A
Call Intelligence
None with Bhavani — Feb 20, 2026 11:28
Deal Lost
Warm
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
4.0/10
Active Alerts
2Poor Objection Handling: Bhavani
Bhavani handled only 0% of 2 objections on call with None.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:16 (197s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
412 / 284
Rep Longest Monologue
14s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery Charges
Pencil adhu naan charge naan panni vaangikkanuma?
|
price | Customer | Yes | deflection to third party | Poor |
|
Relevance of Blood Test
Aemmaa ithu ethukku?
|
product_fit | Customer | No | discount-based incentive | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | 480.00 | Neutral | Primary inquiry from the customer. |
| omega 3 | Rep | 1800.00 | Negative | Upsell attempt. |
| blood test | Rep | -- | Negative | Cross-sell attempt with 15% discount. |
Key Moments
300:38
Brand Clarification
Rep clarifies they are IO Center, not Shanthi Medical, establishing identity.
01:34
Amazon Recommendation
Rep suggests the customer buy from Amazon to save on delivery, effectively ending the direct sale opportunity.
02:57
Blood Test Pivot
Rep tries to cross-sell a blood test, but the customer is skeptical of the need.
Discovery Questions
1
Q1
Edhavadhu blood test idhukku munnadi eduthurukkeengala sir neenga?
Trust Signals
1
Customer confirmed he sent a picture of the bottle previously.
Resistance Signals
3
Questioning delivery charges
Comparing prices with other platforms
Asking 'Why is this needed?' regarding the blood test.
Confusion Signals
2
Misunderstanding the brand name (AIWO/IO)
Confusion over delivery/Dunzo charges
Topics Discussed
Omega 3 Pricing
Delivery Logistics
Dunzo Charges
Amazon/Flipkart Availability
Blood Test Offer
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was unsure who was calling and from where. |
| Middle | 2 | neutral | Asking about prices and delivery options. |
| Closing | 3 | neutral | Politely declined immediate purchase and blood test. |
Call Transcript
Click to expand
Speaker 1
0.89s
Ee oor.
Speaker 0
1.27s
Hello
Speaker 1
1.39s
Hello
Speaker 1
2.21s
Hello hello.
Speaker 0
3.41s
Aa sir, neenga Omega three kettirundheenga illaiya? Omega three.
Speaker 1
7.95s
Neenga amma.
Speaker 1
8.77s
Omega three double strength sir.
Speaker 0
9.17s
Omega three double strength sir.
Speaker 1
11.85s
Engamma, enga kettomma?
Speaker 0
13.33s
Sir neenga test pannirundheenga illaiyaa?
Speaker 1
16.17s
Aa search pannirundhaa?
Speaker 0
17.43s
Aa aama sir text pannirundheenga illaiya order support kettirundheenga naan kooda sollunga sirnu solli Bhavaninnu solli ungalukku text pannirundhen.
Speaker 1
23.55s
Engamma, engamma?
Speaker 0
25.23s
Ivo sir.
Speaker 1
26.83s
Aa
Speaker 0
27.55s
E I W O I O.
Speaker 1
29.27s
Aayu adhiyari andhiriyaa.
Speaker 0
30.67s
Aa, neengal Omega bottle pottu enakku indha Omega venumnu solli neengal picture anuppichu kettirundheenga illaiya?
Speaker 1
36.71s
Aamaamma, Shanthi Medical-aa anga?
Speaker 0
38.75s
Shaanthi Medical illa sir idhu IO center-la irundhe call panrom naanga.
Speaker 1
40.71s
Aa
Speaker 1
42.37s
Okay okay okay okayma evvalavu ma adhu
Speaker 0
43.67s
Aa evvalavu maa adhu?
Speaker 1
45.25s
Paathuren.
Speaker 0
45.27s
Neenga double strength paatheenganna ungalukku moondru enbadhu varum sir.
Speaker 1
49.63s
Aa okay okay okay.
Speaker 0
51.01s
Sorry naangu enbadhu varum sir ungalukku.
Speaker 1
53.01s
Aa avanga
Speaker 0
53.53s
Omega double strength.
Speaker 1
55.31s
Aa
Speaker 0
56.25s
Yes sir.
Speaker 1
57.59s
Transporters aachu.
Speaker 0
59.21s
Transport varaadhu sir, transport neengal ungalukku neengal neengal vandhu directa centerla vaangikkalam, appadi illanna ungalukku directa pottu vidalam sir.
Speaker 1
64.73s
Ungalukku support pannunga.
Speaker 0
66.83s
Idhu MRP naadhaar varum sir ungalukku.
Speaker 1
67.13s
M.R.C.
Speaker 1
69.83s
MRC nee illa transfer nee idhu book panniye viduveengala?
Speaker 0
74.63s
Aama naanga vena ungalukku immediately venumna Dunzo book panni viduroam sir.
Speaker 1
79.07s
Appadiyaa?
Speaker 0
79.87s
Mm.
Speaker 1
80.93s
Pencil adhu naan charge naan panni vaangikkanuma?
Speaker 0
83.75s
Aamaam sir, naangal book panni koduthuruvom, neengal charge pottu idhu pannikkalaam.
Speaker 1
87.25s
Evvalavu aagum nanju solla
Speaker 0
87.81s
Panchola
Speaker 0
88.91s
Ungaludaiya area endha area sir?
Speaker 1
91.35s
Irubathi varumaa?
Speaker 0
92.33s
Thiruvathurungala?
Speaker 1
94.15s
Aamaa adhu.
Speaker 0
94.31s
Adhigama thaan sir aagum neenga adhukkaaga neenga idhu Amazonlaye order pannunga sir ungalukku adhaan sir better.
Speaker 1
100.13s
Amazon Flipkart-la order pannikkalaama appa? Amazon-la Flipkart-la.
Speaker 0
102.43s
Aa Amazon Flipkart illa I O Carsla vaangi.
Speaker 1
104.93s
Four ninety five thaan varudhu Syscar-la order pannen.
Speaker 0
108.25s
Appadingala adhudhaan sir best sir neenga vaangikkonga sir.
Speaker 1
112.07s
Appadiya, adhu ungalukitta eppavume kidaikkum.
Speaker 0
112.75s
Aamaa.
Speaker 0
114.61s
Engakitta eppavume kidaikkumaam.
Speaker 1
116.77s
Adhu adhe idhu thousand vandhu idhu maatra adhiga maatra enna aagum rate kammi aaguma?
Speaker 0
123.93s
Puriyala enna sir?
Speaker 1
125.73s
Maathirai kammi adhigamaaga sollalaam, rate kammiyaagumaa?
Speaker 0
128.57s
Illai illainga sir, neenga vandhu sixty capsule omega triple strength-na ungalukku vandhu adhigama irukkum sir, adhu thousand eight hundred thousand eight hundred varum, double strength-na ungalukku vandhu three eighty kitta varum sir ungalukku.
Speaker 1
130.53s
Aa
Speaker 1
135.39s
Thousand eight hundred
Speaker 1
143.91s
Double tenna three eight varuma, four eight-ku solreenga neenga.
Speaker 0
146.45s
Four eighty adhaan sir idhu vandhu triple strength naan solren sir sixty thirty capsule.
Speaker 1
150.63s
Capsule
Speaker 1
152.13s
Aa double SIM evvalavu varum?
Speaker 0
154.11s
Double strength oru nimisham irunga.
Speaker 1
156.93s
Double cell thaane paathurukken.
Speaker 0
159.17s
Double omega moondru double moondru aama muppai capsule naangu aama muppai capsule naangu enbadhu thaan sir.
Speaker 1
160.69s
Aamaa
Speaker 1
164.33s
Aa 48 thaan aamaa.
Speaker 0
165.67s
Aamaa
Speaker 1
167.59s
Okayma, naan en number save panni vachuren, future-la thevaipaduthu thaan vaangikkiren.
Speaker 0
171.39s
Okay sir, edhavadhu blood test idhukku munnadi edhavadhu eduthurukkeengala sir neenga?
Speaker 1
174.75s
Namma.
Speaker 0
175.45s
Blood test.
Speaker 1
177.23s
Aemmaa ithu ethukku?
Speaker 0
179.85s
Illa sir namma vandhu ippo offer poyittu irukku sir padhinaindhu percentage.
Speaker 1
180.09s
Sari sir namma sollunga.
Speaker 1
183.57s
Aa okay okay.
Speaker 0
184.21s
I O ondru ettu ondru blood test.
Speaker 1
186.85s
Mm
Speaker 0
187.47s
Adhudhaan sir ketten ungakitta.
Speaker 1
190.65s
Saringa, saringa, okay.
Speaker 0
191.69s
Sari Ma'am
Speaker 1
193.09s
Sari maa naan phone panren maa okay maa okay maa thank you.
Speaker 0
194.61s
Okay thank you thank you sir ya.