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Call Intelligence

Karthick with Bharath Kumar — Feb 16, 2026 15:44

Deal Closed Hot
Customer Karthick
Phone +919994910973
Rep Bharath Kumar
Team Sales
Date 2026-02-16 15:44
Duration 1:38
Source None

Call History

6 attempts
Total Attempts6
First CallJan 30, 2026
Last CallFeb 16, 2026
Total Talk Time33.9 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Karthick. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹10,260
Purchase Date Feb 16, 2026
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Professional
Budget Sensitivity Low
Readiness to Buy Ready
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Professional
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Administrative resolution
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 1:38 (98s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 31
Rep Words / Customer Words 112 / 248
Rep Longest Monologue 8s
Customer Longest Monologue 10s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Administrative

Objections

1
Objection Category Raised By Handled Technique Quality
Missing GST Number
Sir, namma kadaikku GST number-e kidaiyadhungala sir?
 compliance/administrative Customer Yes clarification/policy explanation Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
omega 3 Rep 1860.00 Positive The item being invoiced at the end of the call.

Key Moments

3
00:15
GST Query
The customer raises a potential blocker regarding GST compliance.
00:55
Business Credibility
Customer mentions 26 years in business, establishing trust and authority.
01:30
Closing Agreement
Agent confirms invoice generation, effectively closing the deal.

Trust Signals

2
Sharing business history (26 years)
Explaining self-declaration process

Resistance Signals

1
Initial hesitation due to internal query about GST

Confusion Signals

1
Confusion over whether GST is mandatory for the transaction

Topics Discussed

GST Compliance Business Turnover Drug License (DL) Invoicing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about GST requirements.
Middle 2 neutral Explaining his business turnover and 26 years of experience.
Closing 3 positive Agrees to the invoice generation.

Call Transcript

Click to expand
Source File +919994910973 16-2-2026, 3-44-15pm.mp3
Transcript +919994910973_16-2-2026,_3-44-15pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19474