A
Call Intelligence
Anand Sundramoorthy with Bhavani — Feb 18, 2026 15:18
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
1Poor Objection Handling: Bhavani
Bhavani handled only 0% of 2 objections on call with Anand Sundramoorthy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
58% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:10 (71s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
23
Rep Words / Customer Words
138 / 48
Rep Longest Monologue
15s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just curious/No intent
Illa summa therinjukkittu type pannalaam paathuren avvalavuthaan.
|
no interest | Customer | Yes | value proposition | Average |
|
No current need
Illa illa illa illa (when asked about planning a blood test).
|
time | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Explaining the difference between basic tests and advanced biomarker testing. |
Key Moments
300:21
Customer clarifies intent
Customer admits he was just curious ('summa'), signaling a low-intent lead.
00:41
Biomarker Pitch
Agent attempts to pivot from curiosity to value by explaining the 183 biomarkers.
01:07
Final Rejection
Customer firmly declines any current planning for blood tests, leading to call termination.
Discovery Questions
3
Q1
ungaloda enna health relateda checkup paathuttu irukkeenga sir?
Q2
Neenga enna maadhiri health related checkup pannuveenga sir?
Q3
neenga ippo blood test edukkura planningla irukkeengala sir?
Resistance Signals
2
Directly states he has no current plans for tests
Repeatedly says 'Illa illa' (No, no)
Topics Discussed
Preventive Care
Biomarkers
Blood Test Planning
Lead Source Clarification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | States he was just looking out of curiosity ('summa therinjukkittu'). |
| Closing | 3 | neutral | Politely declines interest in a blood test. |
Call Transcript
Click to expand
Speaker 0
0.95s
Hello
Speaker 1
2.47s
Sollunga.
Speaker 0
3.39s
Aa Anand sir.
Speaker 1
5.03s
Sollunga.
Speaker 0
5.91s
Sir naangal IOL irundhu call panrom sir.
Speaker 1
8.45s
Sollunga.
Speaker 0
9.19s
Aa sir, neengal high work health related-aa neengal vandhu text pannirundheengala sir?
Speaker 1
12.71s
Aamaama.
Speaker 0
13.47s
Aa ya sir like naanga I Hope Preventive Carela irundhu call pannuren sir sollunga sir ungaloda enna health relateda checkup paathuttu irukkeenga sir
Speaker 1
21.69s
Illa summa therinjukkittu type pannalaam paathuren avvalavuthaan.
Speaker 0
27.23s
Appadingala sir, actually IVA pathi idhukku munnadi kelvippattirukkeengala sir?
Speaker 1
31.23s
Illa illa.
Speaker 0
32.03s
Ya sir, like ungaloda health related eppadi sir? Neenga enna maadhiri health related checkup pannuveenga sir?
Speaker 1
36.11s
Illa illa enna test-nuthukkaaga ennellaam panraangunuthukkaaga summaa ippo paarthen avvalavuthaan.
Speaker 0
41.47s
Appadingala sir okay okay sir actually idhu vandhu oru preventive care sir neengal veliyila checkup pannuveengala sir so adhu paatheenganna ungalukku generally vandhu oru basic test dhaan sir eduppaanga idhu paatheenganna ungalukku advance level neengal vandhu ella biomarkersaiyum cover panni ungalukku test pannuvaanga sir
Speaker 1
46.97s
Aa adhu.
Speaker 0
57.23s
One eighty three biomarkers vandhu ungalukku cover aagum sir.
Speaker 1
60.99s
Saringa yaar
Speaker 0
62.01s
Ya sir.
Speaker 0
64.71s
Like neenga ippo blood test edukkura planningla irukkeengala sir health related?
Speaker 1
65.05s
Neenga
Speaker 1
67.77s
Illa illa illa illa.
Speaker 0
69.25s
Okay sir, thank you sir.