A
Customer Karthick
Phone +919994910973
Rep Bharath Kumar
Team Sales
Date 2026-01-30 18:59
Duration 16:59
Source None

Call History

6 attempts
Total Attempts6
First CallJan 30, 2026
Last CallFeb 16, 2026
Total Talk Time33.9 min
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
95.0%
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹10,260
Purchase Date Feb 16, 2026
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive / Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Professional
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Consultative / Partnership
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 16:59 (1019s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 186
Rep Words / Customer Words 842 / 1456
Rep Longest Monologue 28s
Customer Longest Monologue 64s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Administrative

Objections

1
Objection Category Raised By Handled Technique Quality
Invoice Split-up
Andha invoice split up ketturundheengala sir? ... avanga insurancekkaaga dhaan claim pandrathukkaaga dhaan kekkuraanga.
administrative Customer Yes policy explanation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
partnership program Customer Mentioned Interested Discussing margins, commissions, and stock levels.
thyrocare tests Customer -- Negative Customer wants split bills for insurance claims.
omega 3 Rep 1860.00 Positive Referenced in CRM as the final purchase.

Key Moments

4
00:49
Billing Objection Handling
Rep successfully navigates a potential friction point regarding insurance claims.
05:48
Sales Projection
Customer commits to a potential 1 Lakh+ monthly sales volume, qualifying himself as a high-value lead.
06:05
Pharmacist Revelation
Customer reveals 30 years of experience, changing the call dynamic to a professional partnership.
13:16
CEO Mention
Rep mentions the CEO's recent visit to Coimbatore, building high-level brand authority.

Discovery Questions

3
Q1 Generally B to B-na ethanai percent sir commission eduppanga?
Q2 One month-ukku ethanai units sell panra maadhiri irukkum?
Q3 Unga pharmaku per edhaachum per irundhaa solreengalaa sir?

Trust Signals

3
Sharing personal photos
Discussing son's career
Inviting rep to Tiruppur for a meeting

Enthusiasm Signals

3
Projecting 1 Lakh+ sales
Mentioning 40,000 subscribers/reach
Desire to meet the CEO

Resistance Signals

1
Initial disappointment over Thyrocare billing split

Confusion Signals

1
Rep not being able to recognize the customer's face

Topics Discussed

GST Billing Insurance Claims B2B Commissions Pharmacy Management Diabetes/BP Patient Data Thyrocare Camps MLM Wellness Products Family Business Succession

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Concerned about invoice split for insurance.
Discovery 2 neutral Sharing 30 years of pharmacy experience.
Pitch 3 positive Excited about B2B potential and 'dream comes true' meeting.
Closing 4 positive Friendly exchange about photos and personal connection.

Call Transcript

Click to expand
Source File +919994910973 30-1-2026, 6-59-46pm.mp3
Transcript +919994910973_30-1-2026,_6-59-46pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19473