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Call Intelligence

Sivasankaran with Bharath Kumar — Feb 17, 2026 13:22

Deal Lost Warm
Customer Sivasankaran
Phone +919962872059
Rep Bharath Kumar
Team Sales
Date 2026-02-17 13:22
Duration 0:59
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 17, 2026
Last CallFeb 17, 2026
Total Talk Time2.5 min
Other RepsNivitha
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Sivasankaran. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:59 (59s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 24
Rep Words / Customer Words 98 / 74
Rep Longest Monologue 7s
Customer Longest Monologue 8s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Process

Objections

1
Objection Category Raised By Handled Technique Quality
Already spoken to someone
Okay avanga ithu explain pannitten naan.
 process Customer Yes acceptance Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
services Customer -- Neutral General inquiry about reaching out to the company.

Key Moments

2
00:15
Customer mentions seeking an appointment.
Identifies the original intent of the lead.
00:50
Customer confirms everything was explained in a previous call.
Ends the sales opportunity for this specific call.

Discovery Questions

3
Q1 Recently you try to aa IO-kku reach out panna try panniruppeengala sir?
Q2 enna help irukku sir?
Q3 Idhukku munnadi yaarunna kaalaila pesunaangala sir enga team-la irundhu?

Trust Signals

2
Customer confirms he spoke to the team earlier
Customer provides his name (Sivasankaran)

Resistance Signals

1
Customer indicates he doesn't need immediate help as things were already explained

Confusion Signals

1
Confusion over who called whom in the morning

Topics Discussed

Appointment booking Previous call history Contact information

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirms identity and previous attempt to reach out.
Middle 2 neutral Explains he was looking for an appointment but someone already spoke to him.
Closing 3 neutral Politely ends the call saying he will reach out if needed.

Call Transcript

Click to expand
Source File +919962872059 17-2-2026, 1-22-29pm.mp3
Transcript +919962872059_17-2-2026,_1-22-29pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19458