A
Call Intelligence
None with Bhavani — Feb 20, 2026 12:13
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
5:33 (333s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
101
Rep Words / Customer Words
542 / 388
Rep Longest Monologue
29s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Provider
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I already have insurance for tests
Sari madam, naan enakku full body idhula irukku, enakku insurance eduthu vachirukken, health insurance adhula eduthu eduthuren.
|
service provider | Customer | Yes | agreement/validation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Positive | Initial inquiry about tablet purpose. |
| master health checkup | Rep | -- | Other | Agent suggests testing to find root cause of paralysis and kidney stones. |
Key Moments
300:37
Paralysis Disclosure
Changes the tone of the call to a deep medical consultation.
03:37
Kidney Stone Disclosure
Reveals further health complications, allowing agent to pitch liver health and full body tests.
04:51
Insurance Mention
Customer signals he will do tests but likely through his own insurance provider, not the agent's company.
Discovery Questions
3
Q1
Ungalukku yen paralyze aachu, adhu first neenga check panneengala?
Q2
Thanni ellaam kudikkireengala?
Q3
Ungalukku cholesterol irukkungala?
Trust Signals
3
Sharing personal medical history
Asking for advice on continuing the supplement
Mentioning family usage
Enthusiasm Signals
2
Confirming walking helped recovery
Repeated 'Thank you' at the end
Resistance Signals
1
Deflecting the full body checkup by mentioning insurance
Confusion Signals
1
Initial confusion on why Omega is needed
Topics Discussed
Omega benefits
Paralysis recovery
Kidney stones
Full body checkup
Cholesterol and BP
Health Insurance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about the tablet's purpose. |
| Middle | 2 | neutral | Sharing detailed history of paralysis and kidney stones. |
| Closing | 3 | neutral | Thanking the agent for the explanation. |
Call Transcript
Click to expand
Speaker 0
2.95s
Indha per ethu poduraanga?
Speaker 1
6.07s
Hello sollunga.
Speaker 0
6.63s
Hello, indha tablet edhula edhukku poduraanga?
Speaker 1
7.59s
Entha?
Speaker 1
9.67s
Sir, idhu vandhu omega level vandhu increase pandradhukku sir.
Speaker 0
13.77s
Appadiya, idhu ennenna ennenna purpose poduraanga?
Speaker 1
17.85s
Sir omega content unga body-la kammiya irundhuchunnu vachukkongalen, you can get it for like neenga vandhu cholesterol indha maadhiri ellaam irukkum paatheengala.
Speaker 0
21.61s
Aa
Speaker 1
25.99s
Adhu vandhu create aagum ungalukku okayngala, so omega-ndradhu body-la vandhu nammalukku romba important.
Speaker 0
26.37s
Aamaa.
Speaker 0
31.69s
Aa okay.
Speaker 1
32.99s
Mm.
Speaker 0
33.93s
Enakku vandhu kai kaal vandhuchu enakku.
Speaker 1
36.43s
Enna sir?
Speaker 0
37.57s
Enakku enakku paralysis vandhu kai kaal vandhuchu enakku.
Speaker 1
40.63s
Okay sir.
Speaker 0
41.67s
Okay endha idhukku podalaama Omega?
Speaker 1
44.37s
Nalladhu dhaan sir, neengal mathi meenla kidaikkira oru omega content dhaan sir, fish saappitta nalladhunnu solraangalla sir.
Speaker 0
50.53s
Aamaam.
Speaker 1
51.15s
Adhukku dhaan sir idhu fish-la irundhu edukkura exotic dhaan idhu actually.
Speaker 0
55.61s
Appadiya, idhu vandhu continue-aa saappittutte irukkalaam.
Speaker 1
58.99s
Aama sir, neenga first unga body-a vandhu test pannunga.
Speaker 0
62.91s
Aa
Speaker 1
63.61s
Okengala, test pannaadhaan ungalukku ennenna issuesnu first unga bodyla neenga therinjittu adhukketha maadhiri neenga vandhu edutheenganaadhaan ungalukku unga bodyla romba bettera irukkum.
Speaker 0
64.95s
Pannadhaan.
Speaker 1
74.19s
Ungalukku yen paralyze aachu, adhu first neenga check panneengala?
Speaker 0
78.25s
Tension thaan madam, tension police aagi niraiya per kai kaal mudangi poyiduchu, enakku oralaavukku naan vandhu shop-a run pannittu irukken.
Speaker 1
84.97s
Okay.
Speaker 0
86.07s
Niraiya per kai kaal mudangi poyi avanavarum sethu poyittaan, niraiya per paarthu oru oru naalu varushathula oru moonu per inga enakku therinju oru moonu per sethu poyittaan.
Speaker 1
94.91s
Okay.
Speaker 0
95.65s
Namma namma vandhu okay oralaavu nalla nadakkirom, idhu Andhra Pain treatment artham.
Speaker 1
101.75s
Okay.
Speaker 0
102.83s
Pazhamaiyar-la poi treatment eduthom, oralavu uppu idhu varaikkum uppu saappidaama irukkum.
Speaker 1
106.93s
Okay okay.
Speaker 0
108.13s
Adhanala oralaavadhu nalla irukkum oralaavadhu.
Speaker 1
110.13s
Okay okay good dhaan sir, neenga ippa adhellam pannunga, but adhu illaama ennanna neenga vandhu first unga body-ai check pannunga, yenna paralysis aayiduchunna thila matha issues kooda vara aarambikkum okayngala.
Speaker 0
111.57s
Food thaan sir.
Speaker 0
114.53s
Aa.
Speaker 0
121.63s
Anaikku appadiye.
Speaker 1
123.01s
Eppadi solradhunna, ippa vandhu neenga utkaandhutte irukkeenga, unga neenga mostly neenga vandhu romba nadakka maatteenga, romba idhu panna maatteenga, correct-ungala?
Speaker 0
130.23s
Illamma oruvelavu naan first walkinglaam poyirundhen, ippo continue continue-aa walkinglaam poyidhaan enakku kai kaallaam nallaachu.
Speaker 1
133.31s
Mm.
Speaker 1
136.79s
Adhudhaan sir, ippa vandhu neenga omega edukkiradhu romba nalladhu, okayngala? Aanaal matha supplements-um neenga edukkumbodhudhaan unga body vandhu improvement aagum.
Speaker 0
137.47s
Ippo vandhu
Speaker 0
141.25s
Aanaa.
Speaker 1
146.97s
Aa
Speaker 1
147.79s
Okengala, ippa idhula paatheenganna neenga solra ippa indha ippa neenga indha maadhiri aayirukka solreenga illaiya, idhu vandhu ungalai food-layum unga body-ai neenga healthy-way kondu poradhukku, appuram vandhu oru physio service-laam unga body-la idhu pandradhukku adhellam romba helpful-aa irukkum. Okengala, oru body-la neenga vandhu generally oru blood test edutheenganna ungalukku edhanala stress aachu, enna issues, unga body-la vera enna vitamins kammiyaa irukkunnu neenga therinjukkitteenganna adhai improve panna improve panna neengalum improve aaveenga.
Speaker 0
148.77s
Ippa idhula paarunga.
Speaker 0
154.13s
Vandhu
Speaker 0
163.37s
Oru bodyla.
Speaker 1
177.49s
Ungalukku puriyudhungala, ippa generally Omega edukkureengala, Omega mattum illama matha supplements-um nammalukku irukku.
Speaker 0
179.75s
Aa
Speaker 0
185.37s
Mm, okay okay okay.
Speaker 1
189.05s
Okengala, so adhellam irukku, adhellam neenga ippadhan take up panna aarambikkanum. Ippa naan ippadi idhu ippadi aayitten, but mathavangalam ippadi irukkaanga, naan ippadi aayirukken, adhunnadhu vera. But unga whole body neenga neenga analyze panni therinjaadhaane ungalukku neenga ennenna pannanumnu theriyum ungalukku. Ippa paravaalla neenga take up pannirukkeenga ivvalavu dhooram, adhu good dhaana? Illainnu sollala, adhai thavirthu matha unga body-la irukka issues-aiyum neenga clear pannanum illaiya? Edhuvume illai namma body-laannu solla mudiyaadhu, kandippa thrusthi edhanala varudhunnu neenga therinjukkanum.
Speaker 0
217.13s
Illa illa Madam, enakku vandhu kidney-la kallu irundhuchu.
Speaker 1
220.35s
Mm.
Speaker 0
221.33s
Appurathungalaa appo enakku apprentice operation pannen adhuthaan sir ippo neenga enna
Speaker 1
224.93s
Adhudhaan sir ippo neengal enna theriyuma oru problem vandhadhukku appuram dhaan neengal poi checkup pannirukkeenga.
Speaker 0
232.89s
Illa madam, enakku vandhu kai kaal vandhu adhu andha problem idhu aayittu pogudhu, adhu poi vayiru valichudhu, appuram poi paarthen indha maadhiri aachu, appuram kidney-la stone irundhuchu, adhu thaniya naan idhu eduthukkuven.
Speaker 1
242.79s
Thanni ellaam kudikkireengala?
Speaker 0
243.23s
Thanni ellam kudikkireengala? Thanni ellam kudikkiren adhanala oru oru naalaikku oru naalaikku adhudhaan neenga ennanna.
Speaker 1
247.33s
Adhudhaan neenga ennanna neenga vandhu unga unga body-la neenga ennanna ungalukku oru problem varumbodhu dhaan check pannirukkeengale thavirthu unga whole body-ai neenga check up pannala. Whole body neenga check up panna dhaan ungalukku enna issues-ne theriya aarambikkum. Edhanaala indha idhellam unga body-la aayirukkunnu. Ippa kidney-la kallu irukkunna kandippa vandhu liver liver issues vara chances irukku.
Speaker 0
251.95s
Oru problem varumbodhu dhaan check panni
Speaker 0
256.81s
Aa.
Speaker 0
258.33s
Enna issues-ne sariyaana.
Speaker 0
269.81s
Adhe aa
Speaker 1
270.45s
Puriyudhungala? So ellathukkume neenga first oru test pannunga. Generally ivvalavum pandradhu vandhu unga body-ai neenga take up pandradhukku dhaan correct-ungala? Neenga nalla irukkanumndradhukkaaga dhaan panreenga. Oru first oru full body checkup oru test neenga panneengana dhaan neenga adhai therinjukittu adhukkappuram neenga unga body-la neenga innum take up panneengana healthier-aa iruppeenga.
Speaker 0
271.93s
Aa.
Speaker 0
278.95s
Aa
Speaker 0
291.09s
Sari madam, naan enakku full body idhula irukku, enakku insurance eduthu vachirukken, health insurance adhula eduthu eduthuren.
Speaker 1
298.29s
Aa saringa sir okay okay.
Speaker 0
299.07s
Okay okay madam okay thank you thank you adhudhaan ketten madam.
Speaker 1
300.81s
Okay okay.
Speaker 0
302.03s
Idhu generally indha tablet vandhu podalaam naanga.
Speaker 1
305.49s
Aama sir, idhu vandhu ungalukku cholesterol romba kammi pannum, okayngala? Adhukkappuram oru blood pressures ellame nalla cure pannum ungalukku.
Speaker 0
309.25s
Adhukkappuram
Speaker 0
313.55s
Aa
Speaker 1
313.97s
Idhu idhukku dhaan kuduthirukkaanga mostly ungalukku adhukkaagadhaan eduthukka solliruppaanga blood pressure kaagadhaan.
Speaker 0
316.87s
Eduthukka sollirukken.
Speaker 0
318.07s
Enakku illa enga amma ketradhu enga amma kuduthurukkaanga adhu
Speaker 1
321.85s
Okay adhudhaan ungalukku cholesterol irukkungala?
Speaker 0
322.13s
Aa
Speaker 0
323.03s
Aa ungalukku kollu
Speaker 0
325.37s
Aamaa aamaa aamaa.
Speaker 1
326.05s
Cholesterol control aagurathukkum blood pressurekkaaga thaan avanga koduthirukkaanga.
Speaker 0
330.99s
Okay Madam, okay thank you, thank you, thank you.
Speaker 1
331.73s
Okay sir, thank you sir.