A
Call Intelligence
Vijay Anand with Bharath Kumar — Feb 18, 2026 10:33
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Influencer/Purchaser
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
29% into call
Pitch Approach
Educational/Product-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:51 (51s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
118 / 58
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Driving
Mm sir, ippo actually-aa driving-la irukken, oru ondru hour kazhichu call pannunga
|
time | Customer | Yes | agreement and flexibility | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mounjaro | Rep | -- | Interested | Discussed as a new product for fat burning launched recently. |
| dexa scan | Rep | -- | Neutral | Suggested as a first step for assessment. |
Key Moments
300:15
Product Identification
Agent identifies the product as Mounjaro for fat burning.
00:32
Target User Clarification
Customer reveals the treatment is for his wife, changing the sales dynamic to a proxy-buyer.
00:43
Callback Agreement
Ensures the lead remains open despite the current interruption.
Discovery Questions
1
Q1
Adhe dhaana adhu? (Is that the same one?)
Trust Signals
2
Customer asks specific questions about the product
Customer clarifies the intended user (wife)
Enthusiasm Signals
1
Prompting for more info: 'Adhu enna sir? Adhu konjam tharava?'
Resistance Signals
1
Time constraint (driving)
Topics Discussed
Mounjaro
Fat burning
YouTube Reels
DEXA Scan
Wife's health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying video source. |
| Discovery | 2 | neutral | Asking about the fat burning product. |
| Closing | 3 | positive | Politely asking for a callback due to driving. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 0
2.03s
Sir andha video kitta kitta ezhu publish aagi ondru and half to rendu years aayiduthu sir adhu.
Speaker 1
7.03s
Appadingala?
Speaker 0
7.71s
Aama, adhu adhukku munnadi indha videovai namma vera yedho YouTube third party YouTube channel-la vandhu cut panni potturukkaanga reels paarunga.
Speaker 1
13.61s
Sari, adhu enna sir? Adhu konjam tharava?
Speaker 0
15.93s
Adhu Monjara-nnu solli pudhusa onnu vandhirukku sir, indha maadhiri fats burn pandradhukkaga.
Speaker 1
20.11s
Adhe dhaana adhu?
Speaker 0
20.75s
Aa
Speaker 0
21.27s
Adhu appa sollu, andha introduce pannadhe ippa recent oru aaru months munnadi dhaan launch-e pannaanga sir adhu.
Speaker 1
26.51s
Sari sari sari.
Speaker 0
27.73s
Neenga vandhu adhu maadhiri pannalaam sir, nammalum namma first DEXA scan idhellam eduththeenganna ungaludaiya.
Speaker 1
32.35s
Sir illa illa sir adhu enakku ketkala naanu adhu en wife-ukku ketten.
Speaker 0
35.23s
Mm mm.
Speaker 1
35.63s
Sir, ippo ennannakka.
Speaker 0
37.35s
Mm.
Speaker 1
37.99s
Mm sir, ippo actually-aa driving-la irukken, oru ondru hour kazhichu call pannunga, namma free-aa detailed-aa pesuvom.
Speaker 0
43.53s
Onnum illa sir, neengale free-ya irukkumbodhu call pannuvanga, okay-ngala? Neenga endha time call pannalum namma eduthu pesalaam.
Speaker 1
48.63s
Okay sir, right sir, thank you.
Speaker 0
49.69s
Okengala, thank you, thank you.