A
Call Intelligence
A.Ganapathy with Bhavani — Feb 19, 2026 15:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with A.Ganapathy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
40% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
4:10 (251s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
482 / 168
Rep Longest Monologue
28s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Distance/Travel Time
Inga varathukke one and half hours aagummaa madam.
|
logistics | Customer | Yes | service benefit highlight | Excellent |
|
Need to consult family
Sari naan kelunga solren veetla ellaam.
|
authority | Customer | Yes | information provision | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 18000.00 | Neutral | Full body preventive care including tumor, cancer, and STD panels. |
Key Moments
400:25
Customer identifies 'Cardiac Checkup' as primary interest.
Sets the focus for the entire sales pitch.
01:17
Agent introduces 'Biological Age' concept.
Creates a 'need' by suggesting the customer's internal age might be higher than 72.
02:46
Price disclosure (18,000 INR).
Critical moment where customer clarifies the cost and transitions to logistics.
03:21
Location objection (1.5 hours travel).
Potential deal-breaker resolved by the 'Home Collection' service feature.
Discovery Questions
5
Q1
Enna maadhiri test sir neenga expect pannittu irukkeenga?
Q2
Idhukku munnadi neenga blood check pannirukkeengala?
Q3
Evvalavu biomarkers cover panni test pannirukkeenga?
Q4
Ungaloda cholesterol level evvalavu sir irukku?
Q5
Ungaloda weight evvalavu sir irukkum?
Trust Signals
3
Sharing exact pincode
Sharing age and weight
Confirming regular health checkup habits
Enthusiasm Signals
2
Asking for the cost directly
Asking about the location of the diagnosis center
Resistance Signals
2
Concern about travel time to MRC Nagar (1.5 hours)
Need to consult family
Confusion Signals
1
Initially confused about the price (heard 5,000 then clarified 18,000)
Topics Discussed
Cardiac health
Blood biomarkers
Biological age
Preventive care
Home sample collection
Package pricing
Doctor and Nutritionist consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and answering questions briefly. |
| Discovery | 2 | neutral | Sharing details about his current health routine. |
| Pitch | 3 | neutral | Listening to the explanation of biological age and biomarkers. |
| Closing | 4 | positive | Appreciated the home collection service and agreed to review the report. |
Call Transcript
Click to expand
Speaker 0
1.25s
Hello
Speaker 1
2.25s
Hello.
Speaker 0
3.19s
Aa sir Ganapathi sir.
Speaker 1
4.69s
Aamaam.
Speaker 0
5.51s
S sir, hi sir, I am Bhavani from IO sir.
Speaker 1
9.35s
Sollunga.
Speaker 0
10.29s
Aa sir, neenga IO-kku vandhu neenga blood related-aa form fill up pannirundheengala sir?
Speaker 1
15.63s
Ethu?
Speaker 0
16.15s
Blood testkku form fill up pannirundheengala sir Instagramla?
Speaker 1
19.25s
Aamaam.
Speaker 0
20.13s
Aa ya sir enna maadhiri test sir neenga expect pannittu irukkeenga unga health relatedaa?
Speaker 1
25.95s
Cardiac checkup.
Speaker 0
27.57s
Cardiac checkup idhukku munnadi neenga blood check pannirukkeengala sir blood test idhu maadhiri
Speaker 1
31.37s
Aa pannirukku.
Speaker 0
33.53s
Enu sir?
Speaker 1
34.69s
Aa regular-aa pannittu dhaan varom.
Speaker 0
36.13s
Regulara pannittu thaan iruppeenga, ungalukku ethanai biomarkers cover panni ungalukku test pannirukeenga?
Speaker 1
41.79s
Ethu?
Speaker 0
42.93s
Evvalavu biomarkers cover panni test pannirukkeenga sir?
Speaker 1
47.37s
Adhu oru comprehensive health checkup irukkum, cardiac comprehensive adhudhaan panren, okay, yearly twice.
Speaker 0
52.01s
Okay.
Speaker 0
53.85s
Okay cardio-kkaaga mattum dhaan pannirukkeengalai thavirthu whole body test pannathu kidaiyaathu correct-ungala? Illa illa illa ungaloda cholesterol level evvalavu sir irukku?
Speaker 1
55.99s
Aamaa.
Speaker 1
57.89s
Illa illa illa.
Speaker 1
61.99s
Cholesterol ellaam below control undu.
Speaker 0
66.89s
Appadingala ungaloda weight evvalavu sir irukkum
Speaker 1
66.93s
Appadingala. Ellaam nandri.
Speaker 1
69.95s
Aa, eighty sixty two gait.
Speaker 0
71.87s
62 kg like height and age?
Speaker 1
75.65s
Eighty seventy two.
Speaker 0
77.05s
Okay okay okay sir, actually this is a preventive care sir. Actually ippa neenga vandhu unga age seventy two irukku illaiya? Ippa ungaloda biological age paatheenganna more than oru aindhu to ezhu years vandhu adhigamaaga dhaan irukkum, okayngala? So indha indha maadhiri issues yen varudhunna health-a care pannaama irukkuradhunaala dhaan indha maadhiri issues vandhu actually varum. Or illainna gene namma gene munnaadi irukkuravangalukku yaarukkaavadhu indha maadhiri issues vandhuchunna gene moolamaa vara chances irukku.
Speaker 1
82.39s
Ippo neengal.
Speaker 1
85.29s
Ungaloda bio
Speaker 1
90.87s
Saringala so
Speaker 1
105.25s
Okengala?
Speaker 0
105.25s
Okayngala so idhu vandhu preventive carendradhunna eppadinna ungaloda whole body blood test pannuvaanga sir.
Speaker 1
106.33s
Om
Speaker 0
110.69s
Blood test pannittu onnu aindhu moondru biomarkers vandhu cover panrom naanga okayngala. Blood and urinary samples rendume collect pannithaan test pannuvaanga. Within naalu days thaan ungalukku report ungalukku generate aagi namma IO report generate aagi varum sir okayngala. Adhu paatheenganna oru aindhu rendu pages irukkum. But first pathu pageslaye ungalukku ennenna issues irukku ennenna problems varum idhai eppadi namma vandhu like take up pannanum.
Speaker 1
114.99s
Saringala blood
Speaker 1
117.29s
Collect pannidum.
Speaker 1
124.01s
Okengala?
Speaker 0
134.51s
Idhula paartheenganna
Speaker 1
134.53s
Idhula paaru.
Speaker 0
135.85s
Tumour panel, cancer panel appuram vandhu STD panel idhu ellame cover aagudhu including Omega. Ippa neenga veliyila Omega check panneenganna more than enbadhu thousand irukkum. Okayngala? So ungalukku indha test moolamaave namma adhai cover back panrom. Idhula ennanna ungaloda vitamins minerals ellame therinjikkalam sir.
Speaker 1
138.09s
Appuram vandhu
Speaker 1
145.09s
Okengala?
Speaker 0
152.61s
Okengala so adhu illama neenga heartukku heart diabetes adhukkappuram paatheenganna thyroid adhukkappuram paatheenganna ungalukku ella vitamins mineral appuram kidney liver function
Speaker 1
152.67s
Okengala sari.
Speaker 1
163.09s
Sari okay, idhellam ellaam solren, evvalavu cost idhu?
Speaker 0
166.89s
Cost vandhu ungalukku aindhaayiram varum sir.
Speaker 1
169.45s
Eighteen thousand.
Speaker 0
170.25s
Eighteen thousand in doctor consultation nutrition consultations idhula ungalukku vandhurum sir.
Speaker 0
175.57s
Ungaloda blood report vachuthaan sir doctor consultation nutrition consultation pannuvaanga nutrition ungalukku diet planning ungaloda blood report vachuthaan sir koduppaanga
Speaker 1
179.85s
Nutrition
Speaker 1
183.27s
Engae irukkudhu unga diagnosis enda?
Speaker 0
186.05s
Idhu vandhu paatheenganna ungalukku IO sir like MRC nagarla irukku sir.
Speaker 1
190.41s
M.R.C. naanga irukkura Kalipattu O.M.R.-la irukkirom, inga onnum kidaiyaadha Kalipattu?
Speaker 0
193.91s
Aa
Speaker 0
196.11s
Anga illa sir ungalukku neengal vandhu blood test veetla vandhu dhaan sir eduppaanga.
Speaker 1
201.17s
Inga varathukke one and half hours aagummaa madam.
Speaker 0
203.57s
Illa sir idhu vandhu ungalukku naangal vandhu ungalukku technicians ungalukku veetla vandhu collect pannuvaanga sir ungaloda pincode mattum solla mudiyungala sir
Speaker 1
212.81s
Six zero three one zero three.
Speaker 0
214.81s
Six zero three one zero three.
Speaker 1
217.33s
Vanju
Speaker 0
218.53s
One two three.
Speaker 0
222.91s
Service available-aa irukku sir.
Speaker 1
225.09s
Aa okay.
Speaker 0
225.81s
Ya sir ungalukku service available-aa irukku angayum technicians vandhu ungalukku collect panniduvanga sir. Collect pannittu vaanganna neengal doctor consultations-kku mattum namma center-kku vara maadhiri irukkum sir. Illa ungalala travel panna mudiyalanna kooda online consultation panniduvanga sir.
Speaker 1
239.35s
Sari naan kelunga solren veetla ellaam.
Speaker 0
242.23s
Ya saringa sir naan ungalukku ungalukku idhoda report sample report share panren sir neenga paarunga.
Speaker 1
243.19s
Aa ungalukku.
Speaker 1
247.31s
Okay okay. Okay sir thank you so much.
Speaker 0
248.05s
Okay sir thank you so much thank you so much sir.