A
Call Intelligence
Vijay Anand with Bharath Kumar — Feb 20, 2026 16:28
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
22% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
3:54 (234s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
45
Rep Words / Customer Words
218 / 342
Rep Longest Monologue
11s
Customer Longest Monologue
19s
Silence Gaps (>2s)
2 (max 68.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Incomplete information
Adippadaiye enakku puriyaama neenga solra onno rendo vandhu paathuttu naan subscribe pannittu... aiyyo naan idhukku pathi adhe panniruppenennu naan yosikka koodaadhu
|
information gap | Customer | Yes | agreement and compliance | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Neutral | Reviewing sent PDFs |
| healthcation program | Customer | -- | Neutral | Reviewing sent PDFs |
| seventy day program | Customer | -- | Neutral | Reviewing sent PDFs |
| beautification service | Rep | -- | Interested | Upselling additional services |
Key Moments
300:32
Customer lists all programs received
Shows high engagement and that the customer has actually read the marketing material.
01:15
Customer mentions family members
Expands the deal size potential from an individual to a family account.
03:26
Customer explains his decision-making logic
Crucial insight: he won't buy until he sees the 'full menu' to avoid regret.
Discovery Questions
1
Q1
Ippola irukkiradhu mothama indha naale naalu services thaangala? (Are these the only four services available?)
Trust Signals
3
Customer has already reviewed previous materials
Customer is asking for more services for family
Customer explains his logic for wanting the full catalogue
Enthusiasm Signals
2
Requesting 'everything' the company offers
Willingness to look at 2025 catalogue even if 2026 isn't ready
Resistance Signals
1
Hesitation to commit until the full service list is seen
Confusion Signals
1
Customer wants to avoid 'buyer's remorse' by seeing all options first
Topics Discussed
2-day program
5-day program
70-day program
P60 program
Beautification services
Educational programs
Service Catalogue 2025
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is polite and checks agent's availability. |
| Discovery | 2 | neutral | Customer is thorough, listing out the PDFs he received and asking for more. |
| Closing | 3 | neutral | Customer is waiting for the full catalogue to make a final decision. |
Call Transcript
Click to expand
Speaker 1
0.09s
Hello.
Speaker 0
1.35s
Sir, good evening sir.
Speaker 1
2.11s
Good evening sir, nalla irukkeengala?
Speaker 0
3.87s
Mm, nalla irukku sir, neenga free-ngala? Ippo pesalaama?
Speaker 1
4.41s
Appa neenga
Speaker 1
5.97s
Free thaan sir pesalaam sir.
Speaker 0
8.39s
Okay sir.
Speaker 1
9.25s
Mm.
Speaker 0
9.59s
Ippa paatheenganna.
Speaker 1
10.57s
Mm sollunga.
Speaker 0
13.33s
Io-la vandhuttu neenga rendu PDF anuppirukkeenga.
Speaker 1
17.49s
Aamaam sir.
Speaker 0
19.19s
Aa single.
Speaker 1
20.05s
Mm.
Speaker 0
20.47s
Onnu first idhu paatheenganna.
Speaker 0
24.71s
Two day program onnu.
Speaker 1
26.31s
Aamaa sir.
Speaker 0
28.21s
Next vandhu paatheenganna aindhu day program onnu.
Speaker 0
32.63s
Aduthathu ezhuvathu day program ondru correct-ungala?
Speaker 1
36.89s
Adhu illaama thaniya P sixty program idhellam vandhu vandhirukkum.
Speaker 0
39.91s
Aama sir, first ippa indha moonu program plus andha moondru aindhu-ndu oru brochure onnu anuppi irukkeenga.
Speaker 1
47.11s
Aa aamaa aamaa sir.
Speaker 0
48.91s
Ippola irukkiradhu mothama indha naale naalu services thaangala?
Speaker 1
51.97s
Idhai thaandi vandhu pathu lakku vandhu beautification service-nu ondru irukku sir, adhai ungalukku anuppalaam naan.
Speaker 0
58.25s
Adhuthaan sir, adhai anuppikkitteenga sir, ellame anuppitteengaannaa total-aa namma appadiye line-laye irukkura anuppunga sir, adhu konjam.
Speaker 1
64.11s
Appadinnaa
Speaker 0
65.29s
Aa
Speaker 1
68.05s
Education.
Speaker 1
72.05s
Beautification-rathu main-aa female avanga maadhiriye eduppaanga.
Speaker 0
75.85s
Paravalla sir, ennenna irukkudho ellame sollunga, edhu enakku set aagum, edhu family members-kku set aagum, enna edhunnadhu first naan therinjukkitta dhaan naan edhu onnume sollave mudiyum naanu.
Speaker 1
78.25s
Ethu enakku?
Speaker 1
83.51s
O appadingala ore nimisham.
Speaker 0
88.03s
Mm
Speaker 1
156.21s
Educational program irukku sir, adhoda full details-um vandhu cosmology team kitta irukku, naan vaangi send panren sir, okay-ngala? Ippave ippave venumna oru pathu minutes time kudunga, adhoda idhu mattum send panren sir ungalukku.
Speaker 0
167.63s
Saringa sir, neenga anuppitte kooppidunga sir. Sir, idhu illama vera vera ennenna irukkudho enakku oru vishayam ennakka naanu first full-aa therinjukkuven naanu. Full-aa therinjukkittu dhaan edho onnume naan think pannuven naanu. Enakku idhu illama vera ennenna programs, schemes, vera ennenna ungaludhu irukkudho, services irukkudho ellame enakku detail-aa anuppidunga. Anuppittu appurama enakku kooppidunga sir.
Speaker 1
169.19s
Aa
Speaker 1
186.73s
Onnum illa sir, naan service catalogue-e ungalukku naan anuppuren. Yen anuppama vachirukkirenna, ithu rendu aayirathu irubathi aindhu-voda catalogue thaan. Irundu aayirathu vandhu ready pannirukken.
Speaker 0
193.29s
Sir paravaalai sir, onnumae prachannai illai, neenga adhaiye anuppunga, adhula ennenna irukkudhunnadha paarthu naan purinjukkiren naanu, onnum prachannai illai, irandu aayirathu irandu aaru irundhuchunna anuppidunga, illaina irandu aayirathu irandu aivadhu anuppunga, vera enna panna mudiyum?
Speaker 1
204.59s
25 anuppichukkalaam sir ungalukku. Okay.
Speaker 0
206.51s
Okay sir, vera ennenna irukkudho ellame anuppidunga sir. Anuppunaadhaan sir customer aagi enakku unga kitta ennenna irukkudhunnu naan therinjukkanum mudhalla. Adippadaiye enakku puriyaama neenga solra onno rendo vandhu paathuttu naan subscribe pannittu vandhuttu appuramaa anga vandhadhukku appuramaa aiyyo naan idhukku pathi adhe panniruppenennu naan yosikka koodaadhu, puriyudhungala?
Speaker 1
211.09s
Okay.
Speaker 1
213.95s
Adichu.
Speaker 1
223.01s
Correct correct.
Speaker 0
224.99s
Aa.
Speaker 1
226.67s
Aa service catalogai ungalukku kaamichirundhen sir naan.
Speaker 0
229.07s
Sir, adhu ennenna irukkudho ellame anuppidunga sir, anuppitte enakku kooppidunga sir, thanks.
Speaker 1
232.57s
Okay sir thank you.
Speaker 0
233.63s
Ok.