A
Call Intelligence
M Palani with Bharath Kumar — Feb 18, 2026 12:34
Deal Lost
Warm
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
10.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with M Palani. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Consultative/Educational
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
4:36 (276s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
68
Rep Words / Customer Words
582 / 314
Rep Longest Monologue
46s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Dietary/Health
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Vegetarian restriction for Omega-3
Naan vegetarian, adhanala andha omega three-ku konjam issues edukkuradhula oru issue irukku enakku.
|
dietary preference | Customer | Yes | educational/alternative | Excellent |
|
Fear of LDL increase from oils
Adhu vandhu idhaiyum bad cholesterol-aiyum increase panniruma, LDL-aiyum increase panniruma adhu?
|
health concern | Customer | Yes | ratio explanation | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| c8 oil (mct) | Customer | -- | Interested | Discussed as a superior alternative to standard coconut oil for energy and brain health. |
| omega 3 | Customer | -- | Other | Explaining why fish oil is more effective than flaxseed for EPA/DHA. |
| olive oil | Customer | -- | Positive | Discussed for increasing good cholesterol (HDL). |
Key Moments
400:40
Customer expresses confusion over Omega-6 vs Omega-3 ratios.
Sets the stage for the entire educational consultation.
01:14
Rep explains C8 oil and the blood-brain barrier.
Key value proposition for a specific product (C8 Oil).
02:42
Explanation of 10% conversion rate for vegetarian Omega-3.
Addresses a major health concern for the customer with scientific evidence.
04:25
Customer confirms understanding and thanks the rep.
Successful resolution of customer's doubts and high trust building.
Discovery Questions
2
Q1
Sollunga sir (Tell me sir)
Q2
Neenga vegetarian-aa? (Are you vegetarian?)
Trust Signals
3
Customer follows rep's previous advice on Olive oil
Customer shares specific health report details
Multiple 'Thank you' at the end
Enthusiasm Signals
1
Agreement with the benefits of C8 oil for energy
Resistance Signals
1
Vegetarianism as a barrier to fish oil consumption
Confusion Signals
1
Confusion over Polyunsaturated vs Saturated fats in market oils
Topics Discussed
IO Report Analysis
Coconut Oil vs C8 Oil
Saturated vs Polyunsaturated Fats
Omega-3, 6, and 9
Vegetarian sources of EPA/DHA
Cholesterol (HDL/LDL) management
Olive Oil benefits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused by the IO report data regarding oils. |
| Middle | 2 | neutral | Asking deep questions about Omega-3 and vegetarian sources. |
| Closing | 3 | positive | Repeatedly thanks the doctor for the clarity. |
Call Transcript
Click to expand
Speaker 0
0.01s
Sollunga Bharath, idho kudukkuren sir doctor.
Speaker 1
5.51s
Hello aa sir naan doctor pesurenga sir sollunga sir.
Speaker 0
7.67s
Sir vanakkam sir vanakkam sir, namma indha IO report indha nootru enbadhu pannadhula report kuduthurundhaanga enakku, indha coconut oil-la vandhuttu indha last idhula kudukkura adhula vandhuttu.
Speaker 1
8.67s
Vanakkam Sir.
Speaker 1
12.71s
Okay.
Speaker 0
17.41s
Polyunsaturated rendu, ezhu vandhu polyunsaturated irukku, adhanala coconut oil use pannalaam, butter aduthu next vandhu third vandhu butter sollirukkaanga.
Speaker 1
23.81s
Aamaa.
Speaker 0
27.21s
Correct, first vandhu extra virgin coconut oil andha maadhiri sollirukkaanga, but aana andha market-la podura namma coconut oil vaangumbodhu adhu bottle-la ellame vandhu maximum.
Speaker 1
27.39s
First
Speaker 1
30.81s
But aanaa andha
Speaker 0
36.39s
Poly unsaturated fat thaan niraiya irukku.
Speaker 1
38.65s
Mm mm mm mm okay okay appadi.
Speaker 0
40.75s
Appadi six I mean Omega six thaan adhigama irukku, three-ye illadha maadhiri irukkudhu, adhaan ippa namma enna follow pandradhu ennannu ore kuzhappama varudhu, adhukkudhaan sir vera.
Speaker 1
45.83s
Adhaan ippo namma.
Speaker 1
49.57s
Okay sir okay coconut oil vandhu generally-aave ellaame irukkum sir aana adhula saturated fats jaasthiyaa irukkum
Speaker 0
50.99s
Oil
Speaker 1
55.79s
So maximum ungalukku polyunsaturated fats varaadhu ungalukku coconut oil-la paatheenga appadinna.
Speaker 0
56.19s
Aa
Speaker 1
61.49s
Avanga refine panna maattaanga coconut oil-la so vandhu ungalukku saturated fats dhaan ungalukku jaasthiyaa irukkum.
Speaker 0
61.69s
Mm
Speaker 0
63.83s
Aa.
Speaker 1
66.69s
But inga IO-voda C eight oil-la paatheenga appadinna carbon chains vandhu C four, C six, C eight andha maadhiri niraiya carbon chains varum.
Speaker 0
70.31s
Kaalalaam.
Speaker 1
74.89s
Idhula ivanga paatheenga appadinna C aittodadhu mattum vachiruppanga jaasthiya, so C aittodadhu benefit ennanna idhu vandhu ungaloda brain-oda andha blood brain barrier solluvanga.
Speaker 1
84.21s
So adhai cross panni brain-ukku energy kodukkirama, adhu nalla indha energetic-aa irukkum. So morning vandhu ippo oru workout panna poreenga.
Speaker 1
90.37s
Throughout the day ungalukku energy irukkanum appadinna idhai neenga neenga oru coffee-layo idhoda mix pannikkalaam neenga usually.
Speaker 0
93.09s
Mm
Speaker 1
96.33s
So andha maadhiri mix panni neenga eduthukkumbodhu ungalukku throughout the day ungalukku energy energetic-aa irukkum.
Speaker 0
96.89s
Mix panni
Speaker 1
101.01s
But oru cooking purpose-ku indha C8 oil neenga use panna mudiyaadhu. But cooking-ku neenga normal-aa namma check enna irukku illaingala check coconut oil.
Speaker 0
101.35s
Okay.
Speaker 1
107.69s
Adhu neenga prepare pannikkalam.
Speaker 1
109.65s
So adhu ellaam ellaam adhu better-aa irukkum.
Speaker 0
109.89s
Mattrathai vida adhu better thaan irukkum. Mattrathai vida adhu better thaan irukkum.
Speaker 1
111.79s
Aa.
Speaker 1
112.91s
Correct correct aamaanga sir. So andha maathiri neenga prefer pannikalaam.
Speaker 1
116.05s
Idhu vandhu neenga ivangaloda C eight vandhu neenga neenga just oru naalaikku oru spoon alavukku vandhu unga coffee-yodavo.
Speaker 1
121.75s
Illa edhavadhu oru food-oda oru morning diet-ukku neenga eduthukkitteenganna ungalukku andha day vandhu throughout-aa energetic-aa irukkum.
Speaker 0
127.27s
Sari sari
Speaker 1
127.93s
Yes sir. Okay okay.
Speaker 0
128.49s
Okay okay, actually ippa indha kadugu ennaiyila vandhu romba omega adhigama irukkungala? Naan vegetarian, adhanala andha omega three-ku konjam issues edukkuradhula oru issue irukku enakku.
Speaker 1
136.75s
Omega three issues ennannaa sir adhu vandhu verum fish oil-la mattumdhaan namma body-oda active-aana omega three irukkum.
Speaker 1
144.01s
Ithai thavirthu paatheenganna namma flax seed oil neenga sonna maathiri andha
Speaker 1
147.45s
Black seed oilsla ellaam ungalukku vandhu kidaikkum but still enna problemnaa adhula vandhu adhula kidaikkakkoodiyadhu vandhu active form kidaiyaadhu. Adhu vandhu active formukku andha EPA DHA solluvaanga. Andha active formsukku convert aaguradhukku vandhu namma body vandhu oru pathu percent thaan convert pannum.
Speaker 1
162.67s
Adhula ellaam paatheenga appadinnaa ALA-nnu oru component mattumdhaan irukkum. So andha ALA vandhu namma body-la EPA DHL-aa varum. Ten percent mattumdhaan conversion aagum.
Speaker 1
171.23s
Aanaa namma fish oil-la irundhu eduthukkumbodhu andha EPA DH ungalukku nooru percent ungalukku irukkum adhula.
Speaker 0
171.45s
Mm mm.
Speaker 1
175.99s
But idhula eduthukkumbodhu indha problem irukkundradhunala dhaan namakku flax seeds enna eduthalum sari idhu eduthalume namakku Omega three perusa improve aagadhu.
Speaker 0
176.01s
But idhil eduthukkumbodhu
Speaker 1
182.55s
So idhukkaaga namma andha fish oil-a mattum thaan maximum depend pannirukkanum.
Speaker 0
186.73s
Mm-hmm.
Speaker 1
187.55s
Okkaalaa sir?
Speaker 0
188.97s
Sari, appo vegetarian sauce-ukku enakku vera edhu vazhiye illainreenga.
Speaker 1
192.17s
Correct, indha vegan Omega three oils ellam irukku, but capsules ellam irukku, but ennanna.
Speaker 1
196.59s
Adhoda effect paatheenganna andha fish oil-oda fish oil-oda compare pannumbodhu verum pathu percent mattumdhaan idhu effect irukku.
Speaker 1
203.59s
So ninety percent vandhu ungalukku benefit illama pogum but still naan sir ippo sollunga sir sollunga sir.
Speaker 0
206.63s
Sari ippo
Speaker 0
209.27s
Illa enakku oru chinna ippa vali vaali vayal naan eduthuttu irukkiren neenga sonnengannu.
Speaker 1
213.21s
Okay okay.
Speaker 0
213.61s
So adhu vandhu indha good cholesterol increase pandradhukku.
Speaker 1
217.35s
Aamaa.
Speaker 0
217.63s
Adhu panna adhu vandhu idhaiyum bad cholesterol-aiyum increase panniruma, LDL-aiyum increase panniruma adhu?
Speaker 1
222.31s
Adhaavadhu ennannaa.
Speaker 0
223.51s
Aa cholesterol
Speaker 1
223.77s
Cholesterolungirathu ungalukku ithula ungalukku olive oil-la kidaikkakkoodiyathu niraiya Omega nine kidaikkum, but still neenga ella oil-um neenga use pannumbodhu ellame vandhu unga cholesterol-a increase thaan panna pogudhu, but still neenga oru moderation-aa use pannikkuveenga illaingala? Ippa for example neenga.
Speaker 0
237.85s
Appo neenga.
Speaker 1
238.59s
Ivvalavu naal neenga verum vegetable oils mattum use pannittu irundheenga, for example indha el ennai check endha ennaiyaa irundhaalum idhu mattum use pannittu irundheengaana, ippa kooda neenga coconut oil use panreenga and olive oil ellaame use panreengaana, indha ratio ungalukku distribute aagum.
Speaker 0
252.29s
Okay ungalukku ellaam
Speaker 1
252.57s
So ungalukku ella omega-vum ungalukku kidaikkum ella omega-vum kidaikkum podhu obviously ungaloda good cholesterol improve aaga aarambikkum
Speaker 0
259.59s
Sari so ippadi
Speaker 1
259.81s
So ippadi ippadi eduthukkumbodhu unga cholesterol maaradhu but unga glucose utkolestrol improve aagum.
Speaker 0
265.07s
Improve aagum. Yes correct.
Speaker 1
265.85s
S correct.
Speaker 0
267.37s
Thank you thank you thank you sir.
Speaker 1
267.43s
Thank you thank you thank you sir thank you.
Speaker 0
272.27s
Bharath thank you Bharath. Okay sir okay. Thank you thank you ma'am thank you.