A
Call Intelligence
Sharvesh with Bhavani — Feb 18, 2026 15:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
28% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
4:29 (270s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
584 / 242
Rep Longest Monologue
21s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to think/consult
Sari naan vena decide panna solren ungalukku.
|
delay | Customer | Yes | information provision | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| breathing kit | Rep | 1500.00 | Interested | Suggested for asthma and wheezing issues. |
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Suggested for bloating and overall health recheck. |
Key Moments
300:45
Health Disclosure
Customer reveals bloating and asthma, providing the 'hook' for the sale.
01:42
Breathing Kit Pitch
Rep introduces a low-friction entry product (1500 INR) to build trust.
03:20
Price Reveal
Rep reveals the 18,000 INR price for the blood test; customer remains engaged.
Discovery Questions
4
Q1
Enna health related-aa neenga paathurukkeenga?
Q2
Ungaloda health related pathi solla mudiyuma sir?
Q3
Ungaloda weight sir?
Q4
Ungaloda age?
Trust Signals
2
Sharing personal health details (weight, age, asthma)
Asking for specific product usage instructions
Enthusiasm Signals
1
Asking 'Idhoda cost evvalavu varudhunga?'
Resistance Signals
1
Requesting to 'decide later' after seeing the report
Confusion Signals
1
Initially confused about the company name (IO vs AIWO)
Topics Discussed
Asthma
Bloating
Breathing Kit
183 Biomarker Blood Test
Cancer Markers
Vitamin Levels
Weight Loss
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about why he was called. |
| Discovery | 2 | neutral | Willingly shared health concerns and vitals. |
| Pitch | 3 | neutral | Engaged with the breathing kit explanation. |
| Closing | 4 | neutral | Wants to see a report before committing to 18k. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
1.47s
Hello.
Speaker 1
2.39s
Sollunga.
Speaker 0
3.13s
Service.
Speaker 1
4.45s
Aa vaanga sollunga.
Speaker 0
5.25s
Ya sir, sir naangal Ivo-la irundhu call panrom sir, I am Bhavani.
Speaker 1
8.89s
Engirundhunga?
Speaker 0
9.71s
I O E I W O I O.
Speaker 1
12.45s
Okay sollunga.
Speaker 0
13.31s
Ya sir, sir neenga blood test-ukkaaga neenga vandhu I-VAC form fill up pannirundheengala sir? Aamaanga, aamaanga.
Speaker 1
18.67s
Aamaanga aamaanga aamaanga aamaanga
Speaker 0
20.17s
Aamaa sir like enna health related-aa neenga paathurukkeenga?
Speaker 1
23.99s
Summaa basically oru interesting-aa thaan potturundhen, adhu ennenna pannuveenga actually-aa adhula?
Speaker 0
28.93s
Aa sir, actually vandhu ungaloda health related pathi solla mudiyuma sir? Naan appadhaan ungalukku eadhavadhu suggest panna mudiyum, edhu best, edhu idhu panna mudiyum. Okay.
Speaker 1
35.05s
Okay as in age, weight, height andha maadhiriya illa?
Speaker 0
40.79s
Age, height and weight neenga edhavadhu health issues-aa neenga feel pannittu irukkeenga appadinnu solli.
Speaker 1
45.25s
Idhula konjam bloating appuram painna konjam overweight-aa?
Speaker 0
49.05s
Okay sir okay.
Speaker 1
50.49s
Aasthamaattik conditions irukku wheezing.
Speaker 0
54.93s
Okay okay.
Speaker 1
57.21s
Appuram what else nothing else vera edho perusa edhuvum illa.
Speaker 0
60.73s
Ungaloda weight sir?
Speaker 1
62.35s
Seventy five.
Speaker 0
63.33s
Seventy five ungaloda age.
Speaker 1
65.41s
R twenty four.
Speaker 0
66.27s
Irandu naangu okay, irandu naangu neenga age irukkeenga, ungaloda age weight paatheenganna irandu naangu irukku okayngala? So bloating issue-nu sollumbodhu kandippa ungalukku vandhu guttishes irukka chances irukku.
Speaker 1
71.89s
Okay so Bluetooth
Speaker 1
77.65s
Ok ok
Speaker 0
78.15s
Okengala, so adhu illama paatheenganna asthma-nnumbodhu like ungaludaiya oxygen neenga vandhu adhukkaana exercise edhuvume pannittu irukka maatheenga.
Speaker 0
85.71s
Ippa neenga paatheenganna namma iBull vandhu oru breathing kit irukkum sir, daily neenga oru irubathi irubathi neenga panneenganna ungalukku vandhu paatheenganna ungaludaiya stress level bayangarama nalla relief aagum, sleep sense nalla irukkum, ungaludaiya weakness nalla kammiyaagum sir actually.
Speaker 1
85.87s
Ippo neenga paakka.
Speaker 1
95.61s
Okay.
Speaker 1
98.01s
Adhil nalla.
Speaker 1
99.95s
Adhu vandhu breath kitna adhula enna pannanum?
Speaker 0
102.65s
Breathing kit sir, actually ennanna oru summa oru box maadhiri dhaan sir irukkum, adhu oru pulp vachiruppaanga indha.
Speaker 1
106.95s
Pazhuppu
Speaker 0
109.53s
Neenga adhu vandhu oru water based, neenga daily vandhu wash pannittu neenga adhula vandhu oru alavu irukkum sir, like oru water like minimal alavu oru cup maadhiri koduthiruppaanga, so adhai vandhu neenga fill panni neenga idhu pannittu daily ondru irubathi pannanum, so ungalaala eppalaam mudiyudho neenga appalaam adhu pannalaam.
Speaker 1
118.43s
Okay.
Speaker 1
124.91s
Okay okay.
Speaker 0
125.83s
Okengala, so daily vandhu oru nootru irubathi-nnumbodhu neenga oru muppai muppaiya pannalaam, pannirappai pannalaam, illa irubathi irubathiya neenga vandhu morning evening night-nu thoongumbodhu kooda like you can nootru irubathi illa nootru pannirappai kooda you can ungalala panna mudiyumna neenga pannalaam. Ungaloda aathma level bayangarama improvement kidaikkum sir, adhu ungaloda wheezing-ku bayangarama improvement kidaikkum.
Speaker 1
138.33s
Okay.
Speaker 1
143.57s
Okay okay, idhoda cost evvalavu varudhunga?
Speaker 0
145.97s
Cost vandhu paatheenganna ungalukku aayirathu aayirathi aindhu varum sir actually.
Speaker 1
150.21s
Ippo neenga maasathula lettersnu sonneengalla adhu vandhu edhukkaga?
Speaker 0
153.15s
Blood test paatheenganna ungalukku biomarkers cover aagum sir, unga whole body ippa neenga solreengale enakku bloating issues irukku, like enakku vandhu indha maadhirilaam irukku, idhellam bloating issues yenna ungaloda health-a neenga recheck pannaama vandhiruppeenga, so ungaloda lifestyle-ai change pannaama vandhiruppeenga, okayngala? Lifestyle change pandradhukku this is a good.
Speaker 1
159.09s
Okay.
Speaker 1
168.39s
Okayngala life change.
Speaker 0
171.75s
Neenga indha test-la edukkiradhu okay-ngala? Yen naan solrenna 183 biomarkers neenga veliyila test pandradhukkum nammadhum paatheenganna it's covered all the ungaludaiya whole body ungaludaiya indha test-la cover aagum, including cancer marker cover aagum, tumor panel cover aagum, STD panel cover aagum, ungalukku omega level-um cover aagum, omega level-um.
Speaker 1
186.27s
Okay.
Speaker 1
189.55s
Okay idhu vandhu vitamin vitamin level-ukkaana correct aagudhungala
Speaker 0
191.89s
Ellaame coverage thaan sir ungalukku Vitamin D three cover aagum Vitamin K two cover aagum ellaame covered aagum actually ungalukku okayngala so indha blood test thaan varudhu.
Speaker 1
193.35s
Okay okay.
Speaker 1
197.19s
Okay.
Speaker 1
198.53s
Indha blood test evvalavu varudhunga?
Speaker 0
200.05s
Eighteen thousand varum sir.
Speaker 1
201.79s
Okay okaynga, kuduthirukkira appuram evvalavu naal aagum?
Speaker 0
202.73s
Neenga
Speaker 0
204.19s
Ungalukku moonu days-la ungalukku moonu to naalu days-la generate aayidum sir report.
Speaker 1
208.15s
Ok ok.
Speaker 0
208.71s
Ungalukku neenga consultation and diet plan rendume koduthuruvanga sir, idhu ungaloda weight loss journey-kkum ungaludaiya obesity-kkum romba useful-aa irukkum sir.
Speaker 1
216.25s
Okay.
Speaker 0
216.89s
Ya sir, idhu illama gut test-um gut report-um edukkurom sir. Neenga first indha blood test edunga sir, doctor kitta consult pannunga. Indha issues-um neenga idhula adhula paarthaale ungalukku enna issues-nu doctor solliduvaanga. Avangale ungalukku anything like indha maadhiri neenga extra ungaloda issues neenga sollumbodhu doctor-e ungalukku idhu better, idhu neenga pogalaamnu avangale ungalukku consume pannuvaanga sir.
Speaker 1
236.41s
Okay naan vena doctor consult pannittu naan sollattungala?
Speaker 0
238.73s
Ya sir, namma doctor-e irukkanga sir, neenga epponnu sollunga, naan indha test eduthale ungalukku adhu ungalukku theriyum sir, correct test irukku, neenga idhai edunga, naan ungalukku breathing-ku kooda naan vandhu office-la ungalukku neenga consult pannumbodhu naan anga ungalukku kodukka solren sir.
Speaker 1
250.79s
Sari naan vena decide panna solren ungalukku.
Speaker 0
253.25s
Ya sure sir, naan ungalukku indha parameter ungalukku send panren sir, report sample report send panren, neenga paarunga. Aennaa like ungalukku idhukku romba useful-aa irukkum sir, health health related-aa ungalukku romba useful-aa irukkum sir.
Speaker 1
254.77s
Ok.
Speaker 1
257.39s
Okay
Speaker 1
259.39s
Okay.
Speaker 1
264.83s
Okay okay neenga andha report vittu anuppichu vidunga, adhukkappuram naan solren.
Speaker 0
267.69s
Okay sir, thank you sir.
Speaker 1
269.31s
Okay