A
Call Intelligence
None with Bhavani — Feb 20, 2026 12:10
Deal Lost
Cold
Call History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
4No Close Attempt: Bhavani
Bhavani did not attempt to close on call with None. Coaching opportunity.
Poor Objection Handling: Bhavani
Bhavani handled only 0% of 2 objections on call with None.
No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with None.
Low Performance: Bhavani
Bhavani scored 2.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
aware_of_product
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
reactive
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:53 (54s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
68 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is higher than expected
Three eighteen idhula message pannirukkeenga... Yen yen yen Madam, enga irundhaalum naangu aaru thaan varudhu.
|
price | Customer | Yes | direct_denial | Average |
|
Lack of discount
Enna Madam oru discount viscount edhuvume illaiya?
|
price | Customer | Yes | policy_citation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | 480.00 | Negative | Customer inquiring about the price mentioned in a message. |
Key Moments
200:16
Price Correction
Agent admits the 318 price sent in the message was a mistake, immediately creating a barrier.
00:43
Discount Refusal
Agent flatly refuses any discount, leading the customer to end the inquiry.
Resistance Signals
2
price_objection
discount_seeking
Confusion Signals
1
price_discrepancy
Topics Discussed
Pricing
MRP
Discounts
Omega 3
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Asking about the 318 price message. |
| middle | 2 | neutral | Confused by the price correction to 480. |
| closing | 3 | negative | Disappointed by lack of discount and ended call. |
Call Transcript
Click to expand
Speaker 1
2.59s
Hello
Speaker 0
2.85s
Hello.
Speaker 1
3.63s
Hello.
Speaker 0
4.85s
Madam, andha AAWO Omega three andha idhudhaane Madam?
Speaker 1
11.87s
Aamaam aamaamnga sir.
Speaker 0
13.49s
Three eighteen idhula message pannirukkeenga.
Speaker 1
16.35s
Illai illai sir adhu maathi anuppitten sir naan adhu.
Speaker 0
19.37s
Appadiya?
Speaker 1
20.37s
Aamaa aamaa sir.
Speaker 0
21.13s
Oru company company dream ID appadinnu ninaichirundhen naan thiruppi.
Speaker 1
24.25s
Illa illa sir four eighty thaan sir actually.
Speaker 0
25.73s
Okay okay okay madam okay.
Speaker 1
27.59s
Okaynga sir.
Speaker 0
28.67s
Yen yen yen Madam, enga irundhaalum naangu aaru thaan varudhu.
Speaker 1
31.99s
Aama sir, adhudhaan sir real price.
Speaker 0
34.71s
MRP MRP adhe dhaan varudhu.
Speaker 1
37.31s
MRP adhedhaan sir ungalukku koduthirukkaanga.
Speaker 0
41.01s
Enna Madam oru discount viscount edhuvume illaiya?
Speaker 1
41.55s
Oru discount discount.
Speaker 1
43.41s
Edhuvume illa sir oru product discount kodukka maattanga sir.
Speaker 0
47.11s
Okay okay adhaan kettenga okay okay Ma'am thank you.
Speaker 1
47.31s
Okay okay adhaan kettenga okay okay madam thank you okay okay sir meet up idhu client maangunga