A
Call Intelligence
Vijay Anand with Bharath Kumar — Jan 27, 2026 11:53
Deal Lost
Warm
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vijay Anand.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:18 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
28 / 24
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Sir actually oru chinna meeting-la irukken naanu, neenga oru after moonu o'clock enakku call pannunga sir.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Key Moments
200:06
Brand Recognition
Customer says 'Sir puriyuthu sir' (I understand/recognize you), indicating existing rapport or brand awareness.
00:10
Callback Request
Customer provides a specific time (after 3 PM), which is a high-intent signal compared to a vague 'call later'.
Trust Signals
1
Customer recognizes the rep and the brand immediately ('Sir puriyuthu sir').
Topics Discussed
Rescheduling
Meeting conflict
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the caller. |
| Middle | 2 | neutral | Explains he is in a meeting and requests a callback. |
| Closing | 3 | positive | Ends with 'Welcome sir'. |
Call Transcript
Click to expand
Speaker 0
0.51s
Aa sollungalaa?
Speaker 1
0.59s
Aa sollungalaa?
Speaker 1
1.51s
Bharath
Speaker 0
2.25s
Sooju eduthukkonga.
Speaker 0
3.45s
Inga
Speaker 0
4.39s
Sir.
Speaker 1
5.07s
Bharath pellaam sir, I-vula irundhu.
Speaker 0
6.77s
Sir puriyuthu sir.
Speaker 1
8.11s
Aa, further update enna assistant?
Speaker 0
10.71s
Sir actually oru chinna meeting-la irukken naanu, neenga oru after moonu o'clock enakku call pannunga sir.
Speaker 1
14.13s
Aa onnum problem illa.
Speaker 1
16.33s
Aa okay sir definitely welcome sir thank you thank you.
Speaker 0
17.29s
Welcome sir.