A
Call Intelligence
Arun Prasath with Bhavani — Feb 18, 2026 16:05
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:56 (296s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
582 / 214
Rep Longest Monologue
28s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price/Inclusions
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Hidden costs for consultation
Ippa indha eighteen thousand indha eighteen thousand blood test illaama adhukku thaniyaa charges padungala. Doctor consulting illa sir.
|
price | Customer | Yes | value inclusion | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 18000.00 | Interested | Main offering including vitamins, Omega, and Vitamin D. |
| dexa scan | Rep | -- | Neutral | Mentioned as advanced preventive care capabilities. |
Key Moments
401:54
Weight Loss Goal Disclosure
Customer admits wanting to lose 10kg, giving the rep a clear 'hook' for the pitch.
02:21
Thyroid/Broccoli Explanation
Rep demonstrates expertise by explaining how 'healthy' foods can be bad for certain blood profiles.
03:31
Price Reveal
Rep mentions 18,000 INR; customer immediately asks about inclusions, showing high intent but price awareness.
04:28
Pincode Collection
Customer provides pincode (600110), a strong signal of intent to proceed with serviceability check.
Discovery Questions
6
Q1
Have you heard of AIWO before?
Q2
What kind of tests have you taken before?
Q3
Are you facing any health issues?
Q4
Are you planning to take a blood test?
Q5
What is your age, height, and weight?
Q6
Are you planning a weight loss journey?
Trust Signals
3
Sharing personal metrics (92kg, 185cm)
Providing pincode
Asking detailed questions about inclusions
Enthusiasm Signals
1
Confirming weight loss goal of 10kg
Resistance Signals
1
Clarifying if doctor consultation is an extra charge
Confusion Signals
1
Confusion over the price (initially heard 5000, corrected to 18000)
Topics Discussed
Preventive Care
Weight Loss
Blood Tests
Biological Age
Diet Consultation
Thyroid Health
Gym Workouts
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the form fill but is slightly reserved. |
| Discovery | 2 | neutral | Shares height, weight, and weight loss goals freely. |
| Pitch | 3 | neutral | Listens to the explanation of biological age and thyroid/diet links. |
| Closing | 4 | positive | Agrees to receive the report and provides pincode. |
Call Transcript
Click to expand
Speaker 0
1.17s
Hello Arun Prasad sir.
Speaker 1
3.87s
Amma.
Speaker 0
4.71s
Sir I am Bhavani sir IO-la irundhu call panrom.
Speaker 1
8.61s
Ok
Speaker 0
9.29s
Ya sir neengal IVAC testukkaga neengal apply pannirundheengala sir form fill up pannirundheengala sir
Speaker 1
14.57s
Aa
Speaker 0
15.17s
Ya sir, health related-aa?
Speaker 1
17.29s
Aamaanga.
Speaker 0
17.93s
Ya sir, neengal IBO pathi idhukku munnadi kelvippattirukkeengala sir?
Speaker 1
21.35s
Aa romba illa kelvippattirukken avvalavuthaan.
Speaker 0
25.05s
Ya okay sir, neenga endha maadhiri tests sir before eduthirukkeenga unga health related-aa checkup-la?
Speaker 1
29.21s
Jayakkarathulaanu.
Speaker 0
30.65s
Edhuvume treat panna varuveengala? Okay sir, any health related-aa issues face pannittu irukkeengala?
Speaker 1
36.17s
Aa adhu maathiri illa.
Speaker 0
37.39s
Edhuvume illaingala sir? Okay sir, ippa blood test neenga edukka plan-la irukkeengala sir?
Speaker 1
38.53s
Avlo
Speaker 1
43.61s
Adhaan adhu enna enna procedure sollirukkaaga oru vaarai poy paarthen.
Speaker 0
46.45s
Okay sir okay okay sir actually ivo paatheenganna preventive care sir health based on poruthu namma vandhu tested eduppom okayngala advance letters nammakitta irukku sir ivo onnooru vandhu.
Speaker 1
46.47s
Okay sir.
Speaker 1
51.05s
Aa health base.
Speaker 1
54.43s
Okay.
Speaker 0
58.27s
Adhu illama paatheenganna namma evlo vandhu DEXA scan, Vivo 2 Max, gut micro test, epigenetics test idhu ellame namma pannittu iruppom sir actually. Idhu vandhu actually preventive care-na like unga future-la ippa any ungalukku vandhu issues irukka illaiyandradha neenga preventively neenga therinjukkalaam sir. Before ever you acknowledge neenga kondu vandhukkalaam. Adhai based on panni ungaloda diet plan, doctor consultations ellame koduppaanga sir. Nutrition consultations-um ungalukku koduppaanga sir. So idhukku munnaadi neenga test-e pannadhula ungaloda age enna sir?
Speaker 1
58.41s
Adhu illaama paatheengannaa
Speaker 1
59.43s
Travel vandhu Texas can be water max.
Speaker 1
66.23s
Okay.
Speaker 1
72.89s
Aa
Speaker 1
74.41s
Kondandirukkom.
Speaker 1
80.27s
Nutrition
Speaker 1
86.49s
33.
Speaker 0
87.33s
Thirty three like neenga ungaloda height and weight.
Speaker 1
87.37s
Athukku like
Speaker 1
92.03s
Weight vandhu ninety two.
Speaker 0
93.87s
Ninety two. So neenga height vandhu one eighty five. One eighty five. Height vandhu?
Speaker 1
95.15s
Height vandhu 185.
Speaker 1
96.75s
195
Speaker 1
98.99s
One seventy five aa one seventy five enniva.
Speaker 0
101.13s
Oh okay okay, so idhuvaraikkum neenga based on unga health related neenga check pannadhe kidaiyaadha sir?
Speaker 1
106.49s
Aa major major-aa edhuvum pannadhilla.
Speaker 0
109.11s
Ella maadhiri edhuvum panna mudiyum.
Speaker 1
109.29s
Ella maathiri edhuvum pannala aa.
Speaker 0
110.93s
Okay ippa neenga weight loss journey edhaavadhu plan pannittu irukkeengala sir?
Speaker 1
114.25s
Weight loss innum oru pathu kg reduce pannanumnu plan pannittu irukken.
Speaker 0
117.15s
Plan pannittu irukkeenga, idhu ungalukku romba useful-aa irukkum sir. Ippo ennanna neenga gym poreenga, ippo gym poy neenga vandhu workout pannittu irukkeenga, ungalukku vandhu oru protein powder vandhu suggest pannuvaanga. And idhellam neenga chicken saappidanum, broccoli saappidanum, idhu saappidanum, adhu saappidanumnu oru diet consultations avanga koduppaanga. Aana avanga ungaloda body height-a pathi height-a vachudhaan ungaloda weight-a vachudhaan ungalukku avanga vandhu suggest pannuraanga.
Speaker 1
122.43s
Mm.
Speaker 1
125.43s
Ungalukku vandhu
Speaker 1
128.21s
Mm.
Speaker 1
140.75s
Mm
Speaker 0
141.59s
Correctungala? Aana andha maadhiri oru food-a vandhu eppavume avaru namma knowledgeable illama namma edukkave koodaadhu sir. Eanna ippa blood test neenga check pannumbodhu you have if in case ungalukku thyroid irukku appadinna avanga solra broccoli-yo illa cauliflower-o neenga edukkakoodaadhu. Okayngala? Idhu illaama like any ungaludaiya issues irukku like ungalukku heart related-aa irukkunna neenga vandhu niraiya kizhangu vagaiyai edukkakoodaadhu solluvaanga.
Speaker 1
142.49s
Aa.
Speaker 1
164.23s
Avlo
Speaker 0
166.77s
Okengala, ippa vandhu sweet potato-vum ondru of the andha kizhangu dhaan, okengala? So idhu maadhiri ungaloda blood based on blood test vachu neenga report neenga paathuttu, neenga adhukku oru diet chart follow panni neenga exercise pannumbodhu, ungalukku ungaludaiya weight-um loss aagum, ungaloda biological age-um neenga reverse pandradhukku you can feel better-aa feel pannuveenga. Ippa neenga thirty seven irukkeenganna, ungaloda inner organs-oda age paatheenganna adhigama dhaan irukkum.
Speaker 1
170.31s
Okengala puriyuthu.
Speaker 1
183.79s
Panrathukku you can get it.
Speaker 1
186.49s
Padikkalaam.
Speaker 1
191.73s
Aa
Speaker 0
192.33s
Okengala, so adhanaladhan ungalukku indha oru weight gains adhigama irukka chances irukku. Ungaloda sleepa irukkattum, ungaloda regular routinea irukkattum, neenga activateda irukkattum ellame based on course dhaan. Okengala, so neenga ennanna.
Speaker 1
202.63s
So neenga ennannaa.
Speaker 0
204.47s
Indha test-la neenga pannumbodhu ungalukku adhu romba useful-aa irukkum sir.
Speaker 1
208.87s
Okay, indha advance versus enna charges panraenga?
Speaker 0
211.77s
Charges vandhu ungalukku aindhu aayiram varum sir.
Speaker 1
213.97s
Eighteen thousand idhula idhula ennenna cover aagumngira details irukkaa?
Speaker 0
214.87s
Ennenna cover aagum?
Speaker 0
217.73s
One eighty ya sir naan ungalukku report share panren sir sample report ungalukku full body-la dhaan sir covered aagum actually ungaloda vitamins idhula cover aagum cover aagum.
Speaker 1
220.55s
Okay.
Speaker 1
225.03s
Mm.
Speaker 0
225.57s
Neenga ippo neenga diet neenga workout pannumbodhu omega kandippa edukka solluvanga so idhu ungalukku omega test ungalukku idhula cover aagumaa
Speaker 1
233.11s
Mm.
Speaker 0
233.71s
Ya sir, adhu maadhiri Vitamin D moondruyum ungalukku cover.
Speaker 1
235.81s
Ippa indha test eduthuttu indha test base panni ungakitta doctors irukkaanga avangakitta vandhu ellaame naangale kaattum.
Speaker 0
239.31s
Ellame naangale consultation koduthuruvom sir, ungalukku diet chartum koduthuruvom sir.
Speaker 1
243.31s
Ok.
Speaker 0
243.91s
Indha based on ungaloda ennenna body-kku ennenna food saappidanum, oru naalaikku evvalavu neenga calories eduthukkanum, unga calories evvalavu irukkundradhum ungalukku idhula vandhu ungalukku therinjirum.
Speaker 1
251.15s
Ippa indha eighteen thousand indha eighteen thousand blood test illaama adhukku thaniyaa charges padungala.
Speaker 0
254.69s
Ethu sir?
Speaker 1
255.63s
Doctor consulting illa sir.
Speaker 0
256.91s
Illa sir, ungalukku ellame included dhaan sir idhu.
Speaker 0
259.99s
Ya ungalukku diet-ume included dhaan.
Speaker 1
262.83s
Okay.
Speaker 0
263.43s
Ya sir ungaloda pincode solla mudiyungala sir
Speaker 1
268.95s
Six double zero.
Speaker 0
270.73s
Six double zero.
Speaker 1
272.35s
Double onnu zero.
Speaker 0
273.97s
Double one zero.
Speaker 0
276.43s
Okay sir, naan ungalukku report share panren sir. Neenga paarunga, neenga paarthuttu sollunga. Like naan vandhu ungalukku eppo appointment fix pannanumnu sollunga. Naan kandippaa ungalukku fix panni kudukkuren sir. Neenga like idhuve neenga try panni paarunga sir. Like useful neenga naan report share panren, neenga you can check it out.
Speaker 1
278.91s
Paarunga.
Speaker 1
284.73s
Ok sir.
Speaker 1
285.71s
Neenga
Speaker 1
291.91s
Aa okay. Okay sir thank you so much.
Speaker 0
292.57s
Okay sir thank you so much.
Speaker 1
294.45s
Kaasu koduththu