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Call Intelligence

Karthick with Bharath Kumar — Feb 16, 2026 17:15

Deal Closed Hot
Customer Karthick
Phone +919994910973
Rep Bharath Kumar
Team Sales
Date 2026-02-16 17:15
Duration 4:00
Source None

Call History

6 attempts
Total Attempts6
First CallJan 30, 2026
Last CallFeb 16, 2026
Total Talk Time33.9 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹10,260
Purchase Date Feb 16, 2026
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Professional
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Functional
Rapport Building Missing
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Consultative/Order Management
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 4:00 (241s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 66
Rep Words / Customer Words 248 / 282
Rep Longest Monologue 12s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Product Expiry

Objections

2
Objection Category Raised By Handled Technique Quality
Short Expiry (Short ED)
NAC vendaam, adhu vandhu short ED.
 product quality Customer Yes acceptance and removal Excellent
Shelf life less than 1 year
fresh adhellam oru year-aavadhu venum.
 product quality Customer Yes alternative suggestion Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
curcumin (kukku meen) Customer -- Neutral Customer wants one unit.
nac Customer -- Negative Customer rejects due to short expiry (Short ED).
max plus Rep -- Negative Rep checks if November expiry is okay.
omega 3 Customer -- Positive Customer decides to switch from Double to Triple strength.

Key Moments

3
00:37
Rejection of NAC
Customer establishes a hard rule about 'Short ED' (Expiry Date).
02:16
Switch to Triple Strength Omega
Successful upsell/modification to a higher value product.
03:49
Payment Confirmation
Customer commits to sending the amount immediately upon receiving the invoice.

Discovery Questions

3
Q1 Edhu sir, edhai solreenga sir?
Q2 Max Plus November varaikkum irukku, okayngala adhu?
Q3 Omega double remove pannuttungala, irukkattungala sir?

Trust Signals

2
Customer asks for brochures to print out
Customer requests bank details for immediate transfer

Enthusiasm Signals

1
Interest in Triple Strength Omega

Resistance Signals

1
Rejection of products with less than 1 year expiry

Confusion Signals

1
Initial confusion about which software/product was being discussed

Topics Discussed

Product Expiry Inventory Management Omega 3 Strengths Marketing Brochures Bank Transfer Payment

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Worried about expiry dates and software.
Middle 2 neutral Systematically removing and adding items to the order.
Closing 3 positive Agrees to payment once invoice is updated.

Call Transcript

Click to expand
Source File +919994910973 16-2-2026, 5-15-6pm.mp3
Transcript +919994910973_16-2-2026,_5-15-6pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19476