A
Call Intelligence
Anitha Ravi with Bhavani — Feb 18, 2026 14:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Anitha Ravi.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Anitha Ravi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
32 / 16
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Naan Evening aattam ungalukku call panreenga.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Key Moments
100:14
Callback Agreement
The rep successfully converted a 'busy' signal into a scheduled follow-up rather than a lost lead.
Trust Signals
2
Lead confirmed her name immediately
Lead agreed to a specific callback time
Resistance Signals
1
Time constraint (busy at the moment)
Topics Discussed
Identity verification
Company introduction
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Closing | 2 | neutral | Politely requests callback. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 1
1.79s
Sollunga.
Speaker 0
2.83s
Aa Ma'am Anita Ravi Ma'am.
Speaker 1
3.33s
Aa
Speaker 1
4.93s
Aamanga.
Speaker 0
5.81s
Aa Ma'am, naangal IO-la irundhu call pannurom Ma'am.
Speaker 1
8.89s
Okaynga andha idhukkungala naan oru.
Speaker 0
9.75s
Andha idhukku.
Speaker 0
10.83s
Naan
Speaker 1
12.09s
Evening aattam ungalukku call panreenga.
Speaker 0
14.81s
Okay Ma'am, oru aaru PM mela call pannureengala Ma'am?
Speaker 1
17.27s
Sure sure.
Speaker 0
18.09s
Okay-nga, thank you.