A
Call Intelligence
Arunya Saravanan with Bhavani — Feb 20, 2026 16:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Arunya Saravanan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:50 (50s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
21
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
In a meeting
But right now I am in the middle of a meeting ma'am naan ungalukku thirumba kooppittukkuren ma'am.
|
time | Customer | Yes | respectful acceptance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer inquired about blood tests and inflammation markers. |
Key Moments
200:12
Confirmation of Inquiry
Customer confirms they are looking for the blood test chart/details.
00:43
Meeting Interruption
Customer signals they are busy, shifting the call to a follow-up scheduling task.
Discovery Questions
1
Q1
Andha chart neenga anuppirukkeengal thaane? (You sent that chart, right?)
Trust Signals
1
Customer confirms they will get back after reviewing the PDF
Enthusiasm Signals
1
Active inquiry about test coverage
Resistance Signals
1
Time constraint (meeting)
Topics Discussed
Blood test coverage
Inflammation markers
PDF documentation
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | neutral | Asking for the PDF and test details. |
| Closing | 3 | neutral | Politely ending the call due to a meeting. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello.
Speaker 0
1.33s
Hello Arunaya Ma'am.
Speaker 1
2.65s
Aa
Speaker 1
4.11s
S.
Speaker 0
5.21s
Ma'am actually yesterday naan ungalukku call pannirundhen, like neenga blood test-ukkaaga text pannirundheengannu sollittu Ivo-kku inflammation mark.
Speaker 1
6.85s
Naan ungalukku call pannirundhen like neenga blood
Speaker 1
12.73s
Aamaam Madam aamaam Madam andha chart neenga anuppirukkeengal thaane
Speaker 0
13.89s
Aamaa meengalum
Speaker 0
17.21s
Charge onnu second.
Speaker 1
18.25s
PDF edhavadhu like what all test will be covered-nu.
Speaker 0
21.43s
Yes Ma'am, actually naan ungalukku send panniduren.
Speaker 1
22.65s
Mm
Speaker 1
24.39s
Adhu naan paathuttu I will get back to you Ma'am.
Speaker 0
26.61s
Ya sure ma'am, neenga paathuttu sollunga, like idhukkullave illa ma'am, naan charge anuppalaannu ninaikkiren, ungalukku naan anuppuren ungalukku.
Speaker 1
29.27s
Like
Speaker 1
33.15s
Anuppu anuppureengala Ma'am okay.
Speaker 0
34.61s
Ya yes ma'am adhai paathuttu ennenna cover aagumnu paathom.
Speaker 1
35.65s
Adhai paarthuttu ennenna cover aagumnu paarthuttu naan ungalukku I will get back to you ma'am.
Speaker 0
39.57s
Ya ma'am naan ore oru vaatti explain mattum pannittu irukken ma'am ungalukku oru secondla.
Speaker 1
43.21s
But right now I am in the middle of a meeting ma'am naan ungalukku thirumba kooppittukkuren ma'am.
Speaker 0
45.77s
Okay fine okay ma'am thank you thank you okay thank you
Speaker 1
48.69s
Thank you thank you okay.