A
Call Intelligence
Karthick with Bharath Kumar — Jan 30, 2026 11:32
Deal Closed
Hot
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹10,260
Purchase Date
Feb 16, 2026
Discount Offered
23.80%
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
85% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:56 (236s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
248 / 412
Rep Longest Monologue
10s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Paperwork/Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Insurance Claim Eligibility
wellness-oda bill-ukku namma eligible kidaiyaathu (We are not eligible for wellness bills)
|
paperwork/process | Customer | Yes | commitment to investigate | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 10000.00 | Interested | Customer needs specific billing descriptions for Star Health insurance claim. |
| supplements | Customer | -- | Excited | Customer mentions using claim money to buy supplements. |
| b2b order | Customer | 25000.00 | Excited | Customer mentions having a value of 25,000 ready for an order. |
Key Moments
301:00
Insurance Claim Requirement
Customer explains that Star Health requires specific medical descriptions (DEXA/Thyrocare) rather than 'wellness' labels to process the claim.
02:13
Agent's Commitment
Agent agrees to talk to the finance department to see if they can accommodate the billing request.
03:35
B2B Order Reveal
Customer reveals they have 25,000 INR ready for an order, significantly increasing the deal's potential value.
Discovery Questions
2
Q1
Ippa thanithaniya venumnu ketkureenga correctungala?
Q2
Avanga sit up panni tharaangala eppadi panraangannu enakku idea illa sir, naan vena ketuttu ungalukku naan thirumba kooppittungala?
Trust Signals
3
Sharing insurance agent's advice
Willingness to place a 25k order
Long-term follow-up since December
Enthusiasm Signals
1
Quote: 'nallaa namma supplementary vaangi enjoy pannalaam' (We can buy supplements and enjoy)
Resistance Signals
1
Concern about bill eligibility for insurance
Confusion Signals
1
Uncertainty about whether the company can provide split/detailed bills
Topics Discussed
Insurance Claims
Star Health
Billing Descriptions
DEXA Scan
Thyrocare
B2B Orders
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on technical billing issues. |
| Middle | 2 | neutral | Discussing how to get the insurance claim approved. |
| Closing | 3 | positive | Ready to place a large order once the billing is sorted. |
Call Transcript
Click to expand
Speaker 0
0.87s
Hello.
Speaker 1
2.69s
Sir eemaalum check pannitten, check pannikkoonga correct-aa irukkumnu sollittu okay-nga okay-nga.
Speaker 0
25.49s
Alai
Speaker 0
28.31s
Hello
Speaker 1
28.89s
Aa sollunga sir.
Speaker 0
31.27s
Exam vandhu
Speaker 0
33.79s
Enna kettenna enakku vandhu climbing irukkudhunga, so hello.
Speaker 1
40.37s
Aa, kekkudhu sollunga sir.
Speaker 0
42.33s
Andha scan ippa Abhi scan-aa Aarthi scan adhula neenga idhu pannirundheenga illaangalaa?
Speaker 1
48.09s
Aamaanga mm.
Speaker 0
48.13s
Aamaanga.
Speaker 0
49.25s
Adhukkittu naan bills vaanginen, sarigala? Ennoda code number solli.
Speaker 0
54.41s
Mm, ippa ennanna nammaloda Thyroid Care-la Dexa-vudhu andha andha maadhiri edhavadhu description details-oda irundhadhunna Star Health-la enakku claim aayirum, yenna naan NGO pannanum illaiya?
Speaker 1
70.79s
Ippa thanithaniya venumnu ketkureenga correctungala?
Speaker 0
73.27s
Aamaanga adhu maadhiri irundhadhunna edhu eligibleo namma anuppichu vitta.
Speaker 0
78.77s
Kuduthuruvaanga yenna avanga wellness-oda bill-ukku namma eligible kidaiyaathu. Correct correct.
Speaker 1
82.57s
Correct correct aamaa aamaa sir
Speaker 0
84.25s
Aa claim panna mudiyaathu aana avanga enna sonnaanganna ungaloda scan aana thirumbi endha scan-aiyum edukkala.
Speaker 1
90.25s
Mm mm mm.
Speaker 0
91.05s
O R andha RT scan-la avanga accept pannittaanga, some naangu aayiram, aindhu aayiram value-la.
Speaker 1
96.65s
Mm.
Speaker 0
96.87s
Enakku idhu vandhu ippa neenga naan andha indha amount namma pay pannirukkom illanna, idhu indha value-kku dhaan venumnu kidaiyaadhu. Ippa aanaal vandhu idhukku neenga enna mudiyumo oru doctor consultation, DEXA illa indha Thyrocare-dhu oru namma oru padhinnaayirathu thaan illa irubathi thayirathu thaan adhu namma accepted.
Speaker 1
104.29s
Mm
Speaker 1
114.61s
Mm, puriyuthu puriyuthu.
Speaker 0
114.69s
Mm.
Speaker 0
115.99s
Evvalavu even vandhu adhula namakku ten kidaichaalum namakku prayojanam aagum.
Speaker 1
119.77s
Mm mm mm puriyuthu puriyuthu sir.
Speaker 0
121.61s
Idhudhaan ungakitta annaikku solliyirundhen.
Speaker 1
123.67s
Oh annaikku naan avangakitta sollitten naan, idhu maadhiri unga client oruthar vandhurukkaangannu sollittu, maybe avanga send pannirukkaangannu nenachen. Onnum idha naan financing-la kettu paarkkiren sir, neenga sonnadhu adhe vishayathai.
Speaker 0
134.09s
Mm mm mm.
Speaker 1
134.79s
Avanga sit up panni tharaangala eppadi panraangannu enakku idea illa sir, naan vena ketuttu ungalukku naan thirumba kooppittungala?
Speaker 0
140.97s
Idhaan okay sarigala, illainnaalum namakku onnum prachanai illai.
Speaker 1
142.97s
Okay.
Speaker 1
144.55s
Illa maximum try pannalaam sir, ungalukku avvalavu save aagudhunna namma yen sir summaa venumnaa?
Speaker 0
149.01s
Kandippa enakke vandhu ennanna ennoda namma insurance agent dhaan sonnaaru.
Speaker 1
150.99s
Ennoda.
Speaker 0
154.17s
Sir ungalukku indha hospital-la vandhu enna solli irukkiranganna ungaloda old reports-aiye avanga accept pannittaanga.
Speaker 1
159.23s
Mm.
Speaker 0
159.73s
Even indha Texas can idhugala ellame mention panni ezhudhi irukkanga.
Speaker 0
163.79s
Andha doctor-ku kooda vandhu avanga koduthathu kooda
Speaker 0
167.07s
Avanga ellam accept pannirukkaanga.
Speaker 1
168.79s
Mm
Speaker 0
169.47s
Neenga vandhu adhu onnum prachchanai illainna RT scan-la ketten, en code sonneenga, bill-aa irundhadhu.
Speaker 1
174.31s
Mm mm mm mm.
Speaker 0
175.27s
Adhu ellame namma vachu anuppichaachu.
Speaker 1
177.21s
Mm
Speaker 0
178.39s
Idhu kidaichudhunna namakku idhu namma evvalavu kidaikkum adhu ondrum prachinai illai, yenna naan andha kaasukku nallaa namma supplementary vaangi enjoy pannalaam.
Speaker 1
187.99s
Correct correct sir, naan try paaduren sir, idhu set up enakku kuduppaanganaannu enakku theriyala idha pathi.
Speaker 0
193.43s
Aa maximum
Speaker 1
193.45s
Naan maximum try panni adhai skip panni kudukura maadhiri naan enna panna mudiyumo paarkiren.
Speaker 0
197.99s
Appuram ennannaa inga ippo namma last month-la irundhu kettuttu irukkom December 13-kku vandhadhula irundhu.
Speaker 1
205.19s
Aamaamaam.
Speaker 0
206.55s
So other than vera yaar irukkaanga illa ennangirathaiyum enakku idhaan adhaiyum paarunga saringa.
Speaker 1
213.53s
B to B kandippaa sir.
Speaker 0
215.93s
Ennanna neenga first summa oru order-e raise pannanum, around naan oru irubathi aindhu vandhu value-kku vachirukken kaiyila.
Speaker 1
222.13s
Mm mm mm.
Speaker 0
224.35s
Illa.
Speaker 1
225.37s
Okay sir naan inga vera yaaraachum alternate unga kitta kuduthaa betteraa irukkumaannu naan paarthuttu ungalukku kuduppen okayngala.
Speaker 0
232.15s
Okay okaynga okay.
Speaker 1
233.87s
Okay, thank you.
Speaker 0
235.69s
Thank you.