A
Call Intelligence
Mohamed shahid with Bhavani — Feb 19, 2026 14:02
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
4.5/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:57 (298s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
53
Rep Words / Customer Words
684 / 62
Rep Longest Monologue
30s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Intent
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just an enquiry
Aa adhu just oru enquiry dhaan pannadhu.
|
intent | Customer | Yes | value pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | -- | Neutral | Comprehensive blood test covering heart, liver, thyroid, cancer panels, and vitamins. |
Key Moments
300:20
Customer intent clarification
Customer tries to distance himself by saying it was 'just an enquiry'.
00:43
Health disclosure
Customer admits to having high cholesterol, providing the rep a hook for the pitch.
04:06
Competitive differentiation
Rep explains why AIWO is superior to local labs by mentioning the 105 biomarkers.
Discovery Questions
4
Q1
neengal blood checkkaga Igo-kku form fill up pannirundheengala sir?
Q2
ungaloda blood checkup edhavadhu pannirukkeengala?
Q3
ungaloda report eppadi sir irundhuchu ungaloda health eppadi irukku?
Q4
enna take up pannittu irukkeenga sir adhukku step eduthirukkeenga enna pannirukkeenga?
Trust Signals
2
Sharing past medical results (cholesterol)
Acknowledging health risks ('Kandippaa')
Resistance Signals
3
Downplaying intent ('just oru enquiry dhaan')
Lack of action for 8 months
Very short responses (low engagement)
Topics Discussed
Blood checkup
Cholesterol
105 Biomarkers
Doctor consultation
Diet and Nutrition
Biological age reversal
Cancer and Tumor panels
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer clarifies it was just an enquiry. |
| Discovery | 2 | neutral | Customer provides brief answers about past health reports. |
| Pitch | 3 | neutral | Customer listens to long monologues with simple acknowledgments. |
| Closing | 4 | neutral | Agrees to look at the shared profile. |
Call Transcript
Click to expand
Speaker 0
1.87s
Hello
Speaker 0
3.87s
Hello
Speaker 0
6.27s
Hello, yes sir.
Speaker 1
7.89s
Kelkuthunnu.
Speaker 0
8.99s
Ya sir, hi sir, I am Bhavani from IO.
Speaker 1
12.59s
Sollunga.
Speaker 0
14.05s
Ya sir aa sir neengal blood checkkaga Igo-kku form fill up pannirundheengala sir
Speaker 1
20.11s
Aa adhu just oru enquiry dhaan pannadhu.
Speaker 0
22.87s
Okay.
Speaker 0
25.29s
Aa ungaloda blood checkup edhavadhu pannirukkeengala?
Speaker 1
25.69s
O
Speaker 0
29.49s
Recently.
Speaker 1
29.93s
Aa recently edhuvum pannala. Nearly eight months munnaadi pannala.
Speaker 0
33.05s
Aa
Speaker 0
35.67s
Okay ungaloda report eppadi sir irundhuchu ungaloda health eppadi irukku
Speaker 1
40.81s
Odisha-nnu
Speaker 0
43.03s
Aa.
Speaker 1
43.11s
Athu balances-la fine cholesterol fine irukku.
Speaker 0
46.87s
So enna take up pannittu irukkeenga sir adhukku step eduthirukkeenga enna pannirukkeenga
Speaker 1
50.77s
Idhu onnum edhuvum pannala action pannala.
Speaker 0
52.69s
Aa
Speaker 0
54.03s
Okay sari okay sir, so ippa neenga solreengalaa sir like step up edukkala appadinnu sollittu ungalukku health-ukku ethuvume, so athuvume vandhu like oru namma body-la take up pannadha oru step dhaan sir actually.
Speaker 0
67.99s
Ennanna like idhu paatheenganna ungalukku onnu noottriyum parameters ippo neengal vandhu cholesterol check pannirukkeenga like health related-aa cholesterol adhigamaa irukkunneenga kandippaa cholesterol adhigamaa irukkumbodhu body-la any issues vara chances irukku okay-ngala.
Speaker 1
77.61s
Kandippaa.
Speaker 1
83.57s
Ok.
Speaker 0
84.51s
Adhukkaaga neenga endha step-ume edukka edukkala appadinna adhu innum ippo neenga ettu months-kku munnadi check pannadhukkum ippodhaikku innum adhigamaaga dhaan irukku.
Speaker 1
93.65s
Okay
Speaker 0
94.31s
Okengala so neenga ippo oru blood test eduthuttu ungaludaiya ennenna issues irukkunnu ungaloda biomarkersla ungaloda bodyla irukka parameters neenga paartheenganna ippo neenga andha step edukkumbodhu ungaloda biological ageyum unga bodyyum neenga reverse panna mudiyum.
Speaker 0
108.81s
It's helpful for ungaloda diet-ukkum ungalukku helpful-aa irukkum plus ungalukkum unga body-kkum healthy way-aa irukkum.
Speaker 1
116.85s
Ok.
Speaker 0
117.43s
Okengala, so nammalodadhu paartheenganna namma test eduthuttu namma doctor consultation nutrition consultation rendume namma kodukkurom.
Speaker 1
123.55s
Namma
Speaker 1
124.97s
Okay.
Speaker 0
125.03s
Okayngala, so idhu neenga pannumbodhu namma follow upla dhaan neenga iruppeenga.
Speaker 1
130.31s
Okay.
Speaker 0
130.91s
Okayngala so doctoraa ungalukku consult pannumbodhu ungalukku vara supplements.
Speaker 0
134.85s
Supplements vandhu idhu pannuvanga, then diet paarkkumbodhu ungaloda diet chart vandhu follow pannuvanga. So neenga enna maadhiri saappittuttu irukkeenga? Enna food eduthuttu irukkeenga? Ungaloda concern eduthu adhukkappuram unga day unga daily like oru food vandhu idhellam ungalukku indha indha issues vara chances irukku. So idhellam neenga avoid pannanum. So inimeel neenga endha food dhaan edukkanum? Aenna idha pathi neenga endha cholesterol irukku appadinnu solreengale thavir, cholesterol kammi pannuradhukku enna food edukkanumndra.
Speaker 0
159.73s
Kandippa ungalukku andha concern vandhu irundhirukkaadhu correctungala adhanala dhaan neenga step out edukkaama irundhirukkeenga correctungala
Speaker 1
166.77s
O okay.
Speaker 0
167.91s
Aa like adhu vandhu neenga ippa neenga indha test edukkumbodhu ungalukku uppudaiya cholesterol level evlo irukko neenga evlo quantity food saappidanum enna food eduthukkanum so idhula ennenna issues irukkundradha neenga diagnose panna aarambichitteenganna so andha concernla unga body vandhu correct-aa neenga unga balance-kulla adjust panna mudiyum.
Speaker 0
185.75s
Okengala, obese-aa irukkumbodhu kandippaa namma body-la vandhu niraiya hormones problem irukka aarambikkum sir. Ellaame problem, namma vitamins issue-aa irukkum or illannaa paatheengannaa any namma heart disease-aa irukkum. Like illannaa eadhavadhu oru parameters namakku problem-aa thaan irukkum. Adhu irukkumbodhu ungaloda daily routine-la neenga ungaloda exercise-aa irukkattum, unga food controlling-aa irukkattum, ungaloda like regular way of neenga ezhundhukkira morning sleeping ellaame okengala? Idhu ellaame vachudhaan namma body-la vandhu cholesterol eradhudhaa irukkattum, namma.
Speaker 0
215.75s
Bodyla vara problems-aa irukkattum ellame namma thoonga namma correct-aa thoonguroma correct time namma saappiduroma enna food saappidurom daily enna namma routines irukku idhellam namma paarkkumbodhu dhaan namma body-ai namma take off pannikkira maadhiri first namma namma love panna aarambichu namma namma workout namma body namma ippadithaan appadindra oru way of namma body-ai pogumbodhu dhaan namma namma body-la endha oru issues-ume illainnu namma namba aarambikkirom.
Speaker 0
239.67s
Okengala, so ungaloda ungaloda body-ai paathu neenga first analyze pannanum.
Speaker 0
246.41s
Neenga ippo vandhu veliyila check pandrathukkume like ippa namma inga check pandrathume total different dhaan sir. Veliyila paatheenganna ungalukku basic biomarkers mattum dhaan eduppaanga okayngala. Inga paatheenganna ungalukku onnooru aindhu aindhu biomarkers idhula cover aaguradhu paatheenganna ungaloda heart liver thyroid.
Speaker 1
254.77s
Inga
Speaker 0
261.67s
Appuram vandhu like STD panel, cancer panel, tumor panel, advance ella biomarkers-ume cover pandrom, including ungaloda all the vitamins, okay-ngala? Adhu illama like Omegas-um ungalukku cover aagum sir.
Speaker 1
275.41s
Okay.
Speaker 0
276.45s
Ya sir.
Speaker 0
278.93s
Ungalukku naan vandhu share panren sir profile neenga paarunga neenga paarthuttu sollunga ungalukku idhula indha indha package dhaan ungalukku doctor consultation and diet consultation rendume vandhurum sir ungaloda blood checkup vachudhaan andha report vachudhaan ungalukku diet plane share panni koduppaanga.
Speaker 1
294.65s
Sari okay.
Speaker 0
295.75s
Okengala? Okenga sir, thank you sir.