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Call Intelligence

Karthick with Bharath Kumar — Jan 30, 2026 11:26

Deal Closed Hot
Customer Karthick
Phone +919994910973
Rep Bharath Kumar
Team Sales
Date 2026-01-30 11:26
Duration 3:15
Source None

Call History

6 attempts
Total Attempts6
First CallJan 30, 2026
Last CallFeb 16, 2026
Total Talk Time33.9 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹10,260
Purchase Date Feb 16, 2026
Discount Offered 23.80%
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type other
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 35% into call
Pitch Approach Consultative/B2B
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:15 (196s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 412 / 288
Rep Longest Monologue 22s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Quality

Objections

1
Objection Category Raised By Handled Technique Quality
Lack of previous follow-up
Avanga mail raise panna sonnaanga, appuram adhukkappuram avanga onnum contact pannala.
 service quality Customer Yes accountability & scheduling Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
supplements Customer -- Interested Customer wants to sell supplements in his shop.
invoice for previous purchase Customer -- Other Urgent request for a previous invoice.

Key Moments

3
00:30
Bike climbing mention
Established immediate rapport and verified customer identity.
01:15
B2B Interest Disclosure
Customer reveals he wants to sell supplements in his shop, shifting the lead from B2C to B2B.
03:00
Preference for Bharath
Customer explicitly asks Bharath to be his point of contact, showing high trust.

Discovery Questions

3
Q1 Endha number-la invoice raise panneengannu therinjukkalaangala?
Q2 B2B vandhu Tiruppur-la panna poreengala?
Q3 Medical shop-la irukkeengala thaniya?

Trust Signals

2
Customer specifically asked for Bharath to follow up instead of others
Customer shared his business location and type openly

Enthusiasm Signals

1
Explicitly stating he wants to sell the supplements in his shop

Resistance Signals

1
Frustration with previous lack of contact from 'Nalli Ma'am' after raising a mail

Confusion Signals

1
Initial confusion about which rep was calling

Topics Discussed

Invoice retrieval B2B sales Medical shop supply Tiruppur business Bike climbing supplements Internal staff availability (Nivedha, Nalli Ma'am)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer was unsure if he had the right number/person initially.
Middle 2 neutral Providing details for the invoice and explaining his business intent.
Closing 3 positive Happy with the commitment for the invoice and future B2B follow-up.

Call Transcript

Click to expand
Source File +919994910973 30-1-2026, 11-26-1am.mp3
Transcript +919994910973_30-1-2026,_11-26-1am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19471