A
Call Intelligence
Surendharan with Bharath Kumar — Feb 17, 2026 10:15
Deal Lost
Cold
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Surendharan.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Surendharan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
failed_connection
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:19 (19s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
31 / 38
Rep Longest Monologue
9s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Reference to lead's previous interest. |
Key Moments
200:10
Agent identifies himself and company
Establishes legitimacy for the voicemail message.
00:15
Call to action
Asks for a callback time to move the lead forward.
Resistance Signals
1
Unanswered call
Topics Discussed
IO 360 program
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated voicemail system. |
Call Transcript
Click to expand
Speaker 0
0.01s
Paul has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 1
10.41s
Hello sir, this is Bharat from IO. You recently showed interest in IO 360 program. May I know when is your preferred time to connect with you, sir? Thank you.