A
Call Intelligence
Vijay Anand with Bharath Kumar — Jan 26, 2026 11:45
Deal Lost
Warm
Call History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vijay Anand.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vijay Anand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:09 (10s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
32 / 6
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:05
Callback Agreement
The agent successfully deferred the conversation to a better time, maintaining the lead's interest.
Topics Discussed
Scheduling
Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the agent. |
| Closing | 2 | neutral | Customer agrees to a callback. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello, hello, hello sir.
Speaker 0
2.87s
Sir I was Bharat sir Bharat Bharat Bharat sir.
Speaker 1
3.17s
Bible vandhu Bharat
Speaker 0
5.73s
Aamaa sir, oru onnu hour sir kooppiduren.
Speaker 0
7.47s
Aa no problem sir. Okay sir thank you. Okay.
Speaker 1
8.87s
Okay sir thank you.