Call Intelligence — Ram Prasath

Customer Ram Prasath

Phone +919787410492

Rep Bhavani

Team Sales

Date 2026-02-19 16:16

Duration 4:08

Source instagram_ad

Lead Source

Meta Ads

CampaignMeta | Leads | 181 | AIWO Health

Platformig

Lead DateFeb 17, 2026

CityCoimbatore

Call History

3 attempts

Total Attempts3

First CallFeb 18, 2026

Last CallFeb 19, 2026

Total Talk Time8.4 min

Rep Performance

8.0/10

Pitch Effectiveness

7.5/10

Engagement

8.5/10

Conversion Probability

60.0%

Personalization

7.0/10

Technical Quality

8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost

Discount Offered 15.00%

Calls Before Closure 3

Upsell Attempted Yes

Cross-sell Attempted No

Customer Profile

Gender Male

Language Preference Tamil

Brand Awareness Low

Brand Sentiment Neutral

Budget Sensitivity Medium

Readiness to Buy Warm

Decision Maker Self

Lead Type b2c

Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous

Opening Quality High

Rapport Building Present

Needs Discovery Present

Discovery Depth Shallow

Discovery Questions 2

Pitch Start 18% into call

Pitch Approach Feature-heavy

Closing Attempt Yes

Closing Technique soft_close

Call Ending natural_end

Call Structure

Duration 4:08 (249s)

Primary Language Tamil

Secondary Language English

Code Switching Moderate

Total Speaker Turns 105

Rep Words / Customer Words 482 / 184

Rep Longest Monologue 22s

Customer Longest Monologue 8s

Silence Gaps (>2s) 2 (max 3.5s)

Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive

Rep Confidence High

Needs-Based Selling Yes

Value Stacking Yes

Urgency Creation Moderate

Script Adherence Moderate

Filler Words Low

Follow-Up Commitment Yes

Total Objections 2

Handled Successfully 2

Handling Rate

100%

Dominant Category Logistics

Objections

Objection	Category	Raised By	Handled	Technique	Quality
Location/Distance Neenga engirundhu call panreenga... andha center paartheenganna Chennaiyila dhaan irukku.	logistics	Customer	Yes	solution offering	Good
Lab Credibility neenga blood testukkulla yaaroda tie upunga	credibility	Customer	Yes	transparency / authority	Good

Products Discussed

Product	Mentioned By	Price	Customer Reaction	Context
aiwo 181 blood test	Rep	18000.00	Interested	Main offering including tumor panel, STD panel, and doctor consultation.
one day / multi-day programs	Rep	--	Neutral	Advanced programs including epigenetic tests, gut micro tests, and Dexa scans.

Key Moments

00:29

Customer defines intent

Customer states he wants a general body profile check, allowing the rep to pitch the comprehensive test.

01:01

Price Disclosure

Rep quotes 18,000 INR; customer does not immediately reject, indicating budget alignment.

02:39

Tie-up Inquiry

Customer asks about the lab partner, showing high intent and concern for quality.

02:57

Owner Name Drop

Rep mentions Sivasankaran; customer recognizes him ('Aamaa aamaa'), significantly boosting trust.

Discovery Questions

Q1 Enna maadhiri sir neenga like specific issueskaaga neenga vandhu checkup pannuveengala?

Q2 Neenga engirundhu call panreenga?

Trust Signals

Asking about lab tie-ups

Asking about the owner (Sivasankaran)

Confirming specific tests like Thyroid

Enthusiasm Signals

Multiple 'Aamaa' (Yes) and 'Okay' responses

Asking for specific details on biomarkers

Resistance Signals

Initial hesitation about location (Chennai vs Coimbatore)

Confusion Signals

Confusion about the company name initially (Ethu enna?)

Topics Discussed

Blood tests Urinary tests Tumor markers Cancer screening Thyroid panels Home sample collection Pricing Lab tie-ups Epigenetic testing

Sentiment Arc Detail

Phase	Order	Sentiment	Note
Opening	1	neutral	Confirming identity and form fill.
Discovery	2	neutral	Explaining interest in general body profile.
Pitch	3	neutral	Asking about price and logistics.
Closing	4	positive	Agreeing to review the shared profile.

Call Transcript

Speaker 1 0.97s

Sari

Speaker 0 1.15s

Speaker 0 3.03s

Hello Ram Prasad Sir.

Speaker 1 5.05s

Aamaanga.

Speaker 0 6.09s

Aa sir naangal Igo-la irundhu call panrom sir.

Speaker 1 8.57s

Ethu enna?

Speaker 0 9.55s

Io E I W O Io Wellness Centers.

Speaker 1 13.05s

Okay sollunga.

Speaker 0 13.97s

Ya sir neenga health related-aa namma iBook-ku form fill-up pannirundheengala sir Instagram art-la.

Speaker 1 19.23s

Aamaa aamaa aamaa aamaa.

Speaker 0 20.43s

Checkupkaga blood checkupkaga.

Speaker 1 22.91s

Aamaa aamaa aamaa

Speaker 0 23.71s

Aa sollunga sir, enna maadhiri sir neenga like specific issueskaaga neenga vandhu checkup pannuveengala?

Speaker 1 29.45s

Illai illai generally vandhu eppadi body profile eppadi irukkunnu paarkalaamnu.

Speaker 0 33.93s

Okay

Speaker 1 34.67s

So engaludhu nature naturopathy irukku.

Speaker 0 38.07s

Okay

Speaker 1 38.49s

General-aa neenga enna maadhiri panreenganu paarkkalaamnu potturundhen.

Speaker 0 42.63s

Appadingala sari sir idhu actually fullaave blood test sir eduppom naanga okay blood test and urinary test renduume eduppom

Speaker 1 46.57s

Okay

Speaker 1 49.33s

Okay.

Speaker 0 49.35s

Idhula vandhu ungalukku oru aindhu moonru biomarkers vandhu ungalukku cover aagum idhula paatheenganna ungalukku vandhu tumor panel cancer mark.

Speaker 1 53.43s

Okay.

Speaker 0 56.71s

STD panel idhu ellame nammaladhu cover aagudhu including.

Speaker 1 59.49s

En charge aaguthu?

Speaker 0 61.77s

Eighteen thousand varum sir ungalukku doctor consultation and nutrition consultation rendume serthu dhaan sir irukkum.

Speaker 1 67.21s

Okay idhu enga pannuveenga adhaavadhu

Speaker 0 69.85s

Aadhaavadhu technicians vandhu ungaloda ohms ohms sample collect panniduvaanga.

Speaker 1 74.81s

Ok.

Speaker 0 75.11s

Adhu neenga collect panni mudichadhukku appuram ungalukku neenga Coimbatore-nu potturukkeenga illaiya organic consultation and nutrition consultations varum.

Speaker 1 79.43s

Aamaam.

Speaker 0 83.17s

Adhu illaama paatheenganna nammallukku niraiya programs irukku sir.

Speaker 1 83.41s

Okay.

Speaker 1 86.41s

Okay okay okay.

Speaker 0 87.43s

Ya sir, oru day program, rendu days program, aindhu days program, ezhupathi days program varaikkum irukku sir namma.

Speaker 1 92.95s

Okay okay.

Speaker 0 93.75s

One day program paartheenganna ungalukku vandhu blood test, gut micro test, food enrollment test.

Speaker 1 100.03s

Speaker 0 100.03s

Aa epigenetic test ungaloda inner organsoda biological age paatheenganna therinjukkalaam neenga epigenetic testla.

Speaker 1 106.37s

Okay okay adhukkappuram.

Speaker 0 106.87s

Adhukkappuram paatheenganna ungalukku physio service ECG Echo Dexa idhu ellame eduppanga sir.

Speaker 1 112.09s

Okay okay okay.

Speaker 0 112.83s

Ya sir.

Speaker 1 115.79s

Saringa kandippa naan furthera venumna naan call panrennga.

Speaker 0 119.71s

Okay sir thank you.

Speaker 1 120.43s

Neenga engirundhu call panreenga

Speaker 0 122.17s

Chennaiyila irundhu sir actually andha center paartheenganna Chennaiyila dhaan irukku.

Speaker 1 123.45s

Okay okay.

Speaker 1 125.93s

Selliyirukku.

Speaker 0 126.27s

Neenga blood test vena try panni paarunga sir.

Speaker 1 129.01s

Okay okay

Speaker 0 129.63s

Neenga ippo actually padhinaindhu percent offer poyittu irukku.

Speaker 1 132.99s

Ok.

Speaker 0 133.41s

Ippadi thavirandhu moonu vandhu varudhu neenga blood test vena ippa try panni paarunga.

Speaker 0 137.15s

Appuram neenga andha blood test report vachadhukku appuram vena you can adhar neenga idhula nalla scan pannunga sir.

Speaker 1 141.87s

Okay okay idhula thyroid irukkungala?

Speaker 0 144.07s

Ellaame irukku sir.

Speaker 1 145.21s

Athu irukku okay.

Speaker 0 146.37s

Saa.

Speaker 1 147.35s

Aa okay.

Speaker 0 147.63s

Okay sample report naan share panren neenga paarunga.

Speaker 1 150.41s

Okay.

Speaker 0 150.41s

Ungalukku 183 biomarkers vandhu like ellame covered aagum all the panels neenga.

Speaker 1 155.07s

Adhaan adhaan adhaan neenga neenga blood testukkulla yaaroda tie upunga

Speaker 0 159.17s

Naangal vandhu Thyrocare adhukkappuram paartheenganna Aarthi Scan adhukkappuram rendu moonu profile eduppaanga sir avanga avangalodadhu eduppaanga but aana idhu namma ellaam program create panni Thyrocareku tie upla irukkom

Speaker 1 165.11s

Okay.

Speaker 1 170.85s

Adhaan adhaan adhaan neenga specify-aa sila idhellam kekkureenga, so adhukkaaga pandradhukkaaga dhaan kekkureenga okay.

Speaker 0 171.11s

Adhaan ungalukku.

Speaker 0 173.91s

Appo adhu

Speaker 0 177.81s

Actually idhu paartheenganna Asel owner irukkaar illaiya Sivasankaran sir.

Speaker 1 182.27s

Aamaa aamaa.

Speaker 0 182.93s

Avarudaiya company sir idhu avar vandhu tie up vachu pannittu irukkaanga.

Speaker 1 186.59s

Adhaan adhaan.

Speaker 0 187.31s

Ya okay

Speaker 1 187.45s

Ya okay

Speaker 0 188.77s

Neenga vena adhai try panni paarunga sir ippo padhinaindhu percent offer poyittu irukku.

Speaker 1 188.87s

Okay.

Speaker 1 193.01s

Saringa.

Speaker 0 193.21s

Ippo try panni paartheenganna ungalukku idhoda biomarkers neenga therinjadhuna ungalukku usefula irukkum illaiya

Speaker 1 198.35s

Okay okay sure.

Speaker 0 199.03s

Naan share pannirukken profile.

Speaker 1 201.43s

Okay.

Speaker 0 201.51s

Okay check panni paarthuttu sollunga namma venaam okaynum podhu neenga ungaloda pincodes ellame share pannunga.

Speaker 1 208.19s

Okay.

Speaker 0 208.73s

Share panneengannaa we will do on sir.

Speaker 1 211.03s

Sure sure sure sure.

Speaker 0 212.07s

Ya sir.

Speaker 1 212.91s

Okaynga good namenga.

Speaker 0 214.65s

Bhavani sir.

Speaker 1 215.79s

Okay okay thank you.

Speaker 0 216.69s

Neenga ketta ellaa profile-ume irukku idhula H1 thyroid-oda three panels irukku heart-oda.

Speaker 1 222.47s

Speaker 0 223.11s

Three biometrics irukku.

Speaker 1 224.85s

Ok.

Speaker 0 225.85s

Panace, karate, liver, kidney ellame included dhaan idhu whole body.

Speaker 1 230.37s

Okay okay okay.

Speaker 0 231.59s

Ya sir neenga paarthuttu sollunga yenna ippo naanga edukkura test paartheenganna ungalukku cancer mark cancer varathu chanceable irukkaannu kooda theriya vaaippu irukku

Speaker 1 240.75s

Okay okay.

Speaker 0 241.17s

Like varappogudha appadindradha namma therinjukkalaam actually.

Speaker 1 244.03s

Okay okay okay.

Speaker 0 245.07s

Ya sir

Speaker 1 245.99s

Thank younga.

Speaker 0 247.11s

Thank you sir, thank you so much.

Source File +919787410492 19-2-2026, 4-16-29pm.mp3

Transcript +919787410492_19-2-2026,_4-16-29pm_transcript.json

Ingested 2026-03-01 11:20

Call ID #19511