A
Call Intelligence
Raj Kumari with Bhavani — Feb 19, 2026 16:27
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Bhavani
Bhavani scored 3.0/10 on call with Raj Kumari. Review recommended.
No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Raj Kumari. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (22s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
32 / 31
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested right now / Deferral
If I'm interested I'll get back to you.
|
time | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Customer | -- | Neutral | Clarifying the company name from the lead form. |
Key Moments
200:11
Brand Clarification
Rep clarifies the company name as AIWO after customer confusion.
00:17
Customer Deferral
Customer shuts down the conversation by stating she will call back if interested.
Resistance Signals
2
Immediate deferral of the conversation
Lack of immediate interest in discussing requirements
Confusion Signals
1
Brand name recognition (AIWO vs IEIWI)
Topics Discussed
Company Identification
Lead Source Recognition
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warmly greeted the rep with 'Welcome my dear'. |
| Identification | 2 | neutral | Struggled to recognize the brand name initially. |
| Closing | 3 | neutral | Ended the call quickly by saying she would reach out if interested. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
0.99s
Hello.
Speaker 0
2.55s
Hello. Hello.
Speaker 1
3.31s
hello rajkumari ma'am
Speaker 0
5.23s
Yes.
Speaker 1
6.17s
Ya hi maam I am Bhavani from my home.
Speaker 0
7.29s
Welcome my dear.
Speaker 0
10.39s
somewhere? I E I W I. okay okay. ya as of now I saw your thing.
Speaker 1
11.27s
I W ma'am E I W ma'am okay okay. Ya as of now
Speaker 0
17.93s
If I'm interested I'll get back to you.
Speaker 1
17.95s
requirement
Speaker 1
20.09s
thank you ma'am.
Speaker 0
21.25s
Yeah.