A
Call Intelligence
Sreekumar V. Pillai with Bhavani — Feb 20, 2026 11:27
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sreekumar V. Pillai. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Confirmed
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Service-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:40 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
58 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No interest/No request made
Illa illa illa illa.
|
not interested | Customer | Yes | verification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Rep | -- | Negative | Asking if the customer was looking at any specific supplement products. |
Key Moments
300:09
Support Request Mention
Agent attempts to link the call to a specific 'order support assistance' request.
00:26
Customer Denial
Customer explicitly denies looking for products or supplements, stalling the sales process.
00:32
Identity Confirmation
Customer confirms he is Sreekumar, validating the lead data even if intent is currently denied.
Discovery Questions
1
Q1
eadhavadhu product neengal paarthuttu irukkeengala supplements?
Resistance Signals
2
Denial of intent
Short responses
Confusion Signals
1
Questioning the purpose of the call ('Idhukku?')
Topics Discussed
Order support assistance
Supplements
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer seems unsure why he is being called. |
| Discovery | 2 | neutral | Customer denies looking for supplements ('Illa illa illa illa'). |
| Closing | 3 | neutral | Customer confirms identity and ends call politely. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello
Speaker 0
1.35s
Hello, hi sir.
Speaker 1
2.89s
Aa aa sari
Speaker 0
3.87s
Aa sir neenga I-Book vandhu order support assistance kettirundheenga illaiyaa?
Speaker 1
8.63s
Idhukku?
Speaker 0
9.59s
Aar IO AIWIO looking for order support assistance kettirundheenga illaiya?
Speaker 1
16.43s
Ezhuvathu kaalai endru edhukkollaiya adhu?
Speaker 0
19.33s
Sir neengathaan sir text pannirundheenga, eadhavadhu product neengal paarthuttu irukkeengala supplements?
Speaker 1
22.07s
Aa.
Speaker 1
26.29s
Illa illa illa illa.
Speaker 0
27.25s
Illaiyungala okay okay neengal thaan order pannirundheenga order support assistant venumnu sollittu Sreekumar neengalungala
Speaker 1
32.87s
Sri Kumar
Speaker 1
35.49s
Adhe adhe adhe adhe.
Speaker 0
37.95s
Okay saringa sir thank you.