A
Call Intelligence
Vijay Anand with Bharath Kumar — Feb 18, 2026 13:43
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Excellent
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
5:10 (310s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
482 / 394
Rep Longest Monologue
42s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is this information just what's on the website?
Sir, sir, ippa idhu ellame vandhu unga websitela irukku, adhai paarthu solreengala illa?
|
trust/value | Customer | Yes | differentiation | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Discussion on whether this is part of IO 360 or separate. |
| aiwo 360 program | Customer | -- | Positive | Primary interest of the call. |
| healthcation program | Customer | -- | Committed | Discussion of residential/intensive health programs. |
| beautification program (10-day) | Customer | -- | Interested | Mentioned as a separate category. |
Key Moments
301:40
The Great List
Rep lists over 15 high-end medical services, establishing significant authority and value.
02:31
Website vs Internal Info
Rep successfully handles the customer's doubt about the uniqueness of the information.
04:27
The Brunch/Laptop Pivot
Rep manages the transition to digital document sharing while respecting the customer's current activity.
Discovery Questions
3
Q1
IO three sixty-naa enna? (What is IO 360?)
Q2
Indha maadhiri vera innum vera ennenna irukku? (What else is there like this?)
Q3
Indha health care program-la irukka service... adhai paarthu ungalukku sollittu irukken?
Trust Signals
3
Customer initiated the call
Customer asks for specific details not on the website
Customer agrees to a timed follow-up
Enthusiasm Signals
2
Asking for 'everything' to be explained
Requesting the 10-day beautification program details
Resistance Signals
1
Slight skepticism about whether the info is just from the website
Confusion Signals
1
Confusion between IO 181 and IO 360
Topics Discussed
IO 360 Plan
IO 181 Blood Test
Diagnostic Tests (MRI, Dexa, VO2 Max)
Residential Programs (2, 5, 7 days)
Beautification Program
WhatsApp Document Sharing
Follow-up Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is focused on getting specific information. |
| Information Gathering | 2 | neutral | Customer listens intently to the long list of tests. |
| Closing | 3 | neutral | Agrees to a follow-up call after reviewing WhatsApp documents. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello.
Speaker 1
1.97s
Sir, good afternoon sir.
Speaker 0
2.85s
Good afternoon sir, free aayidungalaa sir?
Speaker 1
5.23s
Aa sir theerkku sollunga sir.
Speaker 0
6.31s
Mm sollunga sir, namma andha plan iGo three sixty-kkaaga kettirundhenla sir.
Speaker 1
10.93s
Aamaam sir.
Speaker 0
11.91s
Adhu eppo ungalukku edhaachum free time irukkula illa vera edhaachum questions edhaachum irukkungala sir? Iola kekkuradhukkaaga call pannirundhen sir.
Speaker 1
19.03s
Adhuthaan ippo.
Speaker 1
21.87s
Ippo IO-la vandhuttu.
Speaker 0
23.85s
Mm sollunga.
Speaker 1
25.21s
Ennenna vandhu irukku sir actually-aa, total-aa first IO three sixty-naa enna? Indha maadhiri vera innum vera ennenna irukku appadindradhu ellame sonneenganna.
Speaker 1
36.77s
Ennannadhu enakku better-aa understand aagumo aduthadhu kekkuren.
Speaker 0
39.47s
Ippadingala, ore issue irukku, nammalathu IO one eight one blood test pathi ellam kelvippattukkalaam, andha mental station-la appa sonnadhu ellam.
Speaker 1
47.29s
Aama sir, mental station-la andha onnootru enbadhu parameters ennamo paarkurennu sollittu sonnaanga, adhu peru IO three sixty-ngala?
Speaker 0
53.01s
Illa illa, adhu vandhu IO one eighty one, three sixty-kkulla adhu thaniya oru package, idhu thaniya edukkuradhaanaalum edukkalaam sir, package edukkuradhaanaalum edukkalaam namma.
Speaker 1
60.73s
Sir, ippo adhudhaan ippa enakku vandhuttu.
Speaker 1
63.91s
aiōṉṟatu maṭṭantāṉ ē i ḍabliū maṭṭantāṉ teriyum. ē i ḍabliūkkuḷḷāṟa eṉṉeṉṉa irukkutu? 1 2 3 4 5 5 irukkutā illa 3 irukkutā 10 irukkutā eṉṉaṉṟatu eṉṉaṉa coṉṉīṅkaṉṉā ōvvōṉṉum iṉṭivijuval pēkējumē eṉṉikku eksplaiṉ paṇṇuṅkaṉṉu kēkkirēṉ.
Speaker 0
66.93s
Ae.
Speaker 1
77.93s
Outline-aa oru oru vaarthaiyila I mean AIO-la first idhu idhu irukkudhu, second idhu idhu irukkudhu, third idhu idhu irukkudhu, andha maadhiri kekkuren naanu.
Speaker 0
77.95s
Okay
Speaker 0
79.99s
I mean
Speaker 0
87.37s
Naan vandhu ungalukku first individually sollittungala illa package-aave sollittungala sir?
Speaker 1
91.19s
Neenga individually-avum sollunga, appuram package-avum sollunga, totally-aa ellame solli mudichirunga.
Speaker 0
95.19s
Appadingala, okay okay naan ungalukku solren paarunga, IO-la ennenna service irukkunnu naan first solren sir ungalukku.
Speaker 1
96.29s
Mm.
Speaker 0
100.81s
First vandhu IO nooru ettu ondru naan sonnen paatheengala, adhu namakku cover aayidudhu.
Speaker 1
103.23s
Mm.
Speaker 0
104.45s
Adhu illaama Vivo 2 Max test irukku sir nammakitta.
Speaker 1
107.37s
Mm.
Speaker 0
107.85s
RMR test irukku sir.
Speaker 0
109.97s
Dexa scan irukku sir.
Speaker 1
112.09s
Okay.
Speaker 0
112.85s
Whole body MRI ketkudhu nammakitta.
Speaker 1
115.65s
Okay.
Speaker 0
116.13s
Amino acid test irukku, food intolerance test irukku sir.
Speaker 1
120.07s
Okay.
Speaker 0
120.21s
e t g, e ko, t m t, chest x-ray, u s g, whole body abdomen, c t calcium score.
Speaker 1
126.77s
Mm
Speaker 0
127.99s
Gut microbe test, psychological assessment.
Speaker 1
131.73s
Mm
Speaker 0
132.07s
Epigenetic test-ku epigenetic age test sir.
Speaker 1
135.03s
Mm mm mm.
Speaker 0
135.71s
Sleep apnea test.
Speaker 1
137.19s
Mm
Speaker 0
137.19s
Mean test psychological consultation.
Speaker 1
140.55s
Mm
Speaker 0
140.99s
Knowledge session.
Speaker 1
142.49s
Mm
Speaker 0
142.89s
Doctor consultation.
Speaker 1
144.51s
Mm
Speaker 0
145.09s
Diet consultation physiotherapy.
Speaker 0
147.85s
Services.
Speaker 1
148.59s
Sir, sir, ippa idhu ellame vandhu unga websitela irukku, adhai paarthu solreengala illa? Illai illai.
Speaker 0
151.87s
Illa illa, nammakitta nammaloda service-kunnu thaniya engitta onnu irukku, website-la irukkaadhu.
Speaker 1
155.99s
O appadingala, enakku vandhuttu ippa adhai appadiye WhatsApp pannunga sir, appadiye paarkiren naanu.
Speaker 0
158.33s
Aa ore nimisham.
Speaker 1
159.81s
Appadiye line-laye irukkuren.
Speaker 0
160.95s
Line-la irukka appadi WhatsApp pannunga.
Speaker 1
162.17s
Aa haa
Speaker 0
166.17s
Adhuthaan ungalukku call-la sonnaa free-aa irukkurathukkaaga adhaan ungalukku send pannitte paarkalaamnu paarthen.
Speaker 1
170.05s
Ippa paravaalla paravaalla sir please.
Speaker 0
207.25s
Indha health care program-la irukka service, adhula dhaan ellaam service irukkuradhunaala adhai paarthu ungalukku sollittu irukken sir.
Speaker 1
212.69s
Ok.
Speaker 1
214.35s
Mm adhaan sir, ippo AIWO Health Care Program-ndradha anuppirukkeenga.
Speaker 0
219.65s
Mm mm mm.
Speaker 1
221.41s
Aa
Speaker 0
221.91s
Idhula vandhu neenga ezhu days eduthukkonga, ezhu days-la dhaan ellame cover aayirukkum, adhula ungalukku ennenna thevainu sonneenganna ungalukku etha maadhiri customized-aa oru program namma ready panni kuduthukkonga.
Speaker 1
230.51s
Okay purinjithu sir, ippa idhula vandhu AIWO.
Speaker 1
233.25s
Two day program-nu onnu irukkudhu, two days one night.
Speaker 0
234.97s
Aamaam.
Speaker 0
236.67s
Mm.
Speaker 1
237.03s
AWO-la aduthathu paatheenganna.
Speaker 1
240.35s
Aindhu days naangu night-nu ondru irukkudhu.
Speaker 0
242.25s
Aamaam aamaam sir.
Speaker 1
243.57s
Okay, adhukku aduthadhu paatheenganna ezhu day program, ezhu days aaru night-nu onnu irukkudhu.
Speaker 0
249.69s
Aamaa sir.
Speaker 1
250.71s
So total-aa paatheenganna moonae moonu program dhaan AIW-la correct-ungala?
Speaker 0
254.35s
Idhai thaandi onnu irukku, adhu pathu day program beautification program-aa? Adhu thani category-la irukku.
Speaker 1
259.55s
Adhum naan anuppunga sir.
Speaker 0
261.23s
Athu ungalukku oru
Speaker 0
267.17s
Sir, adhu oru naan oru aindhu minutes naan inga brunch-ukkaaga vandhurukken, naan laptop-la irukku, adhula poyittu naan ungalukku send pannurungala?
Speaker 1
272.83s
Saringa sir okay adhula poyittu enakku andha idhaiyum send pannidunga.
Speaker 0
273.59s
Adhula poyittu enakku
Speaker 1
276.29s
Send pannittu send pannittu call pannunga namma pesuvom.
Speaker 0
278.27s
Return pannittu call pannunga namma.
Speaker 0
280.07s
Okay sir, definitely sir, irukkira ellame naan send pannittu samples pottada ellame send panniduren.
Speaker 1
284.29s
Aa athu
Speaker 0
284.51s
Athu thirty minutes kazhichu neenga Blue Tick vandha perukku oru thirty minutes kazhichu naan call pannuren, athuvaraikkum full-aa neenga paarunga ennenna reports eppadi irukkunnu sollittu.
Speaker 1
292.47s
Okay okay sir, enakku onnum issues illa, neenga anuppittu enakku neenga anuppurathukku eppadi irundhaalum oru kaal mani neram arai mani neram aagum illaingala?
Speaker 0
298.49s
Saapittu varathukkulla anupichiduren. Neenga anupichittu oru done-nu mattum message podunga. Naan call back kodukkiren.
Speaker 1
300.25s
Aa.
Speaker 1
303.91s
Sir adhellam onnum prachannai illai, neengal call back direct-aa kooda pannunga, no issue.
Speaker 0
306.77s
Oh okay okay.
Speaker 1
308.07s
Okay sir right thank you.
Speaker 0
308.81s
Thank you friends.