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Call Intelligence

Karthick with Bharath Kumar — Feb 16, 2026 16:02

Deal Closed Hot
Customer Karthick
Phone +919994910973
Rep Bharath Kumar
Team Sales
Date 2026-02-16 16:02
Duration 3:40
Source None

Call History

6 attempts
Total Attempts6
First CallJan 30, 2026
Last CallFeb 16, 2026
Total Talk Time33.9 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Karthick. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹10,260
Purchase Date Feb 16, 2026
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative / Inventory-based
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 3:40 (221s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 384 / 292
Rep Longest Monologue 12s
Customer Longest Monologue 14s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Quality

Objections

1
Objection Category Raised By Handled Technique Quality
Stock freshness concern
Ippa vaanga venaam fresh stock varumbodhu ungalukku inform panren appo udane vaangitteenganna fresh-aa irukkum sir.
 product quality Customer Yes proactive honesty Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
collagen Customer 3000.00 Interested Discussion on 500g vs 250g quantities.
purple/orange sweet potato Rep -- Other Customer asking about vegetables mentioned previously.
butternut squash / kabocha squash Customer -- Interested Agent suggesting other high-moving items.

Key Moments

3
00:33
Invoice Name Confirmation
Confirms the B2B nature of the transaction for 'JJ Medical'.
01:49
Agent advises against buying current stock
High trust-building moment where agent prioritizes quality over immediate sale.
03:32
Payment Request
Customer proactively asks for bank details, signaling a closed deal.

Discovery Questions

2
Q1 Sir collagen vandhu aadhuvum kg venumngala ondru kg-aa sir?
Q2 Adhu ungalukkagavo illa sell panna poreengala sir?

Trust Signals

3
Sharing business name for invoicing
Asking for bank details for direct transfer
Relying on agent's advice on stock freshness

Enthusiasm Signals

2
Asking for more product names to research
Requesting 2kg of each vegetable variety

Confusion Signals

1
Confusion over squash types (Butternut/Kabocha)

Topics Discussed

Collagen pricing and quantity B2B Invoicing Exotic vegetables (Sweet Potato, Squash) Shelf life and stock freshness Payment logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about collagen.
Middle 2 neutral Engaging in discussion about exotic vegetables and shelf life.
Closing 3 neutral Requesting payment details to finalize the order.

Call Transcript

Click to expand
Source File +919994910973 16-2-2026, 4-2-27pm.mp3
Transcript +919994910973_16-2-2026,_4-2-27pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19475