A
Call Intelligence
Sree Nivas with Bhavani — Feb 19, 2026 16:32
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Bhavani
Bhavani did not attempt to close on call with Sree Nivas. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
None
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:03 (64s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
82 / 24
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Intent
Actually I didn't check it out because... No no no.
|
no interest | Customer | No | direct questioning | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Referencing the lead form the customer filled. |
Key Moments
300:25
Product Mention
Agent introduces the 181 blood test, which is the primary reason for the call.
00:41
Customer Denial
Customer admits they didn't actually look at the content they submitted a lead for.
01:01
Final Rejection
Customer explicitly declines any wellness journey, ending the sales opportunity.
Discovery Questions
1
Q1
Are you planning to any any health related checkup and your body and planning to wellness like weight loss journey?
Resistance Signals
2
Actually I didn't check it out
No no no
Confusion Signals
2
in and out
what's this?
Topics Discussed
AIWO 181 Blood Test
Weight Loss
General Health Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting with 'Namaskaram'. |
| Discovery | 2 | neutral | Customer states they didn't check the details of what they signed up for. |
| Closing | 3 | neutral | Quickly ends the call with 'No no no. Thank you'. |
Call Transcript
Click to expand
Speaker 0
1.73s
Hello
Speaker 1
2.97s
Hello.
Speaker 0
3.99s
Hi sir. Namaskar.
Speaker 1
7.05s
Namaskaram sir.
Speaker 0
8.23s
ya sir. sir actually i am bhavani from iwo sir.
Speaker 1
13.11s
Hi.
Speaker 0
13.97s
bhavani from i o sir. a i w i o.
Speaker 1
19.09s
in and out.
Speaker 0
20.91s
yaa saar i o wellness center saar.
Speaker 1
24.45s
Okay.
Speaker 0
25.31s
regarding I received your message, uh IO one eighty one blood test sir. specific health issues only you have check up your body.
Speaker 1
34.69s
That's why I need to get a
Speaker 0
39.55s
what's this? saari.
Speaker 1
41.87s
Actually I didn't check it out because
Speaker 0
44.43s
Okay.
Speaker 1
44.51s
Okay.
Speaker 0
49.13s
Okay.
Speaker 0
51.51s
Okay, so are you planning to any any health related checkup and your body and planning to wellness like weight loss journey?
Speaker 1
61.05s
No no no.
Speaker 0
62.03s
Naan thank you sir.