Call Transcript

Click to expand
Source File +919791338638 20-2-2026, 4-37-54pm.mp3
Transcript +919791338638_20-2-2026,_4-37-54pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19514