A
Call Intelligence
Vijay Anand with Bharath Kumar — Feb 18, 2026 10:23
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Interested
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
30% into call
Pitch Approach
Reactive/Educational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:27 (88s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
27
Rep Words / Customer Words
102 / 88
Rep Longest Monologue
12s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cost concern
Very very costly. Kattaiyaaga irukkalaam.
|
price | Customer | Yes | acknowledgement | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| visceral fat reduction program | Customer | -- | Interested | Customer saw a video claiming 30% visceral fat reduction in 28 days. |
Key Moments
300:14
Rapport building via Thailand trip mention.
Establishes a high level of trust and familiarity.
00:27
Customer asks about 28-day visceral fat reduction.
Identifies the core sales opportunity and customer's specific pain point.
01:23
Agreement to forward the video.
Sets a clear next step for the sales process.
Discovery Questions
2
Q1
Thailand trip-laam eppadi sir pochu?
Q2
Neenga adhu yaaroda Rangaraj Pandey saaroda interview-la paatheengala?
Trust Signals
2
Sharing personal travel details
Asking for specific technical clarification
Enthusiasm Signals
1
Referencing a specific video and time-frame (28 days)
Confusion Signals
1
Unsure of the speaker in the video (Pandey vs Mohan Jaroah)
Topics Discussed
Thailand Trip
Visceral Fat Reduction
28-day program
Rangaraj Pandey Interview
Mohan Jaroah
Program Cost
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warmly responds to the agent's greeting. |
| Discovery | 2 | neutral | Asks specific questions about the visceral fat reduction concept. |
| Closing | 3 | positive | Agrees to receive the forwarded information. |
Call Transcript
Click to expand
Speaker 1
0.11s
Hello.
Speaker 0
0.25s
Hello.
Speaker 0
2.73s
Hello.
Speaker 0
4.47s
Hello Sir.
Speaker 1
7.91s
Hello.
Speaker 0
8.77s
Sir kekkudhungala?
Speaker 0
11.21s
Aa, eppadi sir irukkeenga? Nallaa irukkeengala?
Speaker 1
13.13s
Mm nallaa irukku thanni nambi irukkeenga.
Speaker 0
14.53s
Nalla irukkum sir, Thailand trip-laam eppadi sir pochu?
Speaker 1
17.51s
Aa nalla pochu.
Speaker 0
18.75s
Okay okay okay sir.
Speaker 1
21.49s
Sir, avanga sir, unga peru Maruthu sir.
Speaker 0
24.85s
Aa Bharat Dham sir, Bharat Dham.
Speaker 1
26.03s
Ok fine
Speaker 1
27.21s
Sir ippo idhula ippo sirukku oru video onnu paarthen, adhula vandhuttu visceral fat vandhu muppai percentage vandhu irubathi ettu days-la reduce panrom appadinnu sollirundhaaru, adhu enna sir oru concept?
Speaker 0
28.07s
Mm.
Speaker 0
37.35s
Ippadi days-la use pandrathukkaga.
Speaker 1
42.01s
Oru oru
Speaker 0
43.69s
Aa okay.
Speaker 1
57.41s
Very very costly.
Speaker 1
67.23s
Kattaiyaaga irukkalaam.
Speaker 0
68.15s
Aa, ketkudhu ketkudhu sir.
Speaker 1
70.33s
Mm sir, adhudhaan ippo adhu enna sir concept adhu?
Speaker 0
73.77s
Sir, neenga adhu yaaroda Rangaraj Pandey saaroda interview-la paatheengala?
Speaker 1
78.11s
Aa vena, andha idhu ungalukku forward pannittungala?
Speaker 0
81.01s
Forward panni enakku therinju Mohan Jaroah thaan appadi sollirukkarunnu ninaikkiren sir.
Speaker 1
83.99s
So appadingala, okay forward panren paarunga.
Speaker 0
85.91s
Aa forward okay.
Speaker 1
86.75s
Ok sir.