A
Call Intelligence
Mohan Kumar with Bhavani — Feb 18, 2026 14:34
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
52% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:16 (196s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
412 / 188
Rep Longest Monologue
20s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family
Sari naan veettukkittu kettu solrenne.
|
authority | Customer | Yes | agreement and information sharing | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care health test | Rep | 5000.00 | Skeptical | Comprehensive blood test including biological age and nutrition consultation. |
Key Moments
300:30
Customer mentions annual checkups
Establishes the customer as health-conscious and a prime candidate for preventive care.
01:14
Vitamin D3/Omega explanation
The 'Aha!' moment where the agent creates a gap between what the customer has and what they need.
02:37
Price disclosure (5000 INR)
The pivot point where the customer shifts from active interest to a 'need to consult' stance.
Discovery Questions
5
Q1
Enna maadhiri health checkup sir neenga paathuttu irukkeenga?
Q2
Health issues edhavadhu something previous edhavadhu irukkudhunga?
Q3
Biological age pathi ungalukku edhavadhu knowledge irukka sir?
Q4
Eppadi sir ungaloda regular routines eppadi sir irukkum?
Q5
Ungal weight height solla mudiyungala sir?
Trust Signals
2
Sharing weight (49kg)
Confirming regular health habits
Enthusiasm Signals
1
Asking if they will provide the report themselves
Resistance Signals
1
Deferring to family after price mention
Confusion Signals
1
Lack of knowledge regarding 'biological age'
Topics Discussed
Annual health checkups
Preventive care
Vitamin D3 and Omega deficiencies
Biological age
Diet and Nutrition
Blood sample collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and form fill. |
| Discovery | 2 | positive | Customer is cooperative and shares health habits. |
| Pitch | 3 | neutral | Asks clarifying questions about the report. |
| Closing | 4 | neutral | Defers due to price/consultation with family. |
Call Transcript
Click to expand
Speaker 1
0.11s
Hello
Speaker 0
0.51s
Hello
Speaker 0
1.47s
Hello
Speaker 1
2.53s
Sollunga.
Speaker 0
2.87s
Sir Mohan Kumar sir.
Speaker 1
4.91s
Aamam sollunga.
Speaker 0
5.85s
Ya sir sir neenga naan IOLa irundhu call panren sir.
Speaker 1
8.75s
Okay, I am calling.
Speaker 0
9.57s
I am calling from IO sir, I am Bhavani sir. Actually neenga vandhu health related-aa neenga IO-kku neenga ad-ukku text pannirundheengala sir?
Speaker 1
18.21s
Aamaanga.
Speaker 0
18.85s
Form fill up pannirundheengala sir? Ya sir like enna maadhiri health checkup sir neenga paathuttu irukkeenga? Ungaloda health related pathi sollunga sollunga.
Speaker 1
20.43s
Aa
Speaker 1
24.15s
Health relate pathi fullunga fullunga full body.
Speaker 0
25.71s
Full body yaa sir like neenga eppadi sir ungaloda health issues edhavadhu something previous edhavadhu irukkudhunga?
Speaker 1
30.55s
Adhellam onnum illainga varusha varusham annual oru check pannuvaen.
Speaker 0
31.91s
Aa okay
Speaker 0
34.79s
Okay okaynga sir.
Speaker 1
35.77s
Things
Speaker 0
37.35s
Ya sir, edhavadhu like ungalukku biological age pathi ungalukku edhavadhu knowledge irukka sir?
Speaker 1
41.77s
Adhellam illainga.
Speaker 0
42.51s
Edhuvume illainga, neenga generally checkup pannuveenga unga body.
Speaker 1
45.43s
Aamaanga
Speaker 0
46.17s
Okay sir, eppadi sir ungaloda regular routines eppadi sir irukkum? Neenga active ungaloda activities ellame.
Speaker 1
52.21s
Normal-aa thaan irukkum daily normal.
Speaker 0
53.55s
Normal.
Speaker 0
54.83s
Enna enna exercise aanu?
Speaker 1
55.59s
Blood sugar-la blood sugar-o idhellam idhu illa.
Speaker 0
59.13s
Okaynga sir.
Speaker 1
59.29s
Okaynga sir. Swear-laam ethuvum kidaiyaathu. Normal-aa annual checkup onnu pannuvaen eppavume varusham varusham.
Speaker 0
60.87s
Aa
Speaker 0
63.39s
Okay okaynga sir super sir actually idhu vandhu preventive care sir ippa neenga normala checkup pannuveengannu solreenga illaiya ippa andha normal checkupla endha issuesme neenga vandhu predict panna mudiyaadhu.
Speaker 1
69.97s
Ippa andha.
Speaker 1
74.13s
Okayngala enakku.
Speaker 0
74.71s
Okengala enakku endha issues illainnu neengal solreenga illaiya at least ungalukku oru vitamin kuraipaadavadhu confirm irukkum vitamin D three.
Speaker 1
77.71s
Aa
Speaker 1
82.19s
Mm-hmm.
Speaker 0
82.79s
Okengala ungalukku normal checkupla adhu vandhu theriyaadhu vitamin D three enakku kammiyaa irukku omega enakku kammiyaa irukku or enakku indha idhu irukkundradhu ungalukku kandippaa theriyaadhu okengala yenna vitaminsoda checkup vandhu avanga mostly adhai vandhu yosikka maattaanga.
Speaker 1
87.07s
Irukku
Speaker 0
97.07s
Okengala, aana idhu vandhu preventive care-la indha indha vitamin issues irukku, so idhellam neenga take care pannanum, idhu neenga food-la neenga indha maadhiri eduthirukkanum, idhu vandhu supplements-aa neenga saappidanum, idhu ellame food supplements-la saappidanum appadindra maadhiri.
Speaker 1
97.65s
Aanaa
Speaker 1
108.23s
Idhula
Speaker 1
110.13s
Kaappadanum appadindra maathiri neenga adhu idhu koduthuruveengala report naangale report koduthuruvom
Speaker 0
112.79s
Naangale report koduthuruvom sir actually, idhu vandhu ungalukku doctor consultations-um koduthuruvom sir, diet chart-um koduthuruvom sir. Indha ungaloda blood typo paarthuttu sir indha issues irukku, neenga indha food-laam edukkanum, indha food-laam edukka koodaadhu, neenga idhellam saappidanum, idhellam unga body-la add on pannunga appadindra maadhiri irukkum sir. Ungal weight height solla mudiyungala sir?
Speaker 1
119.47s
Innum
Speaker 1
128.21s
Add on pannunga.
Speaker 1
131.31s
Height solla mudiyungalaa sir? Weight vandhu naarpaththombadhu kilonga.
Speaker 0
135.21s
Okay.
Speaker 1
136.37s
2.
Speaker 0
137.01s
Weight vandhu naarpathonbadhu okay sir adhudhaan sir idhu ellame ungalukku ungaloda weight height ellame idhai vachudhaan namma blood test vandhu collect pannuvom ungaloda blood sample vandhu collect pannuvom idhai vachudhaan ungalukku report vandhu generate aagum indha generate report vachudhaan ungalukku doctor consultation nutrition consultationse koduppaanga sir.
Speaker 1
138.81s
Okay
Speaker 1
143.05s
Namma blood test vandhu collect pannuvom ungaloda blood sample vandhu collect pannuvom idhu vandhu
Speaker 1
153.67s
Okay
Speaker 0
154.39s
Ya sir.
Speaker 1
155.33s
S sir. Evvalavu aaguthunga?
Speaker 0
157.67s
Actually ungalukku indha test vandhu aindhaayiram varum sir ungalukku.
Speaker 0
162.01s
Idhu ungaloda age biological biological age ungalukku nalla reverse panna helpful-aa irukkum sir, ungaloda health-a ippa neenga eppadi carry panreengalo adhu innum extra more neenga consider panni panra maadhiri irukkum sir ungalukku.
Speaker 1
169.79s
Innum extra more neenga consider panni panra maathiri pogum sir ungalukku.
Speaker 0
174.09s
Enna sir?
Speaker 1
175.13s
Sari naan veettukkittu kettu solrenne.
Speaker 0
176.63s
Aa saringa sir okaynga sir naan ungalukku share panren sir detail neenga report paarunga.
Speaker 1
176.81s
Aa saringa sir okaynga sir naan ungalukku share panren sir detail neenga report paarunga ya sir neenga paarunga
Speaker 0
181.51s
Ya sir neenga paarunga ungalukku adhulaye detail-aa theriyum sir ungalukku idhu enna maadhiri appadinnu sollittu idhu romba useful-aavum irukkum ungalukku andha diet follow pannumbodhu innume ungalukku better-aa irukkum sir.
Speaker 1
184.13s
Theriyum sir.
Speaker 1
185.07s
Key
Speaker 1
186.63s
Idhu romba useful.
Speaker 1
187.77s
Fullavum irukkum ungalukku andha diet.
Speaker 1
192.43s
Saringa Madam saringa.
Speaker 0
193.37s
Ya sir thank you sir follow panna properly follow panna kandippa eduthukkalaam madam.
Speaker 1
193.47s
Ya sir. Thank you sir.