A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 11:25
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral/confused
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
cold_lead
Conversation Flow
Opening Type
direct_pitch
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
17% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
58 / 16
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I did not register for this
illa illa naan pannalaanga naan pannalaanga (No no, I didn't do it, I didn't do it)
|
not_interested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Initial pitch and clarification of service (whole body blood checkup). |
Key Moments
200:21
Customer expresses confusion
Indicates the lead may be cold or the marketing attribution is incorrect.
00:27
Hard denial
Customer explicitly denies registering, effectively ending the sales opportunity.
Resistance Signals
3
Explicit denial of interest
Denial of previous registration
Confusion about the brand/service
Confusion Signals
1
enna program puriyala (What program? I don't understand)
Topics Discussed
IO 360 Program
Whole body blood checkup
Lead registration verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer acknowledges the call with 'Okay'. |
| discovery | 2 | neutral | Customer states they don't understand the program ('enna program puriyala'). |
| closing | 3 | neutral | Customer repeatedly denies registration ('Illa illa naan pannalaanga'). |
Call Transcript
Click to expand
Speaker 0
0.55s
hello
Speaker 1
1.09s
Hello
Speaker 0
2.09s
hello sir, dis is bharat from iwo.
Speaker 1
5.31s
Okay.
Speaker 0
5.85s
recently you showed infestin i o three sixty program right sir?
Speaker 0
11.21s
ai o three sixty health checkup program sir.
Speaker 1
14.99s
Okay.
Speaker 0
15.71s
aa is it the right time to talk about this?
Speaker 1
21.43s
enna program puriyala.
Speaker 0
22.93s
saar idhu namma whole body blood checkup-kaaga neenga IO-la register pannirundheenga? illa illa.
Speaker 1
27.21s
Illa illa naan pannalaanga naan pannalaanga.