A
Customer None
Phone +917305126021
Rep Bhavani
Team Sales
Date 2026-02-18 12:46
Duration 0:10
Source None

Call History

59 attempts
Total Attempts59
First CallJan 24, 2026
Last CallFeb 26, 2026
Total Talk Time17.8 min
Other RepsSantosh Singh, Krishna, Kanchana, Kanchana, Kanchana
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Technical Quality
0.0/10

Active Alerts

3
!

No Close Attempt: Bhavani

Bhavani did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Bhavani

Bhavani skipped both rapport building and needs discovery on call with None.

!

Low Performance: Bhavani

Bhavani scored 0.0/10 on call with None. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Unknown
Language Preference Tamil
Brand Awareness None
Readiness to Buy Cold
Lead Type b2c

Conversation Flow

Opening Type other
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:10 (11s)
Primary Language Tamil
Code Switching None
Total Speaker Turns 1
Rep Words / Customer Words 0 / 9
Rep Longest Monologue 0s
Customer Longest Monologue 4s
Silence Gaps (>2s) 1 (max 6.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:06
Customer speaking
The only audible part of the transcript where the customer mentions 'two or three lines' in Tamil.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer is speaking to a third party or themselves.

Call Transcript

Click to expand
Source File +917305126021 18-2-2026, 12-46-0pm.mp3
Transcript +917305126021_18-2-2026,_12-46-0pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19480