A
Call Intelligence
Manikandan with Bhavani — Feb 18, 2026 14:33
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
2No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Manikandan. Coaching opportunity.
No Rapport or Discovery: Bhavani
Bhavani skipped both rapport building and needs discovery on call with Manikandan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
42% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:42 (43s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
21
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
naan oru meeting-la irukken, you can call me after aindhu muppadhu.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Positive | Clarifying the nature of the health checkup service. |
Key Moments
200:10
Brand Clarification
Rep clarifies 'AIWO' as 'Preventive Care' to ensure the customer recognizes the brand.
00:30
Callback Request
Customer sets a clear boundary and a specific time for follow-up, indicating genuine interest but current unavailability.
Trust Signals
1
Customer confirms he understands the service ('purinjadhu').
Resistance Signals
1
Time constraint (currently in a meeting).
Confusion Signals
1
Brand name pronunciation ('Aayvo?', 'Aaivo').
Topics Discussed
Brand Identification
Full Body Checkup
Blood Test
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is slightly confused by the brand name initially. |
| Discovery/Pitch | 2 | positive | Customer confirms understanding of 'full body checkup'. |
| Closing | 3 | neutral | Polite request to call back later due to a meeting. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello sir this is Manikandan sir. Sir I am Bhavani from IO sir. Sir appadinna mattumdhaan ungalukku vandhu rate Bhavani from.
Speaker 0
1.21s
Hello sir.
Speaker 0
3.41s
Solum.
Speaker 0
5.67s
Sir, I am Bhavani from IO sir.
Speaker 0
9.03s
Bhavani from
Speaker 1
10.09s
Aayvo?
Speaker 0
11.93s
Aaivo.
Speaker 1
12.55s
Ya sir.
Speaker 0
12.75s
Ya
Speaker 1
13.89s
A I W O I O preventive care sir.
Speaker 0
15.13s
Preventive care sir
Speaker 0
17.23s
Okay
Speaker 1
18.41s
Sir actually neenga vandhu health-kaaga checkup-kaaga neenga pesi health checkup.
Speaker 0
21.89s
Health checkup ya ya ya okay body full body checkup illaiya?
Speaker 1
23.59s
Okay body full
Speaker 1
26.17s
Actually idhu full body checkup dhaan sir, idhu vandhu ungaloda blood test full body checkup sir.
Speaker 0
30.73s
Adhaan adhaan okay purinjadhu, namma idhu maadhiri but naan oru meeting-la irukken, you can call me after aindhu muppadhu.
Speaker 1
37.45s
Ya
Speaker 1
38.25s
Ya sure
Speaker 0
38.45s
Sichcha irundhaa kooda ok ok
Speaker 1
39.87s
Okaynga sir thank you sir.
Speaker 0
40.85s
Thank you sir. Okay okay.
Speaker 1
41.85s
Okay thank you.