A
Call Intelligence
Shanivas with Bhavani — Feb 18, 2026 15:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
other
Call Ending
other
Call Structure
Duration
3:46 (227s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
82
Rep Words / Customer Words
482 / 318
Rep Longest Monologue
15s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Mixed
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did these tests
Illa naan pannitten pannitten rendu test pannitten adhula edhuvume markers varala
|
redundancy | Customer | Yes | value stacking / differentiation | Excellent |
|
Price is too high
Enakku konjam time kudunga, idhu indha higher end-la irukku
|
price | Customer | No | acceptance and follow-up | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 80000.00 | Skeptical | Main diagnostic offering |
| food intolerance test | Rep | 10000.00 | Interested | Specific test for the customer's allergy |
| supplements | Rep | -- | Neutral | Post-test treatment options |
Key Moments
401:06
Customer reveals chronic allergy
Identifies the core 'pain point' for the entire sales conversation.
01:50
Customer objects saying he already did tests
Critical moment where the agent had to differentiate AIWO's depth from standard labs.
02:24
Price reveal (80k + 10k)
The major hurdle in the call; customer's tone shifts to hesitant.
03:37
Customer requests time
Transition from a potential immediate sale to a long-term lead.
Discovery Questions
3
Q1
Enna maadhiri sir neenga health related checkup paathuttu irukkeenga?
Q2
Neenga idhukku munnadi eadhavadhu health related checkup pannirukkeengala sir?
Q3
Enna issuesnu solla mudiyungalaa sir?
Trust Signals
3
Follows the founder
Shares detailed medical history
Asks specific technical questions about biomarkers
Enthusiasm Signals
1
Asks for package details to be sent
Resistance Signals
2
States he has already done similar tests with no results
Explicitly mentions 'higher end' regarding price
Confusion Signals
1
Clarifying the difference between standard allergy tests and AIWO's food intolerance test
Topics Discussed
Chronic Allergy
Biomarkers
Food Intolerance
Blood Testing
Doctor Consultation
Dietary Supplements
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Interested in the founder's products. |
| Discovery | 2 | negative | Expressing annoyance that doctors can't find the root cause of his allergy. |
| Price Reveal | 3 | neutral | Reaction to the 80k-90k price point. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello.
Speaker 1
1.29s
Hello
Speaker 0
2.69s
Aa yaar pesuthaan.
Speaker 1
3.87s
Aa sir naangal I-vula irundhu Bhavani pesuren sir.
Speaker 0
7.69s
Aa sollunga.
Speaker 1
8.73s
Ya sir, neengal high work health checkupkaga neengal take pannuveengalla sir?
Speaker 0
12.43s
Aa fix pannala naan idhu potturundhen enquiry potturundhen.
Speaker 1
15.45s
Aa aamanga sir, neenga enquiry pannirundheengala sir? Enna maadhiri sir neenga health related checkup paathuttu irukkeenga?
Speaker 0
20.29s
Illa naan paakkala naan avaroda founder irukkaru illaiya Sivasankar avar avaroda follower adhaan avaroda product vandha udane ennennu visaarikkalaamnu potturundhen enna
Speaker 1
29.75s
Ennappa?
Speaker 0
30.89s
Enna packages irukku, enna products panreenga?
Speaker 1
34.11s
Aa sir, actually ennanna nammaludaiya health-la namma vandhu preventive cares, namma vandhu paatheenganna naanga blood test like namma vandhu Dexa scan, Vivo 2 Max.
Speaker 0
38.63s
Mm
Speaker 0
43.59s
Mm
Speaker 1
43.59s
Epigenetic test and gut micro test food and urine test idhellame pannittu irukkom sir. Neenga idhukku munnadi eadhavadhu health related checkup pannirukkeengala sir?
Speaker 0
48.57s
Ok.
Speaker 0
51.67s
Naan normalaa annual annualaa checkups pandradhu undu yaa sir okay aanaa enakku oru sila issues irukku adhukku eadhavadhu identify panna mudiyumaa ungaloda mark appadingaradha therinjukkonga yaa sir enna
Speaker 1
55.57s
Ya sir okay.
Speaker 1
62.83s
Ya sir enna issuesnu solla mudiyungalaa sir?
Speaker 0
66.05s
Enakku oru allergy irukku continuously-aa, okay sir, every day andha allergy andha time-ukku vandhurum, namma eppavum oru itching maadhiri.
Speaker 1
67.59s
Okay.
Speaker 1
74.59s
Okay okay body light.
Speaker 0
75.57s
Body-la ellame rashes edhuvume illa, daily Allegra nootru irubadhu saappitta dhaan adhu nikkum.
Speaker 1
78.85s
Aa
Speaker 1
82.73s
Okay okay doctors ellaam.
Speaker 0
83.33s
Doctors ellam paathutten, root cause identify panna mudiyala.
Speaker 1
88.11s
Okay so life long.
Speaker 0
88.61s
So life longa idha edunga appadindra maadhiri dhaan solraanga.
Speaker 1
91.49s
Okay I thought that
Speaker 0
92.01s
Aa i thought edhaavadhu marker edhaavadhu helpfully irukkumaa paatheengannaa.
Speaker 1
94.33s
Aa yaa sir, neenga actually food-la kooda irukka chances irukku sir.
Speaker 0
98.17s
Adhaan enna food-nu engala doctor-aalaiyum kandupidikka mudiyala. Kandupidikka mudiyala ya correct.
Speaker 1
101.75s
Kandupidikka mudiyala ya correct puriyudhu enakku ennanna sir neenga oru blood test and food internal test panni paarunga sir actually
Speaker 0
108.19s
Adhu ungalukku.
Speaker 1
108.59s
Adhu ungalukku useful-aa irukkum yenna neenga idhaan naan pannitten pannitten
Speaker 0
110.43s
Illa naan pannitten pannitten rendu test pannitten adhula edhuvume markers varala adhaan okay idhu namma paathom.
Speaker 1
115.53s
Okay idhu namma paartheenganna ungalukku onnooru aindhu biomarkers vandhu ungalukku cover aagum sir actually.
Speaker 0
120.37s
183 buy market.
Speaker 1
121.43s
Yes sir, neengal indha check pannumbodhu ungalukku adhu illama food and drink test namma pannittu irukkom sir. Idhula paatheenganna ungalukku irandu irandu ettu biomarkers vandhu cover aaga chances irukku sir. Neengal veliyila irukkira testukkum idhula ennanna ungaloda whole body food and drink test thaan sir ungalukku cover aagum. Okay.
Speaker 0
125.03s
Food-inu.
Speaker 0
130.61s
Neenga veliyila irukka.
Speaker 0
136.17s
Okay okay okay.
Speaker 1
137.63s
Aa sir.
Speaker 0
138.85s
Okay idhu indha rendu irandu ettungiradhu full package-ungala?
Speaker 1
144.09s
Aamaam sir, idhu vandhu ennanna ungalukku enbadhu aayirathu aayiram varum sir blood test mattum.
Speaker 0
148.05s
Okay.
Speaker 1
148.65s
Ya sir, food and address vandhu pathu aayiram kitta varum sir ungalukku.
Speaker 0
152.09s
Okay.
Speaker 1
152.79s
Ya.
Speaker 0
152.91s
Food food intolerance-nu check irukkaa?
Speaker 1
155.85s
Aamaam Sir.
Speaker 0
156.85s
Okay okay ya sir.
Speaker 1
157.53s
Ya sir neenga ippo neenga check panreenganna adhu vandhu allergy-kkaana test dhaan sir panniruppaanga. Food-na like ungalukku ennenna food vandhu ungalukku allergy aagum aagaadhundradhu detail-da ungalukku diagnose panna mudiyum.
Speaker 0
162.63s
Aamaa.
Speaker 0
168.53s
Adhu adhu edhai vachu blood test vachu pannuveengala?
Speaker 1
170.69s
Blood test thaan sir pannuvaanga.
Speaker 0
172.17s
Blood test thaan pannanum.
Speaker 1
172.87s
Aamaa sir blood test thaan pannuvaanga.
Speaker 0
174.47s
Okay okay, maththapadi enna enna enna conclusion kudukkureenga? Ethavathu ippo suppose indha markers ellam test pannitteenganna.
Speaker 1
175.31s
Ya.
Speaker 1
183.19s
Okay sir, ungalukku efficiency paathe sir, ungalukku consultation aama doctor consultation panniduvaanga, ungalukku supplements ellame namma namma kitta irukku sir, actually food supplements dhaan namma mostly use pandradhu, ippo Omega.
Speaker 0
183.79s
Deficiency paarthu enna sir ungalukku consultation aama doctor consultation.
Speaker 1
193.99s
Cookies ellame nammaloda IO product dhaan sir, saroda product dhaan ellame.
Speaker 0
194.13s
Mm.
Speaker 0
198.43s
Okay.
Speaker 1
199.07s
Ya sir, adhellam paatheenganna namakku vandhu ungalukku nutrition dietitian consultation-um vandhurum sir actually idhula.
Speaker 0
204.27s
Okay okay ya sir next
Speaker 1
204.77s
Ya sir, like ippa indha indha report vachudhaan ungalukku dieticians-e consult pannuvaanga sir. Ennenna saappidanum, ennenna saappida koodaadhu, ennenna issues irukku, so adhukku etra maadhiri dhaan ungalukku diet chart-um plan pannuvaanga.
Speaker 0
212.35s
So adhan ketta
Speaker 0
215.51s
Ok ok.
Speaker 1
216.51s
Yes sir.
Speaker 0
217.61s
Enakku konjam time kudunga, idhu indha higher end-la irukku, I will get back to you.
Speaker 1
219.11s
Higher end-la irukku.
Speaker 1
221.11s
Ya sure sir, naan ungalukku details share panren, details share pannunga.
Speaker 0
221.73s
Aa
Speaker 0
223.27s
Ithukku share pannunga naan okay pannunga.
Speaker 1
225.31s
Ya okay okay.
Speaker 0
226.41s
Okay okay