A
Call Intelligence
Arunya Saravanan with Bhavani — Feb 18, 2026 14:41
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Arunya Saravanan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
Madam naan ungalukku oru half an hourla kooppittu varanuma Madam.
|
time | Customer | Yes | agreement | Average |
Key Moments
200:15
Lead Verification
Customer confirms he filled the AIWO health form, validating lead quality.
00:23
Callback Request
Customer halts the discovery process due to being busy, setting a specific follow-up window.
Discovery Questions
1
Q1
ippo enna health related-aa neenga checkup pannittu paathuttu irukkeengala?
Trust Signals
1
Immediate acknowledgement of the brand and form submission
Resistance Signals
1
Time-based resistance (busy at the moment)
Topics Discussed
Lead verification
Health checkup inquiry
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Discovery | 2 | neutral | Politely requested a callback. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello hello.
Speaker 0
0.77s
Hello
Speaker 0
1.65s
Hello
Speaker 0
4.07s
Hello, hi maam.
Speaker 1
6.23s
Hello yes.
Speaker 0
7.43s
Hello Saravanan Saravanan sollunga
Speaker 1
9.01s
Mm.
Speaker 1
9.59s
Yaaru hello.
Speaker 0
10.89s
Aa
Speaker 0
11.71s
Hello sir naanga IOla irundhu call panrom.
Speaker 1
14.21s
Okay.
Speaker 0
15.01s
Ya sir neenga health relateda IO-kku neenga vandhu form fill up panni fix pannirundheenga illaiyaa
Speaker 1
19.59s
Aamanga.
Speaker 0
20.47s
Aamam ippo enna health related-aa neenga checkup pannittu paathuttu irukkeengala?
Speaker 1
23.91s
Madam naan ungalukku oru half an hourla kooppittu varanuma Madam.
Speaker 0
27.11s
Appadingala saringa sir ippo call pannunga thank you sir.
Speaker 1
28.79s
Thank you. Thank you sir.