A
Call Intelligence
None with Bharath Kumar — Feb 21, 2026 10:43
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:15 (16s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
24 / 18
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
redundancy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already spoken to another representative
Illa illa illa pesitom Dexas country koopittaanga pesitom thirumbi innoaraiyum koopittaanga
|
redundancy | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| test | Customer | -- | Neutral | Customer mentions they already spoke about a test. |
Key Moments
100:08
Customer dismissal
Customer clarifies they have already spoken to the team regarding a 'Dexas' (DEXA) scan/test, rendering this specific call redundant.
Resistance Signals
2
Already spoken to someone else
Repeated 'Illa' (No)
Confusion Signals
1
Multiple calls from different people
Topics Discussed
Callback
DEXA Scan
Previous communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Responsive to the greeting. |
| explanation | 2 | neutral | Politely informs the rep that the matter is already handled. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.25s
Hello
Speaker 1
1.97s
Hello sir, this is Bharath from IO.
Speaker 0
4.51s
Aa sollunga sollunga.
Speaker 1
5.33s
Neenga engalai reach out panna try pannirundheenga sir adhukku thaan call back pannirundheenga.
Speaker 0
8.01s
Illa illa illa pesitom Dexas country koopittaanga pesitom thirumbi innoaraiyum koopittaanga
Speaker 1
12.95s
Test-aa okay okay.
Speaker 0
14.57s
Ok.
Speaker 1
15.23s
Thank you.