A
Call Intelligence
Rohi Shobana with Bhavani — Feb 18, 2026 15:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
1:25 (85s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
36
Rep Words / Customer Words
148 / 62
Rep Longest Monologue
12s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / At a doctor appointment
Now I have a doctor appointment that's why. Can you please call me at five thirty?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| weight loss program | Customer | -- | Interested | Customer explicitly states she is looking for weight loss. |
| master health checkup | Rep | -- | Committed | Rep asks if she filled the form for a blood test. |
Key Moments
300:11
Brand Clarification
Rep clarifies 'AIWO' as a wellness and preventive care company.
00:36
Need Identification
Customer identifies 'Weight Loss' as her primary goal.
00:41
Callback Request
Customer sets a boundary due to a doctor's appointment, showing she is still interested but busy.
Discovery Questions
1
Q1
neenga ungaloda requirement solla mudiyungala ma'am enna health related-aa neenga paathuttu irukkeenga checkup-ku?
Trust Signals
3
Customer confirmed filling the form
Customer shared her specific health goal
Customer requested WhatsApp details
Enthusiasm Signals
1
Promptly answered 'Weight loss' when asked for requirements
Resistance Signals
1
Time constraint (at a doctor's appointment)
Confusion Signals
1
Initial confusion about 'IO' brand name
Topics Discussed
Weight Loss
Preventive Care
Blood Tests
WhatsApp Communication
Doctor Appointment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Clearly stated her health goal (weight loss). |
| Closing | 3 | positive | Politely requested a callback due to a doctor's appointment. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello.
Speaker 1
1.33s
Hello.
Speaker 0
2.99s
Hello Shabana Ma'am.
Speaker 1
5.19s
Yes.
Speaker 0
5.97s
Ya hi Ma'am I am Bhavani from IO Ma'am.
Speaker 1
10.31s
What is IO?
Speaker 0
11.69s
E I W I O Wellness Center Ma'am, Preventive Care Company.
Speaker 1
14.35s
Okay
Speaker 0
16.49s
Ya ma'am ma'am neenga IO healthukku neenga vandhu form fill up pannirundheenga ma'am health relateda.
Speaker 1
23.77s
Eppo anga adhu?
Speaker 0
23.83s
Eppodhum
Speaker 0
25.37s
Aa blood testukkaaga neenga vandhu form fill up pannirundheengala?
Speaker 1
28.09s
Ya ya.
Speaker 0
29.29s
Ya ma'am actually ya ma'am neenga ungaloda requirement solla mudiyungala ma'am enna health related-aa neenga paathuttu irukkeenga checkup-ku?
Speaker 1
36.65s
Weight losskkaaga thaan naan paakkuren. Weight loss okay.
Speaker 0
39.61s
Eight lakh okay ma'am okay.
Speaker 1
41.45s
Can you please call me at five thirty?
Speaker 0
46.31s
Okay fine Ma'am okay Ma'am.
Speaker 1
47.99s
Now I have a doctor appointment that's why.
Speaker 0
51.83s
Okay okaynga Ma'am fine Ma'am.
Speaker 1
53.35s
Sari aa five thirty five fifteen kooda okay dhaan.
Speaker 0
54.47s
Saringa.
Speaker 0
59.61s
Okay Ma'am, naan ungalukku call back panren Ma'am, okay Ma'am.
Speaker 1
62.05s
Okay thank you very much.
Speaker 0
62.77s
Thank you very much, thank you ma'am, thank you so much.
Speaker 0
66.25s
Naan details share panren Ma'am, neenga call back pannunga kandippa.
Speaker 1
68.37s
Aa
Speaker 1
69.95s
Ok appadhaan.
Speaker 0
69.97s
Ungalukku appadhan konjam neenga adhai paathuttu call back pannumbodhu ungalukku ennenna requirement naan ungalukku suggest panna mudiyum.
Speaker 1
75.57s
Okay okay correct thank you.
Speaker 0
76.45s
Thank you, thank you so much.
Speaker 1
78.09s
It has put me in WhatsApp.
Speaker 0
80.01s
WhatsApp yaa maam sure maam I will share all the details WhatsApp.
Speaker 1
81.67s
Sharadha
Speaker 1
83.43s
Okay thank you.
Speaker 0
83.99s
Thank you, thank you.