A
Call Intelligence
Sreevidya Kandavelu with Bhavani — Feb 18, 2026 14:30
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sreevidya Kandavelu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Moderate; clear identification but slightly rushed.
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Verification-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:30 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
9s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Can you call me tomorrow tomorrow okay naalaikku Saturday Saturday call pannunga
|
time | Customer | Yes | agreement and scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Verifying the customer's interest in health tests. |
Key Moments
200:05
Company Identification
Rep establishes the call is from AIWO.
00:18
Callback Request
Customer shifts the conversation to a future time, ending the current sales attempt.
Discovery Questions
2
Q1
neengal health related-aa IO-kku vandhu neengal call pannirundheengala Ma'am?
Q2
neenga vandhu yearly checkup pannuveenga like andha maadhiri-nu sollittu?
Trust Signals
1
Customer confirms they were the one who inquired.
Resistance Signals
1
Time-based resistance: 'Can you call me tomorrow'.
Topics Discussed
Health Checkup
Yearly Testing
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Confirming identity and interest. |
| Closing | 3 | neutral | Requesting callback. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.75s
Hello, hi ma'am.
Speaker 1
1.69s
Mm sollunga
Speaker 0
3.05s
Sri Vidya Ma'am.
Speaker 1
4.61s
Aamanga Ma'am actually naanga.
Speaker 0
5.25s
Ma'am actually naanga IOLa irundhu call panrom Ma'am.
Speaker 1
7.63s
Remedy eduthukkalaam okay.
Speaker 0
9.21s
Aa Ma'am, neengal health related-aa IO-kku vandhu neengal call pannirundheengala Ma'am?
Speaker 1
11.51s
Neengal call pannunga.
Speaker 1
13.25s
Aamaamaa.
Speaker 0
14.01s
Neenga vandhu like test pannirundheengala health related-aa neenga vandhu yearly checkup pannuveenga like andha maadhiri-nu sollittu. Aamaa aamaa. Ya ma'am indha maadhiri ma'am neenga checkup expect pannittu irukkeenga.
Speaker 1
15.73s
Health related-aa neengal vandhu
Speaker 1
18.27s
Indha maadhiri-nnu sollittu aamaa aamaa yaa maam indha maadhiri maam neenga checkup expect pannittu irukkeenga Can you call me tomorrow tomorrow okay naalaikku Saturday Saturday call pannunga
Speaker 0
23.97s
Aa summaarum
Speaker 0
25.87s
Tomorrow okay pannikkala.
Speaker 0
27.87s
Saturday call sari okaynga Ma'am okay Ma'am thank you Ma'am.
Speaker 1
30.25s
Okay Ma'am.