A
Call Intelligence
Allan with Bhavani — Feb 19, 2026 16:08
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Allan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:54 (54s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
22
Rep Words / Customer Words
102 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Busy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving
Aamaa okay naan ippo drive-la irukken appuramaa kooppidureengalaa?
|
time | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Agent asking about previous checkup history. |
Key Moments
300:15
Brand Clarification
Agent clarifies 'AIWO' after customer is initially confused.
00:38
Checkup History Disclosure
Customer admits he has never done a health checkup before, identifying a clear need.
00:41
Callback Request
Customer stops the conversation due to driving, shifting the goal to a scheduled follow-up.
Discovery Questions
1
Q1
Idhukku munnadi eppo sir ungaloda health checkup pannirukkeenga?
Trust Signals
2
Confirms filling the form
Provides a specific time for a callback
Resistance Signals
1
Busy/Driving
Confusion Signals
1
Initial brand name recognition ('Enu?')
Topics Discussed
Form fill confirmation
Health checkup frequency
Previous medical history
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused about the brand name initially. |
| Discovery | 2 | neutral | Answers questions about previous checkups honestly. |
| Closing | 3 | neutral | Politely requests a callback due to driving. |
Call Transcript
Click to expand
Speaker 0
1.49s
Hello
Speaker 1
2.51s
Hello
Speaker 0
3.37s
Hello hi sir.
Speaker 1
4.85s
Ithu
Speaker 0
5.85s
Ya hi sir good evening
Speaker 1
9.63s
Good evening.
Speaker 0
10.43s
Ya hi sir sir actually naangal IOL vandhu call panrom
Speaker 1
14.89s
Enu?
Speaker 0
15.55s
ai o e ai dablu ai o.
Speaker 1
17.71s
Aa sollunga Ma'am.
Speaker 0
18.63s
Ya sir neengal vandhu health related-aa vandhu IOK form fill up pannunga illaiya
Speaker 1
23.03s
Aamaa phone-il irukkanum.
Speaker 0
23.45s
Specific health issues mattum dhaan neenga vandhu test pannittu irukkeenga appadinnu sollittu.
Speaker 1
31.37s
Aa aamaa.
Speaker 0
32.05s
Ya sir
Speaker 0
33.07s
Aa like idhukku munnadi eppo sir ungaloda health checkup pannirukkeenga?
Speaker 1
38.03s
Aa idhukku munnaadi pannadhilla.
Speaker 0
40.91s
Okay.
Speaker 1
41.71s
Aamaa okay naan ippo drive-la irukken appuramaa kooppidureengalaa?
Speaker 0
42.61s
Aa illa.
Speaker 0
45.31s
Ya sure sir enna time sir call pannattum ungalukku
Speaker 1
47.99s
Aa
Speaker 1
50.61s
Sir tomorrow morning 10:00 appadi.
Speaker 0
52.47s
Ya okay fine sir thank you sir.